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GotShop.co.uk
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website thubmnail of GotShop.co.uk
gotshop.co.uk
GB
1 review
6 helpful votes
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Love my Gotshop
March 16, 2016

I've pretty much been a seller on Gotshop since the beginning, yes there were problems out of the owners control with website designers not doing the job they were paid to do. The owner has been more than fair and kept everybody updated on what was happening. The support we get is brilliant. I can't fault the team at all. People expect Rome to be built in a day but that's just impossible. Every business has it's hiccups along the way, I bet other selling platforms didn't run so perfectly in the beginning either. People just need to be a little more patient and understanding.

Date of experience: March 16, 2016
GB
1 review
66 helpful votes
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The communication is really bad, I wanted more info and emailed and never heard back. Also a friend advised me they don't do any proper advertising, just on Facebook and twitter. Plus the photo rules are too over the top for my liking.

Date of experience: March 31, 2016
GB
1 review
96 helpful votes
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This company only responds to positive comments. Numerous of us members are waiting for a refund as they changed policies after being closed for 6 months emailing time and time again to only get ignored. Then they plead on social media for the negativity to stop. If they replied to unhappy customers and gave them their money back for a service they didn't provide people might be more positive. In my opinion this is a selling platform to steer well away from.

Date of experience: February 3, 2016
GB
1 review
83 helpful votes
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Stay clear of Gotshop
January 29, 2016

Service was down for 6 months since about June 2015 and refuses to give refunds. Will be reporting to trading standards. Unbelievable customer service, no wonder everyone is giving up and leaving gotshop.

Date of experience: January 29, 2016
GB
1 review
11 helpful votes
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At last a selling platform that doesn't allow any copyright products! They really help you get started and are around for constant support helping you advertise your items it has an amazing community feel. I feel really at home there.

Also they are very strict on making sure that items are not copyrighted which is great for those that stick to the copyright laws! Well done Gotshop you have it spot on!

Date of experience: February 2, 2016
GB
1 review
12 helpful votes
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I have a shop on here for my jewellery business and find it very easy to use. They have clear-cut guidelines for photos which has really helped me present my items in the best possible light. I love how easy the site is to use and how friendly and approachable the admin are. Yes they have had issues in the past but these have been worked through and the site is now better than it was before. I'm particularly pleased that they don't allow any copyright items to be sold through them xxx

Date of experience: February 1, 2016
GB
2 reviews
4 helpful votes
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Great site!
March 16, 2016

I signed up to GotShop close to the beginning, and yes it has taken a bit of time for it to be up and running properly (life's not perfect) but now it's here I am totally happy with it. I like how easy it is to list things, and if you're stuck you can ask for help from the GotShop team. It's clear to find details/shipping etc on the items you're looking at if you're purchasing. It's easy to share links etc. GotShop isn't just one person, it's full of small businesses like mine. It's great :)

Date of experience: March 16, 2016
GB
3 reviews
123 helpful votes
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Service not working for over 6 Months and refuses to give back refunds. Anyone else waiting for refunds please report them to trading standards as they currently looking into gotshop and any extra information will be helpful. To all of you who are looking to open a shop, Stay away! This company is desperate to take your money and you will not get the service your are promised.

Date of experience: February 23, 2016
Beth M. GotShop.co.uk Rep
over a year old

Hi, this is a very loose statement, and untrue, Gotshop is also working with Trading standards that have agreed our free year is MORE than fair compensation for the 12 week disturbance we encountered due to the developer that is also being dealt with. We have a try before you buy policy for everyone to make their own judgment instead of listening to fake reviews on here.
We also charge no money for this free month and take NO commission or Listing fees.

GB
1 review
87 helpful votes
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Warning to all stay away
February 3, 2016

I'm still waiting for a refund which I was promised 3 months ago when the site went down for 5 months or so. What kind of selling platform just goes down for this amount of time, I'm so angry. I lost out in so many sales and had customers wanting to buy my things but the site didn't work. Where's my refund?

Date of experience: February 3, 2016
GB
1 review
13 helpful votes
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I am a seller on Gotshop. The people leaving negative reviews must be talking about a different website! Admittedly there were problems last year but that was down to inept web designers. When the owner decided to take things into her own hands it became a fantastic place to list and sell. I have now made several sales through Gotshop, and having used both Etsy and Folksy, would rate this site so much higher! For starters there is personal backup if you have trouble with your listings. There have been videos created to help to. Plus there are daily shares to promote your items. I couldn't be happier!

Date of experience: February 2, 2016
GB
1 review
84 helpful votes
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Avoid at all costs
January 28, 2016

Total waste of your time and money. They will have no customers left soon the way they are going about it. I waited patiently for ages with all the website problems and closure for 6 months only to have them say my photos are no good now. I can not recreate hundreds of items just to retake photos again to suit this tiny selling platform's silly rules. Had this been made clear to us in 2014 December and was actually a policy when I joined, then that we would fine but it wasn't. They also have a habit of deleting photos that don't confirm to what they think your items should look like in the photos. This is done without any warning or contact with you, not only that they delete the whole listings so hours of work out the window. Save your self money, stress and time and join etsy they don't care how to you take your photos.

Date of experience: January 28, 2016
GB
1 review
61 helpful votes
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Still no refund!
April 21, 2016

Still waiting for a promised refund and very much unlikely to get one. So this is to warn anyone else thinking of joining gotshop DON'T BOTHER. Worst company to do business with, worst customer service ever. I'm totally shocked and out of pocket!

