HelloTech

This company is a scam. To EVERYONE! They hide an auto renewing subscription fee on your credit card! Took me several months to figure it out. Not to mention the person I paid $179 never did complete the job-- had to hire a different contractor. STAY AWAY!

(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.

I have had the WORSE experience with HELLO TECH - They are charging me $19.99 per month for a service I never authorized - I strongly suggest if you decide to use this company record your own call -- Their business practices are NOT honorable -- Use at your own risk - Best Buy - the Geeks are the way to go
I have also reported this to the Business Bureau and ironically there were other complaints about the same thing

I called hellotech and reserved for a guy named Bryan to wall mount my TV
He was 3 hours late. Then he proceeded to drill into my new wall making holes and scratches everywhere.
He couldnt even mount the TV straight. Then he went on to mount the soundbar. The idiot didnt know what he was doing he used the wrong screw. To make things worse he drilled into the brand new soundbar so it would fit the screws he found in his truck. Made a total mess. He dropped an extension cord behind the wall, which is against electrical code. Then said he should come back another day after 6 hours on the job unable to mount a tv or soundbar. Called hellotech about their awful technician they said they will have to send someone out to assess the situation even after sending them photos of the destruction. They took another reservation they couldnt keep it. Said they needed another week to find someone. Totally awful service. I hired a guy I found on yelp. He has been fixing problems from HelloTech technicians regularly. Do yourself a favor. DO Not use HelloTech. Their technicians are just random people without license. HelloTechs technician application probably anyone can complete, and according to the guy I found on yelp that fixed the tv, holes and soundbar in 30 minitues they dont even pay their technicians on time. Everyone should know this service is totally lousy and awful.

I purchased a Honeywell Smart Thermostat and hired a technician via HelloTech in mid-November to replace my current thermostat in my brownstone. The technician installed it, but didn't check to see if it worked. It didn't and my house was without heat for me and my tenants. I called HelloTech within a few hours, and they promised they would reach out within 24-48 hours. They didn't. My house was without heat for six days in 30 degree weather, I called every day to resolve this issue and talked to absolutely useless customer service agents that promised that they would get back to me, only to completely disappear. Finally, I had to hire an emergency electrician to come in and tell me that the thermostat was faulty. When I finally did get a hold of someone at HelloTech who did something, one week later, they told me I would have to return the thermostat, wait for a new thermostat, then make a new appointment with a technician. That would mean 2 1/2 weeks without heat in December. They offered no solutions.

This was an absolute nightmare. DO NOT HIRE HELLOTECH. I have truly never received such horrendous customer service in my life. I have been emailing them every three days since trying to get a full refund for the thermostat (which they finally provided me a UPS shipping label for) and the labor. This cost me about $900 more than it should have, with the HelloTech cost plus the emergency electrician. Truly unbelievable. I've had plenty of bad experiences with contractors, but this takes the cake. BEWARE.

I had Hellotech come to my house to work on my computer-- they came,stayed 3 hours said it was fixed and left. Next day I try to use my computer and it is doing the same thing they were to have fixed, I called Hellotech told them my problem, they put a guy online to fix. I told them not to charge me when they did not fix the first time. Three times they charged me, 2 online and 1 in home visit. The third time seems to be working. So they have charged me $300.00 to repair what should have been done on the first visit. I will be contesting 2 of the 3 changes.

WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."

As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.

Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.

The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.

But... NO! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.

Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.

Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.

Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.

So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)

Would you want to build an ongoing sales Relationship with this?

Set an appointment over a week ago and no confirmation for tomorrow when I needed it done. Called them and chatted with them, but no confirmation. Go to Geek Squad.

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

They came out bTo repaint one iitem disconnected another servic reed's I had now they want to charge me to have it turned back on.

I called this company for TV remote service. Upon arrival the next day, the tech arrived with NO tools to service my TV. Really?... To compound the problem, he spoke remedial english. Really?... I scheduled another appointment the next day but this technician was late 4 and half hours! Really?... How is it possible that this tech was more incompetent than the first? He had no idea where to start! Really?... I cancelled the order and had to call back and get the $95 "hold" off my credit card!... This company states unequivocally that they do NOT charge your account until the job has been completed! Really? This is unacceptable!... From top-to-bottom this company fails miserably! There is such a disconnect from the home office to customer service, from customer service to the techs in the field, and the techs to the paying customer.
Absolutely NO communication!... This is the WORST experience I have ever had dealing with a business! Stay away!

