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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Very impressed with your timely service! Best I have found in business!
Ken Kerr
Kerrgraphix.com
I was disappointed that it took so long to receive product. I called the company to see what the turn around tie was and I was told it would ship in 5-7 days. I called customer service to see why it was taking so long and I was told that the product was on back order. I never received any communication that the product was on back order before I called customer service. I should have been notified at time of purchase so I could have possibly ordered something that was in stock.
Pretty straight forward website. Checkout was only delayed as I am new to the hobby so had to research a bit to make sure I was getting the right thing. Slightly more 'new user friendly' descriptions would be lovely.
Great product, will shop again.
I did receive the heat press. It's a way better option that what I had before. It arrived on time but it did arrive banged up, with some paint chips I don't know if it was from shipping but if I knew it was going to be damaged I would of ordered the refurbished press for less.
Very pleased with the experience
Great Transaction.
Everything is great! Heat Press Nation was great & easy to work with!
Always have everything I need and usually is received in a timely matter.
Will definitely use HPN again
Very easy and time-efficient, good quality product. The price is better than most competitors. Several of our other suppliers have dropped the colored mugs. This is very important for us to get these mugs as we have built a clientele on color. Shipping is reasonable and they pack in a way that we get minimal breakage. We are very happy.
Very happy with my purchase and the delivery of it.
I originally thought I hadn't received all of my items. Apparently they were shipped inside the printer. I wasn't aware as I didn't open the printer as I felt I didn't need it until the other items arrived. After calling, to my surprise I learned I had them all along! Now I'm excited.
Will continue to order from your company. Thank you
I'll be contacting customer support on the exchange or return of the press based on the above issues
Quick easy experience
Like it
HPN delivery is always quick. The products they sell are always great. Thank you.
Easy to find what I was looking for
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.