Date of experience: April 21, 2016
GB
1 review
14 helpful votes
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Excellent site
February 1, 2016

I have been with gotshop since the beginning. They've had some problems which were unavoidable and the owners have compensated us for the downtime. I love the new and improved site. It makes it so much easier for my customer to see what items have ready to post, with an easy checkout too.
Totally recommend

Date of experience: February 1, 2016
GB
1 review
75 helpful votes
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Bad communication
February 24, 2016

Me and a group of friends were looking to sell our craft work on-line and we were recommended gotshop on a Facebook group. So I decided to check it out and wanted more info so emailed this company but no reply and emailed a further two times still no reply. So gotshop has lost my potential custom plus my 7 seven friends. You need to sort your email system out.

Date of experience: February 24, 2016
GB
1 review
79 helpful votes
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This crank company is on it's last legs & for good reason - Every aspect of their approach to their platform is flawed. Their website is unreliable, their customer service consists of abuse & bullying, & response time is non-existent. They amend their policies as rapid as night & day to suit their own requirements, & if you don't comply, your posts are taken down. Even if it is clearly an error.

All contact with them is severed deliberately to avoid any responsibility; their Facebook group seems to be the only way to contact them & any questions, queries or problems are treated as negativity & are then blocked entirely. Then there's the E-mail! Non-responsive & therefore pointless. When you are simply trying to find out information or ask for a refund, they completely ignore you. They take the money & run.

I would advise anyone considering doing business via this outlet to look elsewhere. We've had a terrible experience, & nothing but abuse from their end just for trying to understand their (frequently changing) policies. On top of that, their website went down for 6 months. 6 MONTHS!

So in conclusion, I would advise anyone thinking of joining Gotshop to please consider alternatives first. Whenever there is a dispute on 'etsy', they always step in & resolve everything quickly & professionally. You don't have any of these reassurances with Gotshop. It is a great shame because I really wanted to like this selling platform.

I hope this helps other people from going through the dreadful experience we had.

Date of experience: April 18, 2016
GB
1 review
113 helpful votes
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Only have to read the reviews to see what is really going on here, total scam don't waste your money here. Got two friends been ripped off and waiting for their money for months now. Its funny how anyone who paid for their subscription with paypal got a refund and anyone who paid by debit card didn't. This owner Beth thinks she can steal people's money and blame everyone else, well let me tell you something the buck stops at you as the owner. If you can't provide a service then give people their money back. The only fake reviews here are your ones and your team of fakers, who you have given a lifetime free subscription to, in order for them to defend gotshop. Also trading standards have made it very clear that you have to give refunds to people who request them and your 12 months free rubbish is just a alternative. STAY AWAY FROM GOTSHOP IF YOU HAVE ANY SENSE WHATS SO EVER

Date of experience: March 16, 2016
GB
1 review
11 helpful votes
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I've been with Gotshop since it first launched and it was a fab site back then. Some people were very vocal in their dislike of certain features so the owner decided to change a few things, unfortunately this led to a number of problems from the site developers. As a seller I was kept up to date with any new developments as they happened and have been offered a free shop for a year as compensation which is more than adequate in my opinion. This is on top of the subscription I paid for initially.
While gotshop was live the admin team were brilliant at networking the website and the shop on both twitter and Facebook as well as pinterest.
The site is also advertised in crafting magazines.
The new site is amazing, I can't see anyone having a reason to complain. The listing process is easier and has some fabulous new features, the shop front is attractive and professional looking and die to the helpful photography guidelines and hints all of the products look extremely professional. I used to be terrible at photographing my products and it really let me down but thanks to gotshop I now have a new skill to add to the list!
I have had a few sales too, as well as found beautiful gifts for my family. The buying process is easy, I cannot speak highly enough of gotshop at all. I think the owner and her admin team are owed a huge high five and I see the site going fro strength to strength in the future.

Date of experience: February 4, 2016
GB
1 review
22 helpful votes
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Gotshop is a great selling platform, easy to set up, advertised in national publications and a fab admin team. A full year for £25 ( which if you sell a lot on other platforms you can easily spend in a month) and they don't take commission on your sales. Love it.

Date of experience: January 28, 2015
GB
1 review
17 helpful votes
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I've had my shop since the beginning and love it. Yes there have been issues but I have seen firsthand how proactive the owner has been in trying to get them fixed. The site is going to be amazing after the 2 weeks of improvements are finished. I for one can't wait to see it and get more things on there. Absolutely love it xx

Date of experience: July 15, 2015
GB
2 reviews
22 helpful votes
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Cannot fault this new emerging talent!
Was lucky enough to bag a shop during a sale. Made 5 sales so far with little self promotion, so more than got my money back. I'm a prolific craft seller so sell on a multitude of platforms-all other platforms I either pay to promote or am liable for listing fees and/or commission. Because I got a shop early on I have been able to feedback to the site owners and the new website will have all the changes we suggested which will be brill. Really hope it goes from strength to strenth.

Date of experience: January 26, 2015

Overview

GotShop.co.uk has a rating of 3.3 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. GotShop.co.uk ranks 598th among Marketplace sites.

service
7
value
7
shipping
3
returns
3
quality
4