From the business
GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.
General Supplies Inc. Reviews Summary
General Supplies Inc. has a rating of 4.7 stars from 1,080 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 2nd among HVAC sites.
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Great Service
The GSI Store has a very easy, clear, nice website with pictures to verify you're getting what you need correctly and a great search feature. I received my electrostatic unit part that I ordered and it's exactly what I needed and the part appears to be a good one as I've replaced it and the fit is tight and everything is functioning perfectly. This is an unusual part that I'm sure isn't ordered in significant quantities yet they had it and the price was terrific. The shipping costs are my only critique but even then that's likely cheaper than driving around town trying to find the part locally only in the end having to have to order it anyway and pay a far higher mark-up for the part with a local HVAC company. Excellent experience I must say.
I received my order on time and got the exact item I ordered on line. I'm very satisfied with the service.
Excellent customer service! Great price and quick shipping. What else can you ask for?
Received as ordered
Your pricing was competitive. Shipping speed was great.
Product received promptly. Looks like it will work as a replacement for the current one.
Ordering was easy however I thought product would ship out today since I ordered it 530 AM CA time. I have yet to receive any confirmation it is out for shipment. Update, Received communication back and parts shipped the following day
Fast service and competitive pricing.
Excellent product! Great service!
Very helpful...They made sure I was getting the right part I needed. Will recommend and will shop here again. Thank you all.
I received it promptly
Some plastic parts rattling around inside. Hope it still works!
Received the item as described.
It took to long to get here
Found exactly what I needed. Checkout was a breeze.
My first order arrived broken and when I contacted you, your representative was not helpful. I was told to order another one which I had to pay for, send you some pictures of how it arrived, no expedited shipping on the replacement even though I have not had hot water in 4 days.
Service department was helpful in getting the correct part.
Fast service.
Asked a question last night, got a response this morning, and the ordering process was smooth.
The ordering process was easy and smooth. Then I got an email saying the item was out of stock and there would be a 2-3 week delay. Then I goat an email saying the item had shipped. This was confirmed by a later email exchange. This is why I am giving a mediocre shopping experience rating.
The item arrived on time and was very well packed. However, it is defective and I will be requesting a replacement of the electronic controller. That is why I rated the product so low.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members