GTFO has a rating of 2.7 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GTFO most frequently mention customer service problems. GTFO ranks 152nd among Food & Drink sites.
Great pricing, all my food came frozen as it should have, support was really nice and quick! The reason I was looking for a reliable site to buy vegan food on was because I've seen all these video's, of animals getting abused, and people having these farms recording there last seconds. It's really sad which is why I want to change myself, going for a healthy and positive route knowing I didn't kill any animals to get there.
They don't respond to communications. They cancel items off orders without notifying you. They offer discounts (10% off first order) that can't be processed when you actually place an order. They don't answer their phones personally. Something wrong with their mind set, at the level of business fundamentals. The product offerings look good, but the people appear incompetent.
Great pricing, all my food came frozen as it should have, support was really nice and quick! The reason I was looking for a reliable site to buy vegan food on was because I've seen all these video's, of animals getting abused, and people having these farms recording there last seconds. It's really sad which is why I want to change myself, going for a healthy and positive route knowing I didn't kill any animals to get there.
Tip for consumers:
They have video's showing vegan recipes with products from the site, there's a ton of them so check them out its really entertaining
Products used:
Really loved the VFC Chicken used all of the products
They don't respond to communications.
They cancel items off orders without notifying you.
They offer discounts (10% off first order) that can't be processed when you actually place an order.
They don't answer their phones personally.
Something wrong with their mind set, at the level of business fundamentals. The product offerings look good, but the people appear incompetent.
I was hoping for a far better experience. It took my order 5 days to deliver from the time it was shipped even though I was charged for next day delivery. Everything appears to still be edible, but the frozen items were all defrosted and thus everything needs to be eaten immediately which was obviously not the intended purpose. Some items might still need to be thrown out. I emailed the company and never received a reply. I've since done more research and found most of the items for less money and in most cases free shipping. I will not be a returning customer.
Products used:
Food
I get my groceries in a day. I'm so lazy so this is a god send. Also living in a smaller town in the PWN with out many good vegan options GTFO is a lifesaver. Who needs to visit the store when I can shop from my bed and get it to my door the next day. They even have vegan dog food! Which is great for my elderly dog with joint issues. I could never find this stuff where I live!
Tip for consumers:
Join the savers plan to save on shipping
Products used:
Sashimi, dog food, matcha, Vego spread,
GTFO is AWESOME! I just received my order, and I am stunned! I live in the midwest, where we have had a string of 100+ degree todays (including today), so I was a bit worried about placing my order during this heat wave. However, all the frozen items in the package were still frozen! Incredible! I am just so impressed. And what a great selection! Wow! I will continue recommending them to all my friends!
Products used:
All
We worked with GTFO It's Vegan for a short period of time and extended over 18 months of kindness in paying their bill, as we are vegans and want to support businesses like this. But enough is enough, and it just can't be tolerated anymore. Don't support a company that doesn't support its staff. There are people doing good work in this industry that deserve your support, but unfortunately we can't recommend this one anymore.
My roommate told me about this site, and I am enjoying it a lot. There is a big variety of product, and I got my product on time without any problems. I also see people false reporting reviews, which is entirely a lie because I have got my product, and everything was good. GTFO has made it a lot easier for me to continue to be vegan.
Tip for consumers:
Check out Instagram for delicious recipe's
Products used:
Vegan Lentil
I don't understand this vegan stuff by my granddaughters are vegan. When they come to visit I like to spoil them with vegan goodies. I like to get fancy cheeses and meats. It's different but it makes them happy. Anything for the girls!
Products used:
Sushi!
I love watching their recipe videos. The cheese cake apples they made last time got me to pull the trigger and buy some cream cheese from them. I'm so excited to make the recipe because it looks so simple. Shipping was fast and easy. I just wish it cost less to ship. Other than that, they have a happy returning customer. Thanks GTFO!
Tip for consumers:
Follow their socials for more info on vegan meal ideas.
Products used:
Kite hill cream cheese
I have been vegan for over 7 years. I stumbled across this website and thought it was a cool concept with many products I'd never tried before. I spent over $100 and ordered many cold items like ice cream and cheeses. I was home when the package arrived annd pulled it in immediately (despite the blizzard and freezing temps outside). When I pulled it in, all of my ice creams were completely liquid and the box was warm. Many of the products were also out of date. I understand things happen but when I went to ask for a refund for the cost of the 'cold shipper' and all the ruined items, they have given me such a hard time. We've been going back and forth for days now when it should be a simple return for not getting what I ordered. Even more insane, they said that the refrigerated products should be 'safe' to eat if they were 'somewhat cold'. That's not at all how food safety works and being given the runaround rather than just issued a refund means I'm never going to reorder from this site again.
We previously bought from this site, and we loved it! So, we decided to buy again, and I am just shocked on how real the food tastes, amazing variety. Products came great and it was overall an amazing experience. It makes it easier for me and my wife to be vegetarian.
Tip for consumers:
Use their saver plan!
Products used:
VFC Chicken, Vegan Lasagna, JustEGG!
My wife got us on the vegan kick for health reasons and gift makes it easy for me to make it all happen. I like the bundle boxes because we get to try new things at good prices. I'm so in love the vfc bundle. I think I can live on that alone. The sashimi really surprised me the texture is so perfect, I could cry. I miss fish so much.
Products used:
VFC, Sashimi
I ordered vegan for my visiting niece. The food did not ship on time and then was caught up in a storm. The end result was the food was in shipping for 12 days (ruined) I filled out a claim and specified a refund. They asked for a picture of the damage. The food was sitting in a warehouse for 12 days, how do I take a picture of that? After close to 30 emails with automatic responses they agreed to the refund. I received replacement food. I declined the shipment, and disputed the charges
Tip for consumers:
Don't
Products used:
none
Alright, so daughter was telling me about this company, and I was in shock with this site, the products, and the options. It's really great! I am a fish lover, and to see the fish that I love all vegan and healthy makes me feel a lot better with life choices.
Tip for consumers:
If you love fish, try out their seafood options
Products used:
Vegan Calamari, Sashimi
This site is 100% legit, my husband and I have been loving this site! We needed somewhere to get vegan products and we found this. My son has recently also wanted to go on a diet and thank the lord that this website exists to help. Love from San Andreas.
Tip for consumers:
Buy breakfast foods
Products used:
Vegan Lasagna
They have not paid their bills and owe us 1000s for unpaid services. They've failed to live up to their promises despite very patient payment terms. Don't support this company
I ordered a vegan birthday cake for my wife and a few snacks. The day of shipping they canceled the cake and still sent me the snacks without consulting with me on whether I still wanted the items. In the end, I ended up paying over $50 for some snacks I could have bought at the local store. I only added them in because they have a minimum order. So now I don't have a cake for her birthday. This is the worst service I've ever witnessed.
Tip for consumers:
Don't use this site.
Hi Simon, we are so very sorry for this. We have reached out to you via email to resolve this issue. In short, we didn't receive our shipment in today as planned and you absolutely should have been contacted prior to shipping.
Again, our sincerest apologies for the inconvenience!
Horrible customer service. Refused to ship my order even though I paid $40 for shipping alone. Refunded my order only after four days of me calling and emailing to find out where my order was. I didn't ask for a refund because I needed the items for a birthday. They did whatever they wanted and then just stopped responding. Never answered their phone by the way you have to leave a voicemail and good luck getting anyone to respond. Even when they did respond they were snotty little brats and then just did whatever they wanted no regard for the customer at all. HORRIBLE EXPERIENCE.
My parents have diabetes and other health problem's. I'm transitioning my family to a vegan lifestyle coupled with changes to diet and exercise. I love my parent want them to live a long time so my kids can remember them. Shopping at gtfo its vegan has make it easy to help my parents overcome the challenges and pick better alternatives. Since going vegan my mothers joints hurt less and she has better mobility. I don't care about the price. I'll doing anything for my family and I'm so thankful that gtfo helps me be a better son.
Products used:
Sophie’s Lox
I have two children. Both of them have severe food allergies and as a result we've had to turn to a very clean vegan diet. I'm so happy that GTFO has so many products that are allergen free as it helps my children feel included and have some semblance of normal life. I'm happy that they can get us products so quickly. Sometimes the shipping is pricey but it's worth it to make my family happy healthy. I also love all of the great videos they post with recipes. I love all of the mushroom ones. Thanks gtfo for helping my family and making my job as a busy mom a little easier!
Tip for consumers:
They have a saver plan if you ship with them a lot. You save up to 10%! They also have affiliate program is your a blogger or influencer!
Products used:
Nabati cheese
They have unapologetically stolen a recipe from a black content creator on Instagram. She did not deserve this. (See photo)
They say happy wife happy life. GTFO makes her happy and keeps the drama down in the house so I oblige. It's can get expensive but not at the cost of my sanity! Thanks GTFO! You're doing gods work.
Products used:
Sashimi
I have tried repeatedly to cancel this subscription. You can't email because it says it is an unsafe website. I have called and haven't received a call back. It is frustrating when you can't get a human to call you back to help you. I would never recommend this company and I will do my best to let people know my experience. And imagine that you have to sign up to another site to write a review. Which I am sure will open me up to many spams however, I am committed to having this review available to people.
Tip for consumers:
This is a frustrating that you have to do all this to write a review.
I've ordered from vegan site before this is the worst. Everything was melted and for the shipping price unacceptable. So disappointed and will not be buying again.
Tip for consumers:
Dont order if you do nothing frozen
Products used:
The none melted ones.
Hi Victoria, we are sorry this happened.
Unfortunately as we state on our website and as you signed off at checkout, we do not guarantee perishable packages if 3-day shipping is selected. This really is to be used for packages that are non-perishable.
Is there a reason you chose 3 day? We do suggest you choose 1-day air for perishable packages.
So many different type of vegan products, all are plant based and most of them tastes like the "real" thing … without hurting any animals
Tip for consumers:
Order breakfast items
Products used:
All of them. So fresh
Hi Charles, we are so sorry about your experience. We sent a broadcast email out to all of our customers, so perhaps yours got stuck in SPAM. The delay was due to UPS (not GTFO It's Vegan) and the massive winter storms that have hit our country over the last 2 weeks. You package should have arrived next day and not spoiled. But we do insure our packages, so if you would kindly email support@gtfoitsvegan.com with your order number, we can help with the claim process to either refund or replace your package. While we have no control over UPS and the delays they experience with weather, we do apologize for the inconvenience. Our goal is to ensure you are a satisfied customer. Please reach out so we can help you resolve this.