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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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I only thought that it took a little longer than I expected.
Needed to try out the new product. Was glad to find this site that carried this new product and received free shipping.
Nothing
Great job.
HPN is a great place for all your heat press and sublimation needs. Definitely coming back. Thanks.
Heatpress Nation does a great job of packing for their shipping. It is the best so far that I have seen accross vendors. However, cost of shipping and time that it takes to arrive makes it difficult to order needed products. I can order from Amazon or JDS Industries at cheaper rates for shipping and receive items within two days. This makes production for our company faster and my clients happy.
Lower shipping charges, faster shipping options, and free shipping if buying more would make the products much more worth the purchase.
Great options, the first product delivered was damaged. I made the claim and they immediately responded with quick delivery of a replacement.
Great people
Great experience as always
Easy ordering and quality equipment
Excellent product...fast shipping
Fast shipping and great value
Glad to be a customer at Heat Press Nation for all my business needs in sublimation printing.
There were some mistakes communication with my order and express shipping but one customer service rep in particular handled it beautifully and the matter was fixed and my express shipping cost was refunded to me. I wrote a review specifically mentioning him. I don't remember his name at the time of writing this feedback.
Easy to order.
Lovely
Great experience, will shop here again.
I ordered a sawgrass 400 and heat press via the website. Received confirmation and shipping notification pretty quickly. Delivery day came and I only received the printer. Checked shipping notification and both products were listed and to be delivered the same day. Contacted HPN and after talking with several people I was told the heat press I ordered was on back order and it would be several months before restock. No one could tell me why I hadn't been notified of this. I couldn't go months without a press so I was a little upset. After several call backs to check on the status of results - at the recommendation of the cs agent I spoke with - they had a small shipment due to arrive soon and would get my shipment out. They followed up via email and phone to let me know it was being shipped. So in the end I received my press just several weeks later. I will saw the cs I spoke with was courteous and helpful and in the end saved HPN from me cancelling my order. Both products have been great and were just what I wanted.
I am happy with the products and their quality. Having difficulty with the Heat transfer paper, hopefully I can get the support I need to be able to print t shirts.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.