• Handyman.com

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Overview

Handyman.com has a rating of 1.84 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Handyman.com ranks 237th among Contractors sites.

  • Service
    4
  • Value
    5
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
See all photos
How would you rate Handyman.com?
Top Positive Review

“Great seevice”

Jasmine O.
11/17/22

They are very handy and they do a perfect job, I would recommend anyone to make use of their services

Top Critical Review

“DO NOT HIRE I rate 0 stars.”

Jennifer M.
9/24/20

This is a faceless service that takes your money upfront with no ability to dispute the quality of the job or contractor. It's not possible to speak to a live person. The contractor showed up and refused to do the service I requested but I got no refund. I disputed with my bank and they are claiming I did receive the service though they have nothing signed from me to prove it. Still in dispute.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user jenniferm2264
1 review
5 helpful votes
September 24th, 2020

This is a faceless service that takes your money upfront with no ability to dispute the quality of the job or contractor. It's not possible to speak to a live person. The contractor showed up and refused to do the service I requested but I got no refund. I disputed with my bank and they are claiming I did receive the service though they have nothing signed from me to prove it. Still in dispute.

Thumbnail of user pattio26
1 review
10 helpful votes
June 27th, 2020

This company was recommended by Wayfair whom we bought a gazebo from. We had to pay Wayfair in advance for the handyman services, well.
The gazebo arrived quickly, however 2 weeks later it is still sitting outside in my yard.
Handyman has scheduled and cancelled four dates, the last time they told us they made "special" arrangements to be sure they would be here to get the job done. NOT

Thumbnail of user darrans2
1 review
1 helpful vote
May 18th, 2021

I took off two days from work and sacrificed a Saturday waiting for a "pro" that didn't show or call. Each time the rep apologized for the inconvenience and offered a $25 gift card, none of which I've received. I ended up learning and doing the project myself. Would never recommend them to anyone. Waste of time and money.

Value
Quality
Thumbnail of user triciah164
1 review
0 helpful votes
October 20th, 2021

Called about putting in two outside doors. I have all the required supplies and only needed an install. Overall time commitment 2 hours max. 1 hour for an experienced person. The representative contacted me I explained what was needed. She stated they want 500 a door. This was more than the door cost. She's like yea I know but that's the fee. If u know u fees are to high then why charge that price. Who would pay that? I thing they have no sense of reality or even care people turn them down. U handy man for a reason. Most people have several projects they need done. Charge a fair price for good work and you will have plenty of work.

Thumbnail of user jasmineo67
1 review
1 helpful vote
November 17th, 2022

They are very handy and they do a perfect job, I would recommend anyone to make use of their services

Thumbnail of user justinm893
1 review
5 helpful votes
August 16th, 2020

I hate giving them even 1 Star!
I hate giving them even 1 Star!
I ordered a play set from Wayfarer for our grandchild. 3 different handymen came out after missing numerous appointments. Every one of them said it could not be prepared giving more lies as to why. I had a friend of mine take the unassembled parts to the garbage and he kept it and put it up himself in one afternoon. No matter how much I complained there was no one I could call and get any response. These are just a bunch of unrelated lazy handymen on a list with no connection with each other or qualifications for the job. The guy who I gave it to junk is an immigrant who worked hard for half the price! Stay away!

Thumbnail of user brandonw406
1 review
2 helpful votes
October 19th, 2020

They want money but can't do the job right. I am talking about meethandyman.com Every time you call them. No one can answer the phones. But they keep taking money even after you already canceled 4 months ago.

Thumbnail of user jimb1606
1 review
1 helpful vote
December 6th, 2020

I gave him a punch list and he didn't do a lot of them. Then expected me to pay the entire agreed amount.
Unfortunately, I gave him the amount of the already paid deposit and the entire amount. He agreed he would repay the deposit and dropped off to never be heard from again. He did some real work but not what was agreed to plus is overall dishonest. Friendly yet creepy. Do not get near him.

Thumbnail of user mercedesh38
1 review
5 helpful votes
March 11th, 2020

Hired them to assemble 3 large desks which I described. They calculated 6 hours for the job. Pre-paid $278.00 Worker arrived on time. 6 hours later he only had one desk put together. My choice was to pay for additional hours or he would leave. I tried to contact handyman by email (no other way to contact them) A day later I still haven't heard back. I agreed to pay him more. 12 hours later and $200 more, he left without completely finishing the assembly, and the drawers wouldn't go in because he used the wrong screws. Spent part of today finishing his job and looking for screws that no one seems to have because I don't want to dismantle the desks looking for where he used him. Still no response from them other than 5 emails wanting me to install their app.

Thumbnail of user avik8
2 reviews
2 helpful votes
June 27th, 2020

I needed some shelves in closets in the garage, some electrical work hanging chandeliers.
Mike showed up on time, Did a great job, exactly the way we wanted it,
We are very happy and satisfied, definitely recommend and definitely use again.

