GrailedReviews 96

Grailed doesn't protect sellers from buyers that are out to file baseless claims. They are not even consistent on their customer service communications and will not stand behind their Digital Authentication service. I would be careful selling any high priced items on Grailed.

I've had a grailed account for many years, but today they banned my account for no reason. They are so quick to ban accounts permanently and not give people warnings beforehand which is why I think they are the worst. $#*! everyone at grailed

I made a account on Grailed, within the first month I bought two shirts, had an issue with the one shirt, the seller never send tracking ID and ghosted me, so I did a refund no big deal, I end up getting the shirt somehow and try and do the right thing and give the guy his money back, there was no obvious way to do this on the app so I just asked for his PayPal, immediately my account was frozen and I was told to email a "appeal team". Lexy from the appeal team took no time to look into my predicament or have any understanding for how I made my mistake, instead she permanently banned my account and false accused me of making that mistake repeatedly when in fact it was a simple mistake I made once that didn't need to be handled this way. Grailed's customer service department will not their customers as human beings and have any sympathy for them but instead will treat them as "just another account we don't need".

Grailed has enrolled a new service by hiring "moderators" to "authenticate" certain high end pieces to prevent fakes from being sold on their website. This is a great idea and helps ease tension when purchasing items on the website! HOWEVER. Their "skilled" moderators have no clue what they are doing, and have 0 reliability in properly authenticating these items. There's 0 transparency on how these moderators were hired, nor how they know what they're doing. Not only that, when you actually have an issue with their moderator or anything in general, they take 3-4 business days to respond via email. GARBAGE.

This is horrible site with horrible policy. They are allow to sell cheap stuff way over priced. I purchased pedant for my husband's birthday (It was not that expensive - just 40$), but when it arrived - I looked at it and it was the most horrible (quality wise) thing I've ever bought. Later on I found one for like 18$ and one on some Chinese website for a couple of dollars.
There is no return possible because the picture matches what I've got. But the quality... Facepalm. Never again... I think they are also based in Chine, maybe with some little office in NY. I guess not worth to fight over 40$ that they can put up in their a$$... I would give them minus 10 if I could

I bought a Drew House Hoodie for 270 USD. Never received the item. Sent many messages with no answer. I have never received my money back from Grailed. Do not buy from this site if you don't want to lose money. Fraud!

If you haven't read my reviews about grailed you should. Finally the BBB had them at 1.3 stars. That should tell you something. They have fake authentication procedures, terrible customer service, and a website that allows innocent people to be scammed. See ya Grailed. Sooner than later.

I purchase a pair of sneakers on this app with all this promise of money back guaranteed. They even advised me that the buyer was a fraud. Instead of them handling the case they send you to PayPal for a refund. I advise anybody selling or buying to NOT USE THIS SITE. They need to be exploit for how bad they are to paying customers.

I ordered a pair of corduroy pants for my son who communicated with the seller on length. The pants were way too short when they arrived so I gave a brief review regarding this fact and moved on. The seller contacted and asked me why I didn't give him all his stars in review. I explained why. He told me he was hurt. Few weeks later, Adam, from the Grailed team emailed me saying I was dishonest and inaccurate in my rating and decided to rate seller himself I guess and back to a perfect review. Interesting since he was not part of our original purchase or the communication afterwards when we discovered the pants were so short. This website should not be allowed to delete reviews of buyers. It is VERY misleading to the public who might choose to purchase from a particular seller based on the reviews of actual buyers. The shipment was timely, but the description and communication from seller and therefore the product was not as described, unless you want to wear capri corduroys (which no 16 year old boy does). I will never purchase another item from Grailed due the Grailed team, Adam, in particular, removing my personal review of my experience with their seller.

Purchased a necklace from grailed. Seller was extremely sketchy and I saw pictures and videos online after making my purchase that made me believe the necklace was fake. I did some heavy research and found extreme amounts of evidence that the necklace I purchased was a fake. Emailed customer service and they have ignored my desperate pleas for any sort of update or support. I regret not doing more research before hand, but I definitely feel scammed by grailed, as they do NOT stand by their customers. Please, if it happened to me, it could most definitely happen to anyone. Spend your money wisely and do not take that risk of purchasing from a reseller such as grailed.

I ordered a Anti Soical Social Club sweatshirt from the Grailed site for $131.00. The item was packed in a plastic bag making it hard to authenticate this sweatshirt. Once I got it and opened it up, it was clear it was fake. I contacted the company and let them know and included pictures. I got an email saying yes they did agree it was NOT authentic and then told me I had to go through Paypal to dispute the claim. The purchase did not go through Paypal it was from Grailed. They are a company that sells fakes and then uses a complicated system of hiding the purchase. I have a screen shot of the sale and it is clear it came through Grailed. I have the item and all the emails as backup for my case. I have not heard back from Grailed after over 5 to 6 emails. I have filed a case with the Better Business Bureau. It is upsetting that there are companies like this who take advantage of people, who are just trying to buy something they are happy to buy.

Bought a lock necklace that promised a key in the description. Seller told me after I received the item that there was never a key. I politely ask for a swap, he tries to squeeze more money out of me. This goes on for days. I almost just paid the money but then I was like "why am I paying for his mistake?" I ask for a refund/return and he finally offers the swap instead but I'm done. I'm upset I even have to deal with this and I don't want to go through it again with a swap. I complain to the website about him. I also write a review. Turns out he also works there (!) and deletes my honest review. No one has answered my customer complaints either. Then the seller replaces it with his own 5 star review through my account! I would never give 5 stars for this experience so why is it on my account & its unchangeable? Unethical. Can't make this up. I just want to warn other people. Avoid this site.