• GS-JJ

GS-JJ

Overview

GS-JJ has a rating of 4.92 stars from 2,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GS-JJ most frequently mention customer service, lapel pins, and final product. GS-JJ ranks 2nd among Personalized Gifts sites.

Proactively asks for customer feedback

Positive reviews (last 12 months): 98%
Positive
96
Neutral
0
Negative
2
29
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What reviewers want you to know

Positive highlights

  • Even with he fantastic result and good customer service, it still feels too high a price.
  • We were very happy with the custom enamel pins we ordered.

Critical highlights

No critical highlights yet

How would you rate GS-JJ?
Top Positive Review

“Great Quality - Fantastic Customer Service”

roberta.dean g.
4/5/24

I had GS-JJ create 2 different challenge coins. Both of them turned out fantastic! My representative, Landy, offered superior customer service even though I change several things to the designs. He made me feel as though I was the most important customer. The quality of the coins is outstanding and I received them super fast. The cost was much lower than I expect. I will continue using this company for more challenge coins with Landy as my representative!

Top Critical Review

“Unit patches”

Kevin F.
11/8/22

Came in quick with great colors. Staff was helpful in figuring out the best way to make the shape Will definitely use this service again.

Reviews (2,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (173) enamel pins (28)
Thumbnail of user roberta.dean
1 review
0 helpful votes
April 5th, 2024

I had GS-JJ create 2 different challenge coins. Both of them turned out fantastic! My representative, Landy, offered superior customer service even though I change several things to the designs. He made me feel as though I was the most important customer. The quality of the coins is outstanding and I received them super fast. The cost was much lower than I expect. I will continue using this company for more challenge coins with Landy as my representative!

Products used:
Challenge Coins

Service
Value
Shipping
Quality
Thumbnail of user willo19
Will O.
1 review
0 helpful votes
April 29th, 2020
Verified purchase

A LITTLE CONFUSING ON WHY I CANT GET QUOTES RIGHT AWAY FOR OTHER ITEMS AND A LITTLE DISAPPOINTED THAT I CANT GET THE FREE STICKERS BECAUSE THAT IS SOMETHING I AM AWAITING A QUOTE FOR BUT OTHER THAN THAT A VERY REASONABLE SHOPPING EXP SO FAR THANKS

Thumbnail of user ziemundg
1 review
0 helpful votes
April 21st, 2024

"Vivi Wang truly exceeded my expectations when I reached out for help creating and ordering my first custom patch. Not only was she incredibly knowledgeable and patient, but she also guided me through every step of the process with professionalism and expertise. Thanks to her, the patch turned out even better than I imagined, and the quality is top-notch. I couldn't be happier with the result! If you're looking for exceptional service and outstanding products, look no further than Vivi Wang. Five stars all the way!"

Products used:
I had the patches custom made for my military class

Service
Value
Shipping
Quality
Thumbnail of user philipg568
1 review
0 helpful votes
May 6th, 2023
Verified purchase

I cancelled my order before I received the goods but they still arrived and I have been charged. I wish to return them and would like my money back.

Thumbnail of user darlikvoidenblast.25667
1 review
0 helpful votes
April 12th, 2024

I was truly impressed with the quality of service and attention to detail provided. Your dedication to excellence was evident in every aspect of the work. It's rare to encounter such commitment, and I believe it sets a high standard that is genuinely admirable. While the overall experience was outstanding, I encourage continuous exploration of innovative approaches to further enhance the value offered. Your efforts are greatly appreciated, and I look forward to seeing your continued success. Keep up the fantastic work!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathyh761
1 review
0 helpful votes
May 30th, 2023
Verified purchase

We ordered custom pins. The quality and texture was great! (It had raised areas for the artwork instead of a flat surface.) As far as the timing of receiving the pins, because they were shipped from overseas (and evidently there was a holiday that they were shut down for a number of days), they arrived a few days later than expected, but not terribly late at all. I would recommend GS-JJ and will probably use them again when the need arises.

Thumbnail of user dukem37
Duke M.
1 review
0 helpful votes
July 26th, 2020
Verified purchase

Very smooth process. Fay was very responsive and accommodating to all of my revision requests. Can't wait to see the final product.

Thumbnail of user srdesignb
Srdesign B.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

I have ordered from gs-jj many times and I am always pleased with how quick, patient, and professional they are! Lucy is the best! All the pins I have received have been great quality. Plan to order again!