Thumbnail of user vb71
1 review
2 helpful votes
December 9th, 2020

I order 8' pool table from Wayfair. And I paid $625.99 to put up the table together for me. Wayfair drop the pool table in my garage. I got an email the night before they come that I have to move the pool table down to the basement by myself and they will not move for us and they will just assemble it in my garage if I don't move it down to the basement. Way over price for easy job!

Thumbnail of user cindya322
1 review
2 helpful votes
June 1st, 2021

RICHARD HILDEN, NEVER EVER HIRE, THIEF, LIAR, CON, IS NOT A CONTRACTOR DOES NOT FOLLOW THREW A NIGHT MARE FLOORS FALLING APART TOOK MONTHS PAID OVER 8,888 THAN HAD TO GET ANOTHER HAD WORK FINISHED IN FEW HRS. BUT NOW BEDROOM AND KITCHEN FLOORS RICHARD DID ARE IN NEED OF FIXING HE HAS MY FUNDS AND RAN! NO JOKE GUY IS A CON MAN! NO TO RICHARD HILDEN *******@GMAIL HE WILL LEAVE YOU LOST IN LIES AND SHOTTY UNFINISHED WORK! Petaluma

Thumbnail of user cheryld1063
2 reviews
5 helpful votes
June 26th, 2023

We engaged a Mike Thiel from Griffith,, Indiana to repave a portion of our driveway. It turned out much less than desirable. The pavement dried with pebbles that had risen from the bottom. We called him back to redo it, but wanted more money. This man is a scammer who does not know how to complete a job properly.
He wanted cash of course, but I was wise to him, and demanded he be paid with a check.
Mike Thiel shows his beautiful work with sophisticated posts and I am confident that he uses pictures of other peoples' work.
He keeps his address a secret, so I have no legal recourse. Please never hire this man, because he will scam you too.

Products used:
Magnesium Float Husky, Expansion Joints, Steel Wire Mesh Veranda PVC Board, Vigoro River Pebbles, Jiffy Cement, Breaker Chiesel.

Service
Value
Returns
Quality
Thumbnail of user dong412
1 review
0 helpful votes
March 20th, 2022

The job was completed in one and a half hours. Andres the handy man was on time, very professional, worked hard and solved the problem. Now the drawer closes. Thank you.

Thumbnail of user trishm88
1 review
2 helpful votes
August 26th, 2020

I didn't get a single thing from this company for my prepaid 375.16 but a phone call. This is the biggest scam, and how do you expect to take people's money and they not get anything for it, the last time I checked it don't work like that. I guarantee you won't take my money that easy.

Tip for consumers:
RUN LIKE HELL IT'S A SCAM JUST COLLECTING YOUR MONEY

Products used:
NONE

Service
Value
Returns
Quality
Thumbnail of user trinar36
1 review
3 helpful votes
December 11th, 2020

Never hire Handyman. They changed my appointment without asking if I would be available. They charged my bank account prior to providing service.

Thumbnail of user jerrit8
1 review
0 helpful votes
March 28th, 2021

I enjoyed my Handyman person. She took good care of my needs, and even gave me a few good cleaning tips. I was overall very pleased withy Handyman person. Thank God for you Handyman.

Thumbnail of user chrism2119
1 review
1 helpful vote
November 30th, 2020

I bought an installation package for Christmas lights through Walmart. I made three different appointments with three no shows each of which I emptied out my day so I could be available to instruct the "Handyman" on how I wanted my lights installed. The first time I called Handyman and they had the attitude of "Here is the handy man's number- you call and the two of you figure it out". I was confused because I didn't hire this person directly, I made the purchase with the Handyman company. I was thinking "Shouldn't they be involved in communicating with the person they hired"? After the second guy didn't show up after clearing out my second day I called Handyman again. This time I talked to someone I could not understand as we was probably on the other side of the planet. He kept saying I should call the Handyman that they hired and he didn't want to get involved. After I called Handyman back and said I couldn't get the installer to answer the phone he said rest assured the next appointment will be on time and will show up. I asked him how can I rest assured and what are you doing differently than before to confirm that they will be here next time? His response didn't make sense and basically there was a language barrier and he didn't know what I was saying, he just kept reading off generic apologies and reaffirmation that didn't make sense. It sounded like he was just reading lines off a foreign language to him. Long story short the next appointment was a no show and Handyman again didn't take any responsibility and I cancelled my order.

I do not understand how Walmart can support/give business to this company. Every-time I brought up an issue to Handyman their response was "That is your problem, you call the installer". I would think that they should be responsible on which installers/contractors they choose to do business with and they should stand by how they use and not be hands off.

