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Hanes

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Overview

Hanes has a rating of 1.4 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hanes most frequently mention customer service, and new ones problems. Hanes ranks 125th among Underwear sites.

  • Service
    16
  • Value
    21
  • Shipping
    12
  • Returns
    7
  • Quality
    18
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
– 0
Negative
7
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15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is terrible and the brand is subpar, avoid at all costs.
How would you rate Hanes?
Top Positive Review

“They definitely don't make these socks like they used to!”

Leonard N.
5/4/23

The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Top Critical Review

“Elastic is pathetic and sizes are incorrect”

Steve W.
1/12/24

I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Reviews (103)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user tamarad10
T D.
11 reviews
42 helpful votes
“Good prices and easy ordering”
October 3rd, 2018

I am surprised at the negative reviews. I ordered from them twice during the past month and had good experiences. Everything was on sale and shipping was free both times due to daily specials. I haven't used them before this and plan to use them again. I like the products and prices. My shipments all arrived timely. I have not had to return anything yet... and, we all know that's the real service test. I'll update this when/if that happens.

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1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Welcome to the official Twitter account of HanesBrands. We are a worldwide, socially responsible maker of underwear, intimate apparel and activewear.

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