Thumbnail of user paulm5490
1 review
0 helpful votes
April 18th, 2024

Great service! Judy was wonderful in keeping well communication throughout the process. Listened and delivered on the changes I requested on the colors and design of the patches I wanted done. Provided samples and pictures for confirmation and was very thorough. Thank you Judy!

Products used:
Patches

Service
Value
Shipping
Quality
Thumbnail of user smlowe1322
1 review
0 helpful votes
February 29th, 2024

Judy helped me design the perfect lapel pin for my coworkers and clients. I appreciate her answering all of my questions. She was extremely quick and delivered an excellent product. Highly recommend!

Products used:
Lapel pins

Service
Value
Shipping
Returns
Quality
Thumbnail of user naisuguys
NaisuGuy S.
1 review
0 helpful votes
July 1st, 2020
Verified purchase

So far I love GS-JJ and my time working with Daisy! I have been approached by many of different enamel pin manufacturers but i love your work and customer service :):)

Thumbnail of user estevann3
1 review
0 helpful votes
January 1st, 2023
Verified purchase

Everything was smooth placing order to constant contact with my sales rep.
Once I got the pins is when the problem start as of right now only 3 stars hopefully that can change in the future
Handful pins came damaged and currently in talks with sales rep about possible solutions want to do future business and give redemption cause why not the customer service is what's keeping me around but I can't loose money on product.

Products used:
Custom enamel pins

Service
Value
Shipping
Quality
Thumbnail of user jayceei
Jaycee I.
1 review
0 helpful votes
July 14th, 2020
Verified purchase

Fay was/is awesome, her customer service was on point. She showed me a preview of each product I purchased and if I didn't like it, she was quick to change it.

Thumbnail of user imanie
Imani E.
1 review
0 helpful votes
June 17th, 2020
Verified purchase

Vivian is an excellent person! She helped me with my designs, my questions, and delt with me being in and out of contact. Im very pleased so far. Lets see how my pins turn out

Thumbnail of user julieb2757
1 review
0 helpful votes
February 13th, 2023
Verified purchase

Even with he fantastic result and good customer service, it still feels too high a price. I ordered to Gs-JJ because another similar company had maintenance issues and because of time restrictions. I want to be clear that I love the results, but as a small artisan and not a company, the price is what will stop from ordering in the future.
Sorry for the late review.

Thumbnail of user katies1249
1 review
0 helpful votes
April 8th, 2024

I've been using this group to turn my 2D designs into enamel pins and they've been brilliant. The proofs have an extremely quick turn around time and the customer service is always quick and efficient. I usually talk with a customer service representative named Judy when it comes to looking over/editing proofs and she's extremely helpful. 10/10 would recommend if you're looking to get enamel pins made.

Tip for consumers:
Shipping dates vary depending on whether you pay for faster or slower shipping which is great if you're ok with waiting a bit longer for your merchandise and want to get a little discount on your purchase. The company's website has a very intuitive interface where you can select all the options for your design with the built in chart they have. I'll probably be sticking with this group for making my enamel pins since they're extremely reliable and have a very appealing interface.

Products used:
I've purchased enamel pins from GSJJ and they're great quality. The customer service representative I worked with named Judy was very polite and efficient. She was extremely helpful when going over proofs of the designs and helping me with any questions I had. The pins I got are always extremely high quality and I'd be very hesitant to switch to a different manufacturer. I'm very happy with my experience working with this group and I'll be working with them for more designs in the future.

Service
Value
Shipping
Quality
Thumbnail of user bayoug
Bayou G.
1 review
0 helpful votes
January 23rd, 2020
Verified purchase

I love the pins I ordered so much! They are very popular. I just submitted a second design and am already deciding on a third. Thank you so much! Highly recommend!

Thumbnail of user thew37
The W.
1 review
0 helpful votes
December 2nd, 2019
Verified purchase

The process was efficient, timely and personal. I appreciate the rapid responses to my questions and the mock up design gave me a real feel for what my pin will look like and it's better than I imagined it to be. I appreciate that the designer took some creative liberties with my image to make my pic even better.

