Hair ViviReviews 60

If I could rate zero stars I would. I ordered the Vivian wig March 15. They didn't contact be back for over a week, when they guarantee 48 hr shipping… Getting a bad feeling I ask for them to send a photo before shipping, the lace is atrocious… NOTHING like their advertisements. They then "issue a refund" and declare I must contact a third party I've never heard from, with no information to track my refund of almost 1000 dollars. These are horrible people with no morals.

I would have given it a 1 star but it came really quickly. I have had other wigs that were good from them, but this wig is not good at all. This wig has thin ends, won't keep curl with iron and spray or wet set. The hair is 2 different textures from front and back of the wig. When I contacted them about it they did not want to give a refund or credit or anything. I will never buy from them again!

Best wig ever! It's worth the investment! Great quality wig, and worth the investment I suggest HairVivi, it's amazing hair!

This place is a complete scam. I placed and paid for my order on February 8 and to the date April 17 I have not recieved anything nor do they answer my messages. Just answered the first questions I made before purchasing and never again heard from them!

I bought a Hairvivi wig after doing what I thought was a ton of research. Shipping was fast and I was so excited to receive it in the mail. When I opened the box and looked at the wig, it was so awful and I felt so disappointed that it actually made me cry. The hair was shockingly thin, probably only about 120% density. The length was two inches shorter than what I ordered. The colour was completely different than what it looked like on their website and on the influencers they pay on social media. When I double checked that I ordered the right wig, I noticed from their shipping confirmation that the wig originated in China. I suspect that Hairvivi is scamming consumers and selling cheap wigs from places like Ali Express. I'm furious.

First off, the hair on the wig was incredibly THIN so I decided to return it. I had doubt about ordering from their site, especially since their wigs cost over $400! But I decided to take the risk since they promise hassle-free returns at NO COST. Well a few weeks after returning the wig, I get a letter in the mail from FedEx stating that HairVIVI requested the charge be billed to my account! I AM FURIOUS! They say free returns but turn around, and get Fedex to bill you for the shipping costs to CHINA! I will never shop at HAIRVIVI again, they are a scam! I will make sure everyone knows about it too.

I spent $500 on this wig 2 months ago and the hair was very thin and frizzy. I am not sure if it's real hair or not but o for my hair done at home and after 30 minutes outside the hair was all fizzy also plp can see the fake scalp. I emailed them to complain about it and the try to charge me $125 for delivery and to fix the wig they also told me to try to fix it myself so it would be cheaper. It was my second purchase from Haor vivi the first one was okay I paid $750 for it and the second one was a very disappointing. I end up fixing it my self and spent $100 the hair is still very frizzy and thin. And be careful they deleted my 2 bad reviews on the website

On May 31,2022, I purchased the Ciara wig on Hairvivi.com. When I received the wig, I noticed the hair was very thin at the ends and the lace was over bleached. Since the quality of the hair was nice, I decided to exchange the item. BIG Mistake! The return and exchange process is incredibly long and strenuous. First you have to email customer service, which is old school. ( I don't understand why they don't streamline the whole return and exchange process). Also, they are solely based in China, so you have to wait almost 15 days for your package to get clear from a 10 day sanitation period due to the lockdowns. It would take you almost a month to get an exchange or refund. That is not practical. Especially at these prices. On July 11,2022, I received my exchange wig and the hairline was completely unplucked and the wig cap was too small. It was smaller than original wig that was sent to me. I believe that this company is providing higher quality wigs to their sponsored influencers while giving some customers lower quality wigs. I had to return the wig again on July 14,2022 for a refund. I had a trip coming up and now I am stuck styling my own hair. This company may provide decent wigs, but It is a painful process if you have an issue that needs to be corrected. They would have better customer service if they had a warehouse based in the US. Since they don't, customers who have issues with their orders are more likely to have a poor customer service experience. FYI I'm still waiting on my refund and it is 7/26/22. They need to improve their return and exchange operations if they want to retain customers.

First of all the fake scalp looks weird because it stops like half a inch of where it's supposed to be so there's this weird gap in the front of your part where it's supposed to be the fake skin. Second, I bought the Victoria wig in 22 inch and for some reason I suspected the texture off the bat because it was looking like hair that's starting to revert back to its natural state and not be as flowy as a real straight hair; and then boom I washed the hair and it turned out to be a curly/wavy texture… over 400 dollars for hair that ain't even straight naturally? Not worth the money at all sorry.

They sent me a wig with human hair in the front and a synthetic blend in the back but their website claims their wigs are 100% human hair. When I brought this issue up to their customer service they told me that "it is human hair because their main market is a high end market". I do not recommend them. They lack integrity and they will sell you anything. The cap construction and lace were well done but the hair is not as advertised. For $400, you can get a human hair wig elsewhere and invest in a quality install instead.

Spent almost $500 on a wig that is now balding, and unwearable. This unit didn't even last me 6 months, i look ridiculous. Once I noticed the balding I contacted customer service with pictures and their only response was for me to pay $60 and send it back to CHINA, so they can determine whether or not the balding frontal and overall poor quality was my fault. Or offer me $50 off a new wig, which is NOTHING considering their units go for $200+. Not to mention when i first purchased it, i waited 2 weeks with no updates or shipping information. Horrible company, nonexistent customer service, and overpriced poor quality hair. Will be contacting my bank as they have no intention of issuing a refund or replacing the unit.

The fake scalp, stolen from Ms. Marie, is not done well by Hairvivi. The lace has very large and visible texture (holes). The knots are quite large and very visible. Delivery time was good.
The sad thing is that with Hairvivi's increased popularity, their quality has gone down. In person and in pictures with the units purchased in 2017, it is impossible to tell where my own hair line was and where the unit began. They've changed for the worse.
The fake scalp causes the units (I tried three times) to sit high. Cutting the fake scalp off reveals a cheap lace, with large, very discernable holes.
What used to be is no more. The units require a great deal of work, must be glued on to wear and look very "wiggy."
Today's Hairvivi is simply not good and surely not for convenience. They're high-maintenance wigs that require a lot of work just to get them to look okay and to hide a wiggy and dreadful-looking hairline.
Hard pass.

I bought Two wigs Mia long 180 density and Nara symmetrical cut both were the worst wigs I ever seen the hairline was horrible lace wasn't HD and density 180 was not for Mia long when you send them pic to prove the products has multiple problems instead of excepting you are not happy and want your full refund they insist for to tamper with wig make excuses for how it came in a box and shipping has nothing to do with the pics I can show you and waiting on a response now on the pic I sent with my custom form receipt I pay almost $100 to ship back to return sender while receiving emails about how to fix wig on my head to hide defects, I paid a lot of money for each wig together cost me $682 and I had to take it a step further to make sure they are aware their products were shipped out and I will not be doing any fixing or tampering to cover anything on my head because this is absolutely not what I wanted and paid for if I don't hear from them bout what I emailed them about which was photo of proof it was sent back thru custom and how long will it take to refund my full amount back to my card. I feel like they want you to threaten them with lawyers and banks to get involved with this situation which can be handle a lot better with all the money there customers spend. No more excuse about how the business is lacking workers aren't efficient with work I want my full refund or else it will get into lawsuit which will cost them more then my refund

The Noelle High Quality Human Hair Wigs HD Lace Caramel Highlights - 16" / Medium 22.5in (13x6 Frontal Wig +10 Days) / Honey is super thick on top. This is my official first wig and I will say I was impressed. I have been losing my hair since I was a teenager and I finally decided to buy a wig. It felt secure from the moment I put it on. I have not wore it out yet but I plan too this month. I am excited to flat iron and curl it to add more wave. The hair smells like shampoo and is very soft and silky. The color is gorgeous. My natural hair is medium/light brown and I wanted something close to that. Honey is lighter than my natural color but it still looks great on my light skin tone.
Discount used (code: welcomebabe30): $-30.00
Subtotal: $351.00
Shipping: $0.00
Total: $351.00

I waited 2 months for delivery. It was not real hair. It is way to shiny. It is slipery, like holding a live trout. Tried to trim bangs and cut length like doll hair but worse. Very disappointed. I my opinion a scam. No receipt no return shipping papers. Save your money

The workmanship is very very nice. It didn't take long for me to get the wig. It took about three weeks. The hair is beautiful. I would used their company again. It was a little expensive but I think it was worth the money I spent to get it.

Love, love, love my purchase.
The wig is beautiful. Silky human hair, perfect coloring and the fit is top notch!

I ordered a wig on July 30th. Today is August 10th and I have not received a confirmation email or anything. I find it extremely unprofessional that the company takes payment for the wig but does not send you an email or anything letting you know that they are working on your wig. I have emailed their customer service and sent Hairvivi a DM on instagram and have not heard anything. I'm starting to worry because I was planning to have this wig for an event on August 13th. At this point I want to cancel my order, but can not even do that. I know that Hairviv has really nice wigs because this is actually my second time ordering with them; however, this did not happen the first time I ordered.