GrooveBook

Been a customer for almost 5 years. In the beginning they were amazing. Couldn't stop bragging about them. They have gone down hill in the last year and a half or so. Print quality has gotten progressively worse. Pictures won't download, missing and late books. I'm heading out. Going to find an alternative...

I spent hours a pon hours maybe even days finding the perfect 100 photos to print and I was so excited to get them and when I went to the final check out area they only have options to ship to America. When I saw that I almost cried that all that time was for nothing I really think they should tell you before you get to the final stages of your purchase to tell you. But I think that overall it is set out nicely and have watched other people getting their photos and they seem very nice.

I have had this app for several years and although it wasn't perfect it got the job done. But anymore it doesn't load pictures from any album but my camera roll. Very frustrating because i take pictures a lot from snapchat and yes i have it set to save to camera roll but it still doesn't show them. Never had problems with this in the past. I have tried to Google this problem and support from this app is a joke. Will be canceling.

I've had ordered quite a few books since 2014, and those books from the early years are now completely USELESS! Pictures are faded, starting to get fuzzy, and the color changed drastically compare to pictures printed on real photo paper. I keep all my photos in the same closed cabinet, no sun light, and not going through them often at all. Feel like I wasted all the money and now I have to print them ALL AGAIN, that's 6 years of pictures. Thanks for nothing.

I have been trying to cancel this subscription for four months now, they still keep charging me. Poor quality, thieves don't buy this garbage!

I ordered a groove book 2 months ago and never got it I am very disappointed and I'm glad the card only had 5 dollars on it so they couldn't keep charging me I will not use them ever again

I ordered a groovebook and it came with all the pictures printed half way off the page. Couldn't get a refund. Its really a hit or miss cause the ones I got last year were fine.

I gave this app 2 stars for price only. Use of the app is indicative of it's price ($4 per month) but it doean't make up for the inadequacy of the app itself. Once loaded you can't unload photos. You can't view what you've added to the book or how it will look. You can't deselect a photo once it's been selected; if there is a way to do this, it's definitely not obvious; then there is no way to ask except via email and that's a no no when you're up against a deadline. You can't do anything about the app getting stuck on stupid when you've accidentally uploaded even 1 photo more than 100; the app only tells you to upload just "1 more" and get a "Free" Groovebook! It's simply ridiculous the way it's setup. The only reason I use it is because it's so cheap, but I'd gladly pay up to even $10 per month for a better app!

The last Groovebook I received had a white streak down the side of each photo, now the app has crashed and so has the website. I'm cancelling if I can ever sign back into the app.

I have been with Groovebook for a few years and they were not bad until I had some issues and tried to contact customer service. Terrible customer service if you are lucky enough to have them even reply. I just cancelled my subscription

I don't see any phone number- only email for this service. The picture quality is okay (not great) but certainly was inexpensive. However, I started to notice my account was being charged multiple times per month and in one month each charge was twice the agreed price! I cancelled right away and then they still have continued to charge my account with little to no response to my emails. I will be contacting my bank to stop any further payments to this company since this company will not provide resolution.

I am canceling my account effective today. Horrible, horrible customer service. I have sent email after email after email only to receive no response. And some months they tried to charge me twice. I had to email numerous times in order for them to refund my money. In the month of July, they charged me for 2 books that I received. I am sick and angry of no communication. My recommendation is to stay far and clear away from this company! Have your pictures printed at CVS or Walgreens. Save yourself the misery. In addition, the photos are printed on cheap paper very thin and flimsy. The sheets tear and rip when you try to pull them off to share with others. A horrible product with horrible customer service. Simply HORRIBLE!

I have been a subscriber since 2016. Uploaded each month, received books each month. Since 9/2021 I can not upload, books not sent, emails not replied to? WHAT HAS HAPPENED.?

I've canceled my groovebook account maybe september 2020. Yet it is january 20,2021 and i'm still receiving charges of 4.99. I know that isn't half a year but why am i still receiving charges 5 months later?

When you email for support, the replies are coded paragraphs making it look like your getting a personal response and just wait until you wrestle with understanding what they say. Total waste of Money

For the price it is definitely worth being able to print off so many at once. In a cute book too. Easy to send to family members too. Not perfect quality but great for the price. Made a photo book of family to help my grandpa who is struggling with dementia remember everyone. Easy to reorder and send copies to family who wanted it too.

Please do not order from these ppl they are just taking your money and not sending out the books. I paid for two months definitely a waste of time.

This company has gone down hill. I have not received and photo albums since Oct 2018. It is now Feb 2019. They take their money every month from my account. My pictures have been uploaded and Groovebook does not print them. In January I snapped a screwshot of the app showing my pics were uploaded and ready for printing. I have sent them emails but they will not answer them.

I love Groovebooks they make the best presents... I am actually buying one to put in a time capsule with my best friends and for my other best friends birthday

Cons you into subscription. After 4 months I have yet to receive a product they have charged me for..

I can't speak to the quality of the product, because I didn't stay long enough to find out. However, the immediate censorship was enough for me. I have a lot of memes saved to my camera roll. While selecting the photos I wanted to add to my Groovebook I noticed there was a warning stamped over the memes about about Fauci, Biden, and others that defied the media's accepted ideas of humor. I didn't attempt to add them to my photo book (wouldn't have anyway), but it's not their place to tell me what jokes to find funny. I will upload my photos to my local 1 hour photo and create my own albums.

I was a customer back in 2018- I got two Groovebooks sent to me before I decided to cancel my account. I sent an email to the Groovebook Help team and got a confirmation email stating I had successfully cancelled my account in March of 2018.
Two years later I was going through my bank statement and saw that I have still been getting charged a membership fee. I sent yet another email to the help team demanding to know why I am still being charged for a membership I cancelled over two years ago and telling them they will credit back to me any money they have wrongfully taken from my account after my cancellation date. I added three photos proving my cancellation email along with two photos of my card being charged from Groovebook. I got back an email stating "We see that your account is still active and we do not see any charge."

The customer service and overall company is an absolute joke and terror to work with. It is completely unacceptable for a company to start recharging a past customer of over two years ago money for something they have proof of them cancelling in the first place.

I haven't received a photo book in months! They are still charging my credit card. On top of that trying to contact them is a nightmare. There is no phone number but an email address that never responds.
Very disappointing.