Thumbnail of user bobt288
1 review
2 helpful votes
February 22nd, 2019

He was on time for he job. Work on it till it was done. Did a very good job. Clean up after himself and haul it off with him. ALL WAS WELL DONE

Price was a little on the high side $$$

Thumbnail of user patsyc60
1 review
1 helpful vote
November 1st, 2020

They were to restretch our carpet. They were to come at 1:00 p.m. Oct 31,2020. They cancelled the same day at 9:07 am that morning and rescheduled for the next day at 3:30pm., at 1:30 pm on Nov 1,2020. On nov. 1,2020 at 1:30 pm they canceled that appointment and wanted to come 4 days later. We rented our own equipment and did it our self. We had all our furniture moved out and was even without television. We had other people hired to move our furniture back in and had to reschedule that. Can't reach by phone, only e-mail.

Thumbnail of user denisep289
1 review
6 helpful votes
December 27th, 2019

Hired a plumber. Called the day before to make sure I had everything he needed very sarcastic said I don't know.
Showed up next day came to my door and I showed him what needed to be done.
He then says to me you have two bathroom I said I just shows them to you. Then he says where do you want me to start. I said sir anywhere you want I just need the job done.
As it turns I had to run to a local manufactured home supply and get a sink when I came back he was seating in his car. He put the bathroom sink in half way threw came and asked me to put more time on the computer I then said how long were you seating in your car? He never fixed either shower.
I said when your done with the sink your done. I'm not putting any more time on.
Then the next day I noticed a leak under the sink he installed!
Then two of my rings that were on my nightstand are gone conCoincidence? I tried calling this company nobody calls you back they gave me $35.00 Credit! You have to be kidding me. Had real plumber here fixed the showers the leak under sink with no problem. Don't ever use this company!
Awlful Experience! Never never again!

Thumbnail of user shannam47
1 review
0 helpful votes
March 26th, 2021

I schedule for a handyman to come out and setup my sons basketball goal through online shopping with Walmart. The cost for the handyman service was $99.00. My appointments have been on an ongoing cancellation and reschedule process starting from March the 22nd, 25th, and 27th.On the 25th I was contacted by text after 7:00pm, and tonight I was contacted by email at 10: 05pm.My appointment was for tomorrow Mar, 27th at 11:00 am. My kids and I have been waiting and exciting about their basketball goal being put up very soon. I have left my days open for these appointments that have been cancelled at short notice. And for someone to be so inconsiderate about our feelings has me very upset. This business should be conducted in a more professional manner. So we currently have a box with a basketball goal sitting in our garage. And it has been sitting for 5 days collecting dust. Because the handyman and this service provider have failed to fulfill their promises. Thanks for nothing.

Tip for consumers:
Don't put your total trust and dependence into the fact that someone will keep their commitment to you by totally fulfilling your needs.

Products used:
I didn't receive and products from this company. I was in need of their handyman services. In which I was given a run around. It was never provided.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneec183
1 review
7 helpful votes
June 24th, 2019

I regret the day I contacted this company. My appointment was canceled and rescheduled 3 times and when I decided enough was enough they refused to issue a refund. I paid a $35.00 deposit and because I was fed up with the constant rescheduling they refused to issue my refund stating "it doesn't work like that. I can't speak to the quality of the work because the installer never made it to the work site. I wouldn't trust them. Totally unprofessional.

Thumbnail of user talir1
1 review
5 helpful votes
October 4th, 2019

I ordered the house cleaning and paid in advance through a credit card for three hours of work. The first time the cleaner arrived one hour late, she finished working as if she worked three hours, although she worked only two hours! I thought, but okay, next time it will be better! The most interesting was the next time! The next time my credit card was charged in advance, but no one came. When I called the company, I was offered to reschedule and I had to do it because money had already been withdrawn from my credit card, but no one came next week either! In short, I decided to refuse their services and hope that they will no longer withdraw money from my credit card. I absolutely do not recommend this company! Stay away from this company!

Thumbnail of user timc139
1 review
7 helpful votes
January 3rd, 2018

This site is pretty useless. I created an account and posted a project, but not a single contractor has responded. It's a simple project (drywall repair and painting of a living room), so it's not like the job is too complicated. Of the contractors that supposedly "match" my project, when I tried contacting them via the site, I get routed to HomeAdvisor.com, which is another lame site. Finally you get to a "request direct quote" button, or something named like that, and still no one responds. I've "directly contacted" three possible contractors and not a single one has responded. In one case, I've been waiting for over a month, so the delay can't be attributed to the holiday season.

My other huge complaint about the site is, once you post your project you're brought to a page of "local contractors" that match the criteria of your project. Now, I live in Arlington MA and the list of contractors on that page were from Florida, California, and Virginia. No where near my location and completely irrelevant to my needs.

Also, at the Handyman.com site, there's no way to directly contact customer support. The only option is to send an email, but you have to pick your subject and they only offer the subjects of "Partner with us" or "Become a contractor." Like I said, lame site and no customer support. Don't bother - go directly to Yelp and search for real contractors with real reviews.

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