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healthcare.gov has a rating of 1.7 stars from 384 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about healthcare.gov most frequently mention customer service, insurance company, and market place problems. healthcare.gov ranks 11th among Affordable Care Act sites.
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I was trying to pay my premium was getting no where with Ambetter my insurance through marketplace, I ask for a supervisor which was Janae Taylor, she went step by step,was very understanding and compassionate about my problem. My husband has cardiac issues and we're in the middle of procedures so I was in a Panic to get this straightened out. She was AWESOME! Kudos to Janae!' For outstanding job well done!
I have tried twice to use heath care.gov marketplace to shop for insurance. Each time I put in my phone number and email and it's almost instantly I start to receive scam emails where they actually trying to steal my bank account info and such and constant robo calls. I thought maybe it was from something else till I tried it again this year and same thing happens… please guys save your self the trouble and go else where. This should be illegal and against the law, especially being a government website…
I found out in October that I was no longer able to get my employer medical coverage. I filled out the application at Healthcare.gov to see what was available. After filling out the entire application I was told I was not eligible because I still have coverage. The application asked if I had coverage until December 31. I answered yes but my coverage ended that day. I called up Customer service who treated me like a child. I stated that the application at NO time asked when my current coverage ends but only asked IF I had coverage until year end. "You don't know what you are doing" he kept telling me. After explaining 4 times the problem he said "Clearly you don't understand. I will walk you through and show you where you went wrong". After 30 minutes of his attempting to show me I was wrong, he apologized and stated that the application was programmed wrong and no longer seemed to have the same questions asking WHEN current coverage ended and when coverage was being requested for. He said, "WOW, no one will qualify for coverage how this is programmed!" Is this a simple programming error or a ploy to avoid new coverage? He did some work on his end and I received a new notice that I not only qualified for 2022 insurance plans but should qualify for the government discount. Without taking an additional hour of my time and refusing to accepting NO for an answer I would not have the pleasure of seeing plans starting at $1300 a month that cover virtually nothing and have ZERO providers within 60 minutes of my home! And this is supposed to be 'good coverage'. So much for making sure all Americans get medical treatment and coverage. If I were not a Citizen I would get better care for ZERO cost to me! Thanks...
I've never had any problems the past 4 years. Always easy to enroll and representatives friendly and knowledgeable. Always got affordable plan and eligible for decent tax credit. However, this year was terrible. Was put in wrong plan, then when they admitted it was their mistake, they allowed me to switch to correct plan, but expected me to pay the payments for past 4 months I was in wrong plan. I was told there was nothing they could do and told to file an appeal which I did, only to be told they couldn't approve my appeal request. Then, another representative was very nice and went above and beyond to fix it beings was their mistake, so either they are very helpful, or completely useless, depending who you talk to and if you're persistent.
I really love having to visit this site once a year. The government knows I'm still alive.
Without this program I would not have insurance. Having said that, I am disappointed in them having Anthem as one of the offerings. But am glad that there are others to choose from.
I think this type of organisation ae less in number so it must expand its reachablity
I found some of the information I needed but my state doesn't have their act together. I don't think their health care exchange is working properly yet.
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The official website for the U.S. Government's federal health insurance marketplace, as described in the Affordable Care Act of 2010.
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