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Bulk herbs, spices, seasonings, and teas from Monterey Bay Spice Co. All of our bulk herbs are wholesale.
Monterey Bay Herb Co. Reviews Summary
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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The online site was easy to scroll down and see what products were offered. Hi
I like that the website has a lot of information about each herb/spice along with suggesting other herbs and spices that pair well.
Hi Jim, thank you so much for your review! We appreciate your support and we hope to see you back soon.
I put 14 items in my shopping cart, then signed in and all 14 items were gone, I had to re-enter them after signing in to complete my order.
Always Smooth. I love the prompt shipment. LOVE IT
Hi Tolanda, thank you so much for your review!
Easy to check out great products will definitely order again
Hi Antonio, thank you for your review.
Great product! It will be better with a cheaper shipping.
Hi Yanick, thank you for your review.
Amazing and efficient. Great price for the quality and size.
Hi Renata, thank you so much for your review! We appreciate the feedback.
I'm glad I found you guys as an herbal student I'm sometimes not able to find certain things needed for tinctures but you have it all!
"Customer for life!"
Hi Elo, we're so happy to hear that! Thank you so much for your review and your support.
It was easy just wished shipping didn't cost so much. I paid 35.00 to get the product. Almost more then the cost of the products I ordered.
Hi Joanne, thank you for your review!
I wish items that were discontinued were removed from the website, but other than that, the site is easy to use and I've always been pleased with my orders.
Hi Jay, we appreciate the feedback and your review. We hope to see you back soon.
First I was concerned and wrote: Shipping was astronomical. You could ship those 15 lbs in a large priority mail box for under $20. Wow. This was answered very well by customer support. No issue now.
Hi Henry, thank you so much for your review!
Shipping was astronomical. You could ship those 15 lbs in a large priority mail box for under $20. Wow.
1st time buyer, love your prices, even with shipping its still good.
Hi Ruth, thank you for your review! We're happy to hear you had a pleasant shopping experience. We hope to see you back soon.
Do not purchase from them! I found plastic in one of my bag of herbs! This is a choking hazard! I could have died because of this company. The quality is extremely poor, and the customer service is horrible. It's a reason why they are so cheap.
Hi Abril,
We are so sorry to hear this. Please don't hesitate to give us a call. We would be more than happy to find a solution for you.
Expect 40% of whatever you purchased to be mislabeled and not what you ordered. I'm told this is "normal". Then expect for them to be condescending and unhelpful in anyway. This is why their prices seem lower. My advice, run.
Hi Joe, we are extremely sorry for this experience. It is highly unlikely for these things to happen, but we are more than happy to work for a solution. Please feel free to reach out to us and we will be more than happy to assist you.
Purchased pink roses specifically for the visual it would add to my product. They came a muted (rather faded) brown. Useless. The offered to accept the return (at my shipping expense). That is a flipping joke because the shipping is more that the cost of the product.
Their products are usually good but the shipping is absurd. I accept it due to my business but there are now very competent competitors with similar costs and more reasonable shipping (in the same state).
Take care and i will buy when I must - but otherwise - I'm good.
Hi Stephanie, unfortunately we don't have much wiggle room when it comes to our shipping prices. As far as the pink rose petals, each harvest of product is different and no batch will be identical in color. The shade of pink may vary but will not be a brown color. We are sorry if you were not satisfied with our products, but we are always more than happy to work with you for a solution.
I wish I had read reviews. Simply, I ordered Cinnamon Sticks. They have no taste or smell. Must be old. The Decaf coffee smelled of detergent and when I sent a sample back to them I heard nothing back. Star Anise seemed fresh so I gave one star. I am a real first time customer and last.
Hi Jude, our cinnamon sticks have a characteristic woody taste with a mildly spicy scent. They are sealed in a clear FDA-approved non-gas-permeable bag to preserve freshness, aroma, and potency so maintaining the quality of our products is of top priority. We are sorry if you were dissatisfied with your purchase and we are always more than happy to work with you for a solution.
