They moved our stuff from Gatineau to Surrey and I regretted, it was a terrible experience. First of all the price of the invoice was different from what I was told on the quote.
When they brought our belongings one of my suitcases was missing and the other was broken.
When I called them after 2 days they told they could not find my suitcase and offered me 20$, yes 20$. I refused to accept it and informed them that I will make a complaint. They emailed me that they found it. It is weird why without making any effort to find my suitcase they told me they couldn't find it. Also I had to call them every day 100 times till someone answers. They even blocked my number. The customer service numbers never answers.
They also charged us extra after paying off the invoice and I was told if I do not pay they wont deliver. I asked to talk to the manager and he was very impolite and when I told him why customer service number never answers he told me "do you expect we spend all of our time for you" and then he hung up without saying goodbye.
I trusted the reviews but I realized they are terrible with customers.
Date of experience: July 4, 2022
We used Hercules for a home move. Initially the move went well however afterwards we discovered some damages and initiated a claim.
They damaged a wall cirner, bent a chair, damaged our $1500 couch, piled so muxh on our bins marked fragile that they busted apart, list a chair mat,misassembled furniture.
Their idea of resolution was to try to shame us for having purchased from Ikea as it is poorly made and that they do not take responsibility for that type of furniture.
They used parts that did not belong to our furniture and comprimised its integrity.
They offered $70 to repair the wall and denied wrecking the couch but offered $120.00 (for a 1500.00 couch even though one of their workers came to my house and made it clear that they messed it up.
I included Igor and Vidas in all my emails and neither of them had the decency to contact me.
We offered to settle for $500.00 but this company would rather be taken to court, reported to BBB and reported to CRA for cash transactions then pay a claim.
Date of experience: April 2, 2023
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