Helix Sleep

Customer service is sub par. But the reason for the review? This product is a con. The company robs you of 3" by sending out KING size mattresses that are only 80 x 73.5. Layla did the same thing, only their King size was 76 x 77! This problem seems industry-wide - it's time for a class action lawsuit for the all the wasted consumer time and energy. These thieving companies rely on consumers being too tired and overworked to measure their mattresses and/or return them. Screw em! CLASS. ACTION. NOW. Who's with me? Come on... where are all the good lawyers at, let's get this going and teach these lyin' companies a lesson...

I'm a fan of my Helix Midnight Luxe hybrid California King mattress which comes with a hefty price but worth it. However……disappointed with the King Down/Feather pillow. I ordered 2 King pillows to complete the Helix ecosystem. The pillows come with a hefty price tag as well. That said, one of the pillows is flat, hardly any support. It's completely different than the other king pillow.
I reached out twice to Helix via e-mail and "eventually" got a response. Keep in mind I'm simply asking to exchange the flat 100.00 pillow. The response was basically "sorry we can't guarantee the pillow to be like the other ……. But you can return it and repurchase".
Not the great customer experience as stated within Helix website. I'll be seeking another retailer based upon this experience.

Support failed and the bed sagged terribly. I contacted helix many times. I finally got a response (generic). Send it back they will review. If they find it flawed they will give you a credit this process may take up to 3 weeks after they receive the bed back. No mention how to mail it back. What do you sleep on while they review the mattress.

Purchased Helix Midnight Luxe King / Tencel and after the first night there are already sign or evidence of two indents near the waist (middle of the mattress). After the first night, the mattress doesn't support my hip or lower back any longer. I'm only 130 lbs and the mattress was not even support my weight.

The best thing about the mattress is the 100 day trial and ability to return it if not satisfied.

The mattress itself was relatively easy to unpack and move, and my sleep was great for about 2 weeks. Then the whole mattress started to sag and "deflate" and by the end of the 3rd week I was having back pain, hating the mattress, and dying to get rid of it. I gave it a few days, thinking it may just be the summer heat or a stressful work week, but it didn't get better. The bed continued to get more squishy and less supportive. I ultimately returned it after a month, and am so glad I did!