10 minutes after placing an order I wanted to cancel. I was told my order was already processed and that there was no way to stop it. My account page said it had not been processed. This company doesn't care about keeping customers they are not willing make things right--customer service is poor at best. The reason for the cancellation of order was I found product elsewhere for much more reasonable shipping cost. Search elsewhere before using this company
Hi Linda, we are so sorry for the inconvenience this might have caused you. We ship out within two business days, so once orders are placed, our top priority is to get those orders shipped out as soon as we can.
I ordered a few different herbs. I have been getting oatstraw and red clover at my local co-op, which are very good quality. Since I am using so much, I decided to order a larger amount from Monterey Bay Spice to save money. The oatstraw has a old musty taste to it, compared to a sweet oaty flavor from the co-op and the red clover is brown and bitter compared to green and fresher taste from our coop. I will not be ordering from them again.
Hi Sheila, since these products are herbs, no harvest is going to be identical to the last. There are many variations that play a role and cultivation has a lot to do with the overall appearance and taste of any harvested product. Most of our botanicals are sourced directly from the farmers and growers from different parts of the world. Overall, we strive to provide the best quality products for our customers. We are sorry if you were unsatisffied with your purchase, but we are more than happy to work with you for a solution.
I wish I read these reviews before I placed my order. I too right after ordering needed to change something and they completely refused. Horrible company to work with. Find another company to buy from. There are many other businesses that are willing to work with you on fixing your order. Even if I refuse the shipment at the door, it cost me double shipping. Chalk it up to a lesson learned. Read reviews on a company before you do business with them. If I could I would give them 0 stars. Customer service people. Your losing out on repeat customers.
Hi Lynda,
We are so sorry for the inconvenience this might have caused you. We ship out within two business days, so once orders are placed, our top priority is to get those orders shipped out as soon as we can.
Never disapointed in the product from this site. From dill seed by the pound to peppermint and spearmint that I com ine for tea.
Hi Pamela,
We are thrilled to hear your feedback. We work hard to provide the best quality products for all our customers. Thank you for your business.
I placed a large order ($292) at 10:00 at night, realized that I wanted a different type of the same product and sent an email shortly after requesting cancellation of the order so I could place a new order for the proper product.
I received a reply after the business opened in the morning informing me that all orders are final, even though the website says, "If for any reason you are not satisfied with any item, simply return it for an exchange, refund, or credit." Obviously this is only applicable after you have paid shipping, as my order is listed by their website as not having been shipped and may not be until tomorrow as the website states they "ship orders out within 48 hours". The reason for the no cancellation policy stated on the website is that, "Cancelling and resubmitting a new order incurs extra costs from the credit card vendors." I would have been happy to pay this extra cost in order to save $100 in shipping costs incurred by receiving the order, sending it back, and paying shipping for a new package, but I am not allowed this option.
I would think that the timing of my request, and the size of my order would allow the business the opportunity to help me out in the situation. I am not a business, this large purchase is for my family's consumption. The business has the right to set their policies, but their unwillingness to offer assistance when able makes me less likely to give them my business again.
Hi David,
We are so sorry for the inconvenience this may have caused you. Orders placed after work hours will not be viewed or processed until the next business day. Our shipping department hours are different from our office hours which results in orders being processed before our customer service reps can view the email you sent. We ship out orders within two business days, once orders are processed we start working on them as soon as possibly to be shipped out within that time frame. Unfortunately, your order fell in one of those situations were the order was ready to be shipped out and could no longer be canceled and for that we sincerely apologize. It is very unlikely for situations like this to happen often. We strive to give our customers the best shopping experience we can provide and we assure you we did everything we could to better help you. We hope to continue doing business with you. If you have any questions or concerns please don't hesitate to call us, we are more than happy to help you.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mauro, thank you so much for your review.