HELLOTECH = HELLOSCAM! BEWARE! The customer must cancel an appointment at least 3 hours ahead but it is OK for them to cancel <30 minutes before. As an independent contractor, I had to take a day off without pay for this. I now see they have charged my credit card already when they said they would not until job complete! They are also charging $4.99/ month for some "membership fee" that was not clearly communicated ahead of time. DO NOT USE HELLOTECH!

They told me someone would text or email on my appointment. That never happened waited for hours and no response. Waited until the next day again no response. Finally I called and was told don't know what happened.

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

This is the worst tech company I have dealt with. They have cancelled 3 times. They cancel one hour before the appointment. Do not use this company

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

Called to have my google nest looked at since the AC wasn't staying on properly. Figured we needed a C wire. When the tech arrived he said it's a liability issue and he doesn't install C wires BUT on the website it is advertised that they do install it. When he arrived he asked for the instruction manual but I said we don't have it. He played around with the nest wiring and came down to saying it's the C wire and he can't do anything and I was still charged the full amount. For nothing in return when I knew I needed a c wire. I reached out and voiced my concern and they came back with a 20% refund. DONT waste your money on these people. Call your local HVAC rep and they will be so much more helpful and cheaper.

Do not use this company. They lie, they hang up on you, they just don't care. There is no premier service here. You can't even speak to a supervisor in a reasonable amount of time. They remoted in and crashed my computer. Then they didn't send a technician. I waited four days without being able to run my business. Calling several times a day. Since I couldn't get them to help I got another person and sent them the bill. They refused to reimburse it saying I made up the part of them remoting in and sending my computer to black screen. Do not use this company. They should go out of business. I am in the service business and they are nothing but liers and scammers. Shame on you.

Worst company ever!
HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. He wasn't any help; I was teaching him. At 12:30 pm I was fed up and told him he needed to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. At the rate he was going, it would have been midnight. I decided to cancel the entire service including with simplisafe. We are now searching for alternative alarm systems that will be professional and have knowledgeable technicians who are TRAINED AND RELIABLE.

When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure I will spread this review far and wide sho they don't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.

HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. Here wasn't any help. I was teaching him. At 12:30 pm I was fed up and told him he need to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. I decided to cancel the entire service including with simplisafe. We are now searching for alternatives. When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure doesn't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.

I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.

On Tuesday I booked service. On saturday they cancelled it because they have no technicians on the Big Island of Hawaii. A dozen or so emails and texts later! And they tried to sell me a service plan which they cant service! I received a text that i had been billed for the service call. They said it wasnt to be billed until service completed… it was just an authorization. We'll see. I cant get anyone to confirm they didnt bill me. Nonetheless… they force you to give them your credit card information just to schedule an appountment to which they have no service technicians. They obviously are sending people who have paid to join… probably free lancers and not even employeed or insured by them. So if you want a total unknown free lancer sent to your home to set up your electronics and security system by all means hire a company who puts out cattle calls for technicians and trues to sell you a service plan which they have no techs to service.

I ordered a television installation from Walmart and was billed by HelloTech for a service that I had already paid for. HelloTech will not respond to my continuous attempts to get this resolved.

We had a tech come to our home to install our 75 inch TV on our living room wall. First off I purchased two different TV wall mounts and he said he didn't know how to use them. I purchased both mounts from Amazon and they were quality TV mounts to hold up to 90 inch TV. Then pictures were sent to the tech the day before installation of were we wanted the TV mounted he replied back no problem see you the next day. When the tech arrived the next day he said I have never hung a TV on a drywall without a stud in the wall. I will hang the TV over the fireplace. My husband and I said okay. The tech then said I will go to a local place and purchase you a better TV wall mount and it will cost you less money for installation. The tech then returned 30 minutes later to our home with a TV wall mount all motions. We asked where did you get that TV wall mount he replied Walmart. We were not happy about that we don't purchase things like that from Walmart nor shop there as well. We only shop online with Amazon. The tech then installed the wall rack which was not very professionally done it was leaning to one side. Not only that we paid for service and my husband had to help the Tech take down the TV and help put up the TV. I have contacted Hellotech via email to have someone come back out to make the corrections. There was another tech come out he said the level was off he tried to make to corrections as well and said hopefully it stays right the level is still off. Three weeks ago our TV started leaning back to the left again. I have recently emailed the company with pictures explaining the bad TV wall mount or maybe the leaning TV wall mount. The email first of all called me LA and that's not my name of course and explained to me I must wait 24 hours for their decision. I have now canceled membership with Hellotech and have scheduled another company to make adjustments that Sent a tech out just to see the work did and if there were adjustments to be made and yes the Wall mount is off level. Never will I have Hellotech help me with anything in our home.