From the business
Bulk herbs, spices, seasonings, teas and essential oils from Monterey Bay Spice Co. All of our bulk herbs are wholesale.
Monterey Bay Herb Co. Reviews Summary
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Never disapointed in the product from this site. From dill seed by the pound to peppermint and spearmint that I com ine for tea.
I placed a large order ($292) at 10:00 at night, realized that I wanted a different type of the same product and sent an email shortly after requesting cancellation of the order so I could place a new order for the proper product.
I received a reply after the business opened in the morning informing me that all orders are final, even though the website says, "If for any reason you are not satisfied with any item, simply return it for an exchange, refund, or credit." Obviously this is only applicable after you have paid shipping, as my order is listed by their website as not having been shipped and may not be until tomorrow as the website states they "ship orders out within 48 hours". The reason for the no cancellation policy stated on the website is that, "Cancelling and resubmitting a new order incurs extra costs from the credit card vendors." I would have been happy to pay this extra cost in order to save $100 in shipping costs incurred by receiving the order, sending it back, and paying shipping for a new package, but I am not allowed this option.
I would think that the timing of my request, and the size of my order would allow the business the opportunity to help me out in the situation. I am not a business, this large purchase is for my family's consumption. The business has the right to set their policies, but their unwillingness to offer assistance when able makes me less likely to give them my business again.
Hi David,
We are so sorry for the inconvenience this may have caused you. Orders placed after work hours will not be viewed or processed until the next business day. Our shipping department hours are different from our office hours which results in orders being processed before our customer service reps can view the email you sent. We ship out orders within two business days, once orders are processed we start working on them as soon as possibly to be shipped out within that time frame. Unfortunately, your order fell in one of those situations were the order was ready to be shipped out and could no longer be canceled and for that we sincerely apologize. It is very unlikely for situations like this to happen often. We strive to give our customers the best shopping experience we can provide and we assure you we did everything we could to better help you. We hope to continue doing business with you. If you have any questions or concerns please don't hesitate to call us, we are more than happy to help you.
I was buying stuff from herbal from last over 3 years.
Products and people sucks.
Products are substantially shopped many times customers service can not help
Hi Azam,
We are very sorry if we did not meet your customer needs. Please don't hesitate to give us a call and we are more than happy to work for a solution.
I have been ordering from this site for about a year now, have tried a dozen of their teas - all of them good & inexpensive. Their Earl Grey is delicious (far better than the much more expensive Teavana brand), and their Polari is a splendid minty tea, their Chai is very good as well.
Hi David,
We are happy to hear you have been enjoying our products. We strive to provide the best quality products for all of our customers. Thank you for your support and we hope to keep doing business with you.
The site was full of information on each herb they supply. Their prices were far better on all the herbs I purchased than their competitors. Before finalizing the online sale, I noticed that they sold essential oils as well. I called and asked a customer service rep many questions about the oils, including sourcing, quality, testing, etc. While they won't be my EO supplier, since a lot of the information I was looking for concerning verification of oil authenticity and purity can't be provided, the customer service rep pleasantly assisted me, admitting what she didn't know and being willing to put me on hold while she got me the answers to my questions. The order arrived in a timely manner. Everything appears to be as it should be, although I haven't used any of the herbs yet. All other reviews I read on other websites listed this company as reliable as well.
We are so happy to hear your feedback. Our website contains very useful information on each product we provide and our customer service reps are always there to answer any questions or concerns you may have. We look forward to continue doing business with you. Thank you for your support.
Placed an order with herbco.com and had a question about the order so I called the phone # that was provided in the email invoice I received. The man that answered the phone was extremely rude and made me feel like I was wasting his time. He would not answer my question "are the herbs I'm ordering cut and sifted" not being impressed with his service I just canceled my order...
Hi Bob,
We apologize for the inconvenience. Please don't hesitate to give us a call if you have any comments or questions regarding our services or orders. We are more than happy to help.
They have the best selection of loose leaf herbal teas! They even have organic blends. The prices are good. I'm so glad I found this site!
Hi Bella,
We are thrilled to hear your feedback. Thank you for your business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela,
We are thrilled to hear your feedback. We work hard to provide the best quality products for all our customers. Thank you for your business.