The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Efficient and professional. It took a while but it was expected
The site was great! I would just say the pictures are a bit misleading when it comes to the skirts, they are actually longer than they look in the picture.
Ordering was fine but I wish I wish I would have known the return process is a bit tricky.
I kept one of the skirts and gave away the other upon your suggestion, and now have a credit. I would have preferred to return with credit.
It all fit well and shipped on time! I love everything!
Easy to shop. Shipping took awhile, but overall good products.
The clothes are amazing! I will definitely be buying more.
I am happy that the skimpy shirt fits my
Large chest with no bra. Finally us large boob gals can wear the cute tops
Website is difficult to navigate for figuring out how to make an exchange/return
Hi Stephenie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Pleasant experience, shipping didn't take long. I'll buy more
The pants were disappointing fit but the shirt was my winner!
Hi Kim, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
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Delivery took a while, probably because this was a preorder, but no other issues. Very happy with the product
It would've been nice to get faster shipping, or get an estimate of when the dress would arrive. I got an update once the package was transferred to USPS but before that it was very much up in the air.
Excellent product! I love the connected shorts. High quality!
Easy to shop and check out, lots of options to pick from.
We have two items to return please let me know how to go about returning them thank you
Writing at least fifty characters because I am too slammed at work to think about this but want to give you star ratings.
Had a good time, easy to find things, nothing crazy.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Ann, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!