HelloTech

On Tuesday I booked service. On saturday they cancelled it because they have no technicians on the Big Island of Hawaii. A dozen or so emails and texts later! And they tried to sell me a service plan which they cant service! I received a text that i had been billed for the service call. They said it wasnt to be billed until service completed… it was just an authorization. We'll see. I cant get anyone to confirm they didnt bill me. Nonetheless… they force you to give them your credit card information just to schedule an appountment to which they have no service technicians. They obviously are sending people who have paid to join… probably free lancers and not even employeed or insured by them. So if you want a total unknown free lancer sent to your home to set up your electronics and security system by all means hire a company who puts out cattle calls for technicians and trues to sell you a service plan which they have no techs to service.

Great guy. Worked fast and steady. Answered all my questions concerning the tv wall mount. Right on time with a courtesy call when he arrived on the driveway.

George was great! Arrived early which was awesome and walked me through the whole process of setting up and working everything after he mounted it all… Highly recommend!

Twice now- installers have cancelled last minute. Really inconvenient I will not be using HelloTech again. Not worth the money. Very expensive for the lack of professionalism

My smart Logitech doorbell had already been installed and operational. What I needed help with was installing the chime. The tech was unable to connect the doorbell chime downstairs, only connected it upstairs for some reason ( both chime boxes are exactly the same wiring & setup). While the tech was here I inquired about a smart thermostat install downstairs (I had someone else install a nest upstairs previously). He did the same thing as he did with the downstairs chime install, opened the wiring and told me the same excuse about certain wiring and that he was unable to connect it… in reality he had no idea what he was talking about so I sent him on his way.

Results:
The doorbell chime upstairs worked for a short period and now has stopped chiming when rang. Considering this was the only part I had requested serviced not much was done. I had to pay $115 for a "full smart doorbell install" just for 1 out of 2 chimes in my house to be attempted & installed incorrectly.

Overall, I'm not thrilled with customer service or support.

This company's customer service over the phone is so horrible,they continue to charge won't allow you to cancel if your no longer going to use they're service.Don't Do it you'll regret it.

Hired this company, HelloTech to install a SimpliSafe alarm. The tech arrived, mentioned he "was in a hurry, and needed to knock the job out quick. Even asked if I could assist him in unboxing and connecting all via my iPhone.

He proceeded to install two door sensors. Then got to a window. He could not get the sensor to stick, so he decided to drill. He drilled a hole into the window frame and the window glass immediately cracked all the way across.

He asked if he'd like me to proceed. Declined and told him this job is done and would like to terminate. Also, asked him to file an incident report of the damaged. He asked me to just do it all via email. Again, I declined and asked him to file the report while still on site and on speaker phone.

Very unprofessional and unequipped to do a simple job and task. Did not even apologize for the damages he caused.

Now the fun part, getting my property repaired back to original form. A brand new home! They have been extremely unresponsive and is tracking towards a date in small claims. Also, spreading the word about how horrible and unprofessional this experience has been.

Proceed with caution with HelloTech. They don't care that they damaged our brand new home. Nor respond to several calls, emails and chats. Stay far away and hire a company or individual with better practices.

Overall experience a 0 of 10.

HELLOTECH = HELLOSCAM! BEWARE! The customer must cancel an appointment at least 3 hours ahead but it is OK for them to cancel <30 minutes before. As an independent contractor, I had to take a day off without pay for this. I now see they have charged my credit card already when they said they would not until job complete! They are also charging $4.99/ month for some "membership fee" that was not clearly communicated ahead of time. DO NOT USE HELLOTECH!

I booked for an in-house firestik setup 6-17-22 between 10-12. No one showed. They called & set up for the
Next day. Still no one showed. Said they couldn't find a tech. Again Sunday no show. This kept up for several more times. Was told no charge until job completed but I saw a chrg on June 19th. Called and disputed Told they'd credit me due in 3 days. Notified cc co. And eventually the charge stayed as HT told them it was a phone support call (BS!) DO NOT DEAL WITH THEM. BIG SCAM*******

I cancelled my subscription in August and they continued to charge me because I received "discounts". This company is a SCAM! DO NOT GIVE THEM YOUR CREDIT CARD OR YOU WILL PAY FOR 10 TIMES WHAT YOUR SEVICE ACTUALLY COSTS.