- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
HeliPal has a rating of 2.26 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HeliPal most frequently mention customer service problems. HeliPal ranks 40th among Drones sites.
No positive highlights yet
I was a little wary buying from Helipal.com after reading the reviews here. So after receiving my DJI Spark remote and portable battery charger in double quick time I headed here to write this review. The portable battery charger was out of stock so they sent me the remote separately which arrived in Sydney in four days. They then sent the charger a week later when it was in stock with no extra shipping costs. They communicated with numerous emails. Very happy customer!
After ordering over 1500$ worth of equipment using PayPal. They refused to ship our order until they received a copy of my utility bill? WTF? PayPal confirmed they received the payment. So why wouldn't they ship it? Fraud! Don't do business with this company. Untrustworthy!
I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails.
I live in the US and I have shopped on HeliPal for close to a year now with no problems. In fact, many US sites buy from there and resell in the US.
However, I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails.
I wish I could say the issue is resolved, however it is not.
Bottom line, although expensive for shipping, HeliPal is the place to shop. However, buyer beware, if you need support of any kind, you are on your own. Hence my 3 star rating.
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
