business logo of Halara

HalaraReviews 3,388

2.7
How would you rate Halara?
grey star
grey star
grey star
grey star
grey star

Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
607
value
141
shipping
152
returns
118
quality
428
This company does not typically respond to reviews

Instant Feedback

34,519 reviews
New York
1 review
0 helpful votes
Follow Alexandra H.
Unfollow Alexandra H.
Send Message
Share Review
Report Review

Everything was great, I didn't have any issues. My clothes shipped to me in 2 weeks.

Date of experience: March 29, 2022
Singapore
1 review
0 helpful votes
Follow destiny D.
Unfollow destiny D.
Send Message
Share Review
Report Review

The leggings size runs small. Everything else fit really well though

Date of experience: March 29, 2022
Minnesota
1 review
0 helpful votes
Follow Leah M.
Unfollow Leah M.
Send Message
Share Review
Report Review

I wish there was a more detailed size chart, and that the shipping info was clear on when the package will come and how much it costs. It also would've been nice if the social media accounts attached to the site were verified, just to make sure it's the real deal and not a scam. Otherwise, my shopping experience was pretty easy

Date of experience: March 29, 2022
Florida
1 review
0 helpful votes
Follow Heather Y.
Unfollow Heather Y.
Send Message
Share Review
Report Review

It was hard to shop just for plus size. You should add a plus size category to your menu.

Date of experience: March 29, 2022
Customer S. — Halara Rep
over a year old

Hi Heather, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Kentucky
2 reviews
0 helpful votes
Follow Joelle W.
Unfollow Joelle W.
Send Message
Share Review
Report Review

Very pleasant
March 29, 2022

Very pleasant. The app is great. Shipping is timely. Thank you.

Date of experience: March 29, 2022
AE
1 review
0 helpful votes
Follow Stefania O.
Unfollow Stefania O.
Send Message
Share Review
Report Review

Good service and good product
March 29, 2022

Good service and good product. Delivered in the right times

Date of experience: March 29, 2022
Canada
1 review
0 helpful votes
Follow Kat C.
Unfollow Kat C.
Send Message
Share Review
Report Review

Good shipping time, and good quality, would buy again in the future

Date of experience: March 28, 2022
California
1 review
0 helpful votes
Follow Cari F.
Unfollow Cari F.
Send Message
Share Review
Report Review

Yay!
March 28, 2022

Love the dresses and I received the dresses before I expected!

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
Follow Areli N.
Unfollow Areli N.
Send Message
Share Review
Report Review

My experience overall was great but I had a hard time with the sizing.

Date of experience: March 28, 2022
Utah
1 review
0 helpful votes
Follow Mallory S.
Unfollow Mallory S.
Send Message
Share Review
Report Review

Like pictures good for bigger chests. Make sure to follow the sizing chart instead of your normal size.

Date of experience: March 28, 2022
Georgia
1 review
0 helpful votes
Follow Anna B.
Unfollow Anna B.
Send Message
Share Review
Report Review

I had a very good shopping experience and my shipping order was kept very updated and it came in good time. Definitely worth what i paid, i think. I do wish photos would show more of items, though.

Date of experience: March 28, 2022
California
1 review
0 helpful votes
Follow Jenna H.
Unfollow Jenna H.
Send Message
Share Review
Report Review

I'm trying to return this dress because it doesn't fit. How do I return it

Date of experience: March 28, 2022
Customer S. — Halara Rep
over a year old

Hi Jenna, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Louisiana
1 review
0 helpful votes
Follow Morgan T.
Unfollow Morgan T.
Send Message
Share Review
Report Review

Ordering was easy
March 28, 2022

Ordering was easy. The quality of the clothing is nice. It does take a while for shipping.

Date of experience: March 28, 2022
Missouri
1 review
2 helpful votes
Follow Jill B.
Unfollow Jill B.
Send Message
Share Review
Report Review

I bought XL and you should not even offer that size if your clothes aren't made for mid sized people. The bra can not support my D cup, nor can the built in bra - which is nothing more that a piece of elastic in the dress.
I've been trying to contact customer service via email to begin a return for over a week. Your policy states the return must be approved and I can't reach anyone. SO INFURIATING! No phone number, no way to start this until the company makes time to return my contact.

Date of experience: March 28, 2022
Customer S. — Halara Rep
over a year old

Hi Jill, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Texas
1 review
0 helpful votes
Follow grace T.
Unfollow grace T.
Send Message
Share Review
Report Review

Nice it was a valid experience and easy to track through shipping

Date of experience: March 28, 2022
Wisconsin
1 review
0 helpful votes
Follow Hannah Z.
Unfollow Hannah Z.
Send Message
Share Review
Report Review

Good
March 28, 2022

Good. Clothes were a bit big for a size small in my opinion.

Date of experience: March 28, 2022
Arizona
1 review
0 helpful votes
Follow Samantha B.
Unfollow Samantha B.
Send Message
Share Review
Report Review

I didn't realize until after placing the order and getting the tracking, that the order would be shipping from China and would take a few weeks. This should be more transparent when ordering.

Date of experience: March 28, 2022
Customer S. — Halara Rep
over a year old

Hi Samantha, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

New York
1 review
0 helpful votes
Follow Morgan A.
Unfollow Morgan A.
Send Message
Share Review
Report Review

Lots of updates on the shipping end but you can't see where the package is and then all of a sudden it's out for delivery

Date of experience: March 28, 2022
Customer S. — Halara Rep
over a year old

Hi Morgan, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Michigan
1 review
0 helpful votes
Follow Jacqueline Q.
Unfollow Jacqueline Q.
Send Message
Share Review
Report Review

Shipping was great, love that the company checks in to see if the package was delivered.

Date of experience: March 28, 2022
Tennessee
1 review
0 helpful votes
Follow Cassie W.
Unfollow Cassie W.
Send Message
Share Review
Report Review

Great!
March 28, 2022

Great! I LOVE these leggings! So comfortable. Not too tight. The pockets are big enough to hold an entire wine bottle!

Date of experience: March 28, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.


+98