GoToGate

I had booked tickets for my son for travel in Sept 2022. We had to cancel the tickets and the company representative advised that the refund will happen in few days. Despite calling a number of times and sending the emails the status remains the same and the standard replies without any commitment. Worst experience dealing with the company. The amount is about USD 600. Will never book any tickets from this company in future. Could have given Zero rating had there been such option. The ref is LQD3VU.

The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.

We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.

My flight was meant to be 89 euro (because it stated, if paid by visa debit)
I PAID IT THAT WAY, and they charged me full price 124.99 euro.

Their number is out of service.
Their chats are BOTS, and if you do get a human, it's just a repeat of conversation.
No email contact. There is this one: *******@support.uk.gotogate.com
(but same repeated responses to no solution or avail)

No refund link.

All in all, scam unfortunately.

Very good experience, very knowledgeable. Helpful polite and everything that goes with it., He was great. Thanks Sean Parker 👍

I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.

A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.

I read reviews for Go To Gate before purchasing. I purchased round tickets for Royal Air Maroc from them Twice. November 2023 and February 2024 because the pricing was economical. I did not have any issue. My tickets were non refundable as stated on their website and I read their policy so I knew what to expect. I made sure to check the confirmation they provided on the Airline's direct website and my ticket pulled up. Luckily for me I did not have to change my flight date and their were no delays or cancelations by the airline. Go To Gate also sent me an email reminder regarding my upcoming trips.

Well, the book processes a little confusing, Kitchener/Waterloo is not Toronto. Then you use the term Kitchener Lake? Lived in the area for 36 years, never heard the term. But I did manage by going by the call sign of YKF. This is how Customers make mistakes when they don't know. I would hope that you would make it easier.

You guys are my GO TO, no pun intended for buying plane tickets when the Airline's own website is hard to navigate or is simply not working. YOu've always sent me confirmations quickly. I've bought tickets form you while sitting on a bus in the middle of jungle road. It's grea to jsut carry a smartphoe and be able to purchase your tickets anytime, anywhere.

- No notification of flight changes.
- Increased number of connections.
- Delayed arrival time by 3 hours.
Customer service said it would call back and never did. No solution offered, neither instructions for a refund.
Extremely disappointing. Very poor service.

First time seeing this website. Makes me happy. I bought cheaper air tickets than any other website. I have bookmarked your page. Thank you so much.

Start off with purchasing tickets through regular online websites. And had way too many troubles with the processing. Hopped on google flights found a ticket from gotogate and first time trying this and literally everything went through smoothly first try too as well. And well worth it for the budget as well. Thank you.

The worst airline agent.
I have booked flexible tickets, when I requested to change them they send my request to "another" department requesting be to wait for their call.
After one month nobody has call me back. I have called them more than 15 times mentioning that I need to have my new tickets in order to extent my visa but nobody cares. The only reply is "we will call you". Although I have requested to speak to supervisor, they endured me that supervisor will call me but again nothing.

They book your ticket at the last minute so hold onto your funds. Requests for changes or refunds are pathetically expensive. Refunds for cancelled flights are almost never given or conditions so difficult you give up. Never use this immoral agency

The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. They also use the airline as an excuse for refunds. I encourage you to pay a little more and book with a different agency and save yourself a headache.

Viajo en grupo y una de las parejas tiene inconvenientes con uno de los itinerarios. Se