GuruAid has a rating of 4.69 stars from 1,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 2nd among Tech Support sites.
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I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!
In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.
In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.
Been using this company for years, spent a lot of money, unfortunately this last service they did wasn't carried out as they usually do, they wanted me to give them another £149.99, for extra years servicing, but I declined as my energy bills are so high, my laptop is now very very slow so it's a shame but they didn't carry out what I paid them to do
Products used:
Online service of computer
Was a little unsure of this company which I reached through trying to contact MacAfee! They are quite pushy and liable to do a hard sell, however after a lengthy seven hours with a lovely technician called Naeem Shaikh, we did achieve success on the issues that were causing me problems, so all praise to GuruAid! My only quibble is that I dislike taking on a contract and then being told shortly afterwards that it would be great to upgrade(further expense!) to an elite or premium grade! Annoying- but resist! Poor Naeem was obviously a little upset that that I refused the upgrade, however when he'd settled down a little he was super helpful and supportive! Suspect there is some pressure within the company to sell at all costs! This said, I am delighted with the service I received yesterday! Well done, GuruAid!
GuruAid is is scam, don't trust it, it's making advertise about those stuff like 'Windows Tech Support' and then want to access my computer cuz they lied it have malware. GuruAid is not safe. Dunno why it's still here, dunno why it isn't censored or sued.
Tip for consumers:
Nothing it's bad
Products used:
Nothing
Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them
This company, GuruAid, signed my elderly mother up for FOUR accounts which they bill her monthly for. They claim to sub contract as AVG. TOTAL SCAM. Said she had to pay $100 to cancel acct, then they keep on debiting money from her acct every month, multiple times! The bank had to cancel her credit/debit card. I have filed a fraud complaint. Unfortunately, since they are in India, they know they are "safe" to rip off poor unsuspecting elderly individuals. Disgusting.
I called Dell customer support and ended up being switched to this Indian tech company. I had a problem where the computer would not boot up. I am still under Dell warrenty support.
The support people kept passing you around from one person to another and end up conning you into signing up for their service. The day after I went to their site which shows I can get a full refund within the first 30 days without question. I called but they refused to do that. It cost me $100.
Stay clear of this company.
Its been more than three months I am having Guru Aid Services. I really love their professional attire. Most importantly I like their 24/7 round the clock service. I am taking Guru aid services for my office and home computer.
Great service, very helpful. They were more than able to remedy my PC issues due to malware.
I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!
Everything that I needed to be fixed on my computer is all done right and thank u again for your help
I needed some help with a download, and they remotely "tried" to help me while they downloaded a malware app. The "technician" was very unprofessional, insulting me, and when I said that will not pay for his "help", he start calling me names!
I had a new desk top that through my own lack of skills I had really messed up. I thought I was calling McAfee, but got GuruAid. When I realized they were going to try to sell me something I became skeptical and almost hung up. If I knew more about computers I'm sure I may have been able to dig my way out, but I don't, so I stayed with them. The technicians were very patient and worked for 4 hours and now my computer is faster and better than when I hooked it up. Time will tell, but if they perform as they say, it's worth $10.00 a month to not worry about software issues. I have read the negative reviews and will be watchful, but so far I'm very happy with the service I received.
Lalit kept me in the loop throughout the whole process of addressing the issues on my computer. I am very satisfied with his work. Lailit did an excellent job.
Nilesh sawant - was very thorough and helpful in resolving the issues with my Laptop. Thank you.
Tip for consumers:
Allow time, as the process involves sitting by the computer, but very cost effective and helpful as the computer does not have to be sent externally for a clean up and repair.
I contacted a company found online and for £39.95 they totally screwed my computer, can't remember the name of the company, Guruaid in about 45 mins sorted out the mess and got me back up and running, only thing they did not restore my windows programmes which were deleted by the first company. I contacted windows direct and they re=installed all my programmes, Word, Excel and Powerpoint. I TRUST THEM.
They pretended to be Norton, and after $120 dollars I found differently. I believe these Indians are the biggest generators of hacks in the world. I think our government needs to concentrate on the Indians for hacking American computers, whether it is my pc, or some banks, or elections. Not all the credits for hackings should be given to the poor Russians.
I used guruaid.com and they fixed my computer problems in a flash. Everything works much more efficiently than before. It is faster after they worked on it. Good deal.
Guruaid is absolutely the worlds best at maintaining computers, I've used them for over 6 years & was/am completely satisfied with the work they do. I certainly wouldn't trust anybody else.
My computer was running slow and had unwanted things that needed removing and I didn't know how to get them all off my computer. There was also a very annoying pop up that popped up every few seconds. I was told by GURUAID that they could remove these and speed up my computer plus install a Microsoft Security with a firewall and would not have to keep paying for renewals all the time. I would recommend this to anyone to try before taking their computer in the a computer shop for repair.
Periodically I get PC problems that I find cannot solve as I am out of my depth, Every time I use Guruaid they fix whatever the problem is, and believe me I have given some challenges.
Today I had a difficult issue and a Guruaid technician spent almost three hours solving the problem, throughout the process the technician was helpful, polite and solved the issue. I am very pleased with the service and would recommend it to anyone
Tip for consumers:
Be prepared to sit with your PC for a couple of hours
I appreciate the tech support that I have received with GURUAID. They are helpful and courteous!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.