HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
The Plotter is not communicating between the program and the machine. I am currently talking with technical support but it is taking awhile to get a response to solve the problem. I sent an email to Vinyl Systems on Monday with no response from them. I then sent an email to Heatpress Nation Thursday and got a response that night, I emailed back and have yet to get a response
Easy to navigate site and make purchase. This machine made my shirt making so much easier. I absolutely love it and would definitely purchase again! The slide out is the best.
Arrived well packaged and in one piece, very pleased.
My heat press came sooner than expected since I live in Pennsylvania.
Paid extra to meet my customer's needs - order arrived on time - thank you for processing this urgent order!
The vinyl cutter I ordered came just when they said it would. I haven't opened it yet.
Shipping was fast, my questions were answered promptly.
This is the first time doing coffee cups, I love the way they turned out!
Great prices and arrived earlier than they said it would. Will definitely order from them again for future items.
Good customer service
Item was on back order but did not show that on the website, this delayed delivery by a very long time.
Very please with how quickly I received my order
I wish heat presses were cheaper, but I paid half the price on others only to have them break. So I am ok with the price for the better quality with warranty.
Each time I order from HPN everything is simply amazing! Ships fast with no issues... Hope to meet them at ISS Orlando in April!
Great items and service.
Great product and love that I can make payments.
Thanks to Jerry Phouthavong, my shopping experience has always been great. She answers all my questions and proved me with great information. Jerry is always kind, respectful and knowledgeable.
Items (mugs) don't have exactly measurements! Have to chat with your online customer service to found out. Some of machines attachments is no where to find, i was looking for HPN signature automated mug press for 20oz water bottle, emailed to your support team com. But never heard anything back of it! Shipping money is really cost lot more than other website.? And No free shipping even when the purchase is over 1,000 dollars, this just gonna make your customer looking for somewhere else to buy to save the shipping money!
Easy to shop. Good price. Was disappointed to receive it all creased and wrinkled.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.