Thumbnail of user hannahc77
1 review
1 helpful vote
July 7th, 2018

Took 5 months to finally get our pin and all 50 are defective! I asked them to remake with correct skin color and they told me
"we produce the pins based on the confirmed proof.
Best regards" 50 defective pins and that's all they have to say to me. The pins skin color is 20 shades darker than the confirmed proof. I cannot resell these. So $250 down the drain? I am livid. I will see to it that I get a refund or my pins remade free of charge like their site guarantees. NEVER GO THROUGH THESE PIN MAKERS!

Thumbnail of user frederickr74
Frederick R.
1 review
0 helpful votes
August 13th, 2020
Verified purchase

Judy helped me out a lot! She guided me through the processes. She was quick with the responsive. Every time i do business with y'all. I would always recommend Judy to help me!

Thumbnail of user dales247
Dale S.
1 review
0 helpful votes
March 20th, 2020
Verified purchase

So far they have been great to work with and great response to questions and changes. Can't wait for our VFD challenge coins to arrive

Thumbnail of user alexandrur4
Alexandru R.
1 review
0 helpful votes
August 5th, 2020
Verified purchase

The coins recived looks amazing, evan better that what i expected, i was deply impressed.
The final client loved them and he sayed he never that he had never seen anything so qualitative.
I less then one month he decide to reorder them.

I'm very satisfied with the collaboration with GS-JJ in special because Lucy is a lovely person that allwayes supported me and helped me with all my orders.

Lucy is amazing, she responds very quickly to my e-mails, she allweys offers me the best solution for me.

I work with GS-JJ since one year allready and i'm fully satisfied for this collaboration, i'm very grateful that i found them and i'm very grateful that Lucy is the person that is taking care of my orders.

Thumbnail of user gudelio_campos
1 review
0 helpful votes
April 19th, 2024

Unbelievable customer service! JUDY will help you out with any question you might have and will make the process of making pins super easy. I highly recommend working with them.

Products used:
Soft Enamel Pins

Service
Value
Shipping
Quality
Thumbnail of user maadartz
1 review
0 helpful votes
April 5th, 2024

Have to give a shout out to Judy, She was very helpful and knowledgeable about the PVC patches I ordered and even suggested that UV would be better for my design which I approved now I'm just excited to see how they look once they arrive.

Service
Value
Thumbnail of user kenc147
Ken C.
4 reviews
0 helpful votes
December 6th, 2019
Verified purchase

Super easy, extra quick, and perfect for the project budget. Definitely will reuse for future orders and recommend to anyone needing gs-jj.com's service.

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From the business

GS-JJ e-commerce website is our latest venture in our effort to offer our quality products and service directly to Designer and end users.

U.S.A.: Los Angeles Office address: 20829 Valley Blvd. Walnut, CA 91789
Canada: Vancouver Office address: 5280 Oakmount Crescent, Ste 402, Burnaby, BC V5H 4S1

GS-JJ is affiliated to one of the largest manufacturers of promotional gifts merchandise in China, whose mission is offer their customers the best quality products at highly competitive prices and on-time delivery!
We have been in the manufacturing of promotional gifts merchandise for over 20 years! We wholesale direct to some of the biggest distributors, franchise operators, and high-end customers in America and around the world! We work hard everyday to be the best in the industry! We have become actively involved in web commerce by joining promotional products industry associations, such as ASI, SAGE, PPAI, and ARA. We are proud to say within a few years of becoming a member of these associations, we earned several awards for quality, service and customer satisfaction. We have received excellent 5-star ratings from ASI and SAGE, as rated by our distributors.
We are especially proud to have received the "Best Supplier Awards" from SAGE four years in a row.
Capitalizing on our company's excellent product quality and service experience gained through years of dealing with "demanding" distributors, we are ready to embark on a new mission to serve the general market. GS-JJ.com is the newest division of GS Promo USA. We invested heavily in GS-JJ.com to offer our clients the best products and services at the most competitive prices on our secured e-commerce website. We provide some of the quickest turn-around time and fastest delivery schedule! Whether you have a small quantity or a large project order to fill, you can always count on GS-JJ.com to help you through the entire order fulfillment process!

Our product lines include:
Lapel Pins / Medals / Lanyards / Belt Buckles / Challenge Coins / Ornaments / Embroidered Patches / Key Chains / Silicone Wristbands and MORE...

Company Representative

Thumbnail of user jefft174
Jeff T.

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