Healthy2day.co.uk reviews

I ordered from healthy2day.co.uk on the 1st sept and heard nothing all i know is the moneys been taken out from my bank and ive tried to email, phone the company and they don't respond.IM going to try and get my money back through my bank. Shortly after ordering i saw alot of reviews on the net saying don't buy from this company. Please don't buy anything from HEALTHY2DAY.co.uk.
Ive since taken up the matter with the office of fair trading.

Ordered a 1000g tub of Maximuscle Creatamax Extreme & a 900g tub of Maximuscle Promax Extreme on 08th Aug which came to a very good price of just over £57. Website says a wait of 5 days which is reasonable. 8 days went past no order, so phoned them up. Initially couldn't get through but on the 3rd time of trying someone picked up. "..... wondering where my order is please?" ".....had a few problems with Maximuscle and deliveries, so should have it in 3 days time and will send out to you." "Ok no problems". Phone up 5 days later as still no order arrived. No answer. Waited another couple of days and phoned again. ".....where is my order please?" "Delivery never came". "...when will it arrive?" "Should have it in a weeks time". "Is that guaranteed?" "Yes". Low and behold a weeks time came and went with still no order. No phonecall. No email. Absoulutely nothing to update me. I tried to call again on several occassions and now no one picks up. I even phoned up Maximuscle themselves to find out if they had stock in the country. They had a restock of the products I ordered since the 19th Aug, so there should be no excuse why this company have not sent my order. Ive sent a couple of emails to find out whats happening and if they can't fulfill the order just tell me, cancel the order and send me my refund. Its now the 12th Sept and still no word from them and no order. I have had to go to my bank to get my money back. This company is a waste of time in my view. Extremely poor customer service. Infact non-existence. You won't see your order and you definitely won't see a voluntary refund either. You'll do all the chasing and waste your own time. Very annoyed and disgruntled. I will not be using this company again and will be certainly telling friends and colleauges to stay well clear.

Just received my purchase from this site (actually trading as health and fitness superstore, must be because of the bad reviews!). Parcel came on the fourth day, so that was ok as delivery time estimated at 3-5 days. My gripe is with the fact that I was charged £5.75 for postage, when purchases over £35 are meant to be free. My purchase came to £64.81. Into 3day of trying to get a refund!

Avoid at all costs!!! Ordered some protein bars, they then charged me twice for them (with the charges a week apart and the shipping charge another 2 weeks later), and they never turned up. Told me they only had record of one transaction and asked for copy of my bank statement. Provided this and they said contact my bank and ask them about it, but that they had refunded the original payment. They had not refunded anything at all and have now opened a claim with the bank after the 'shop' refused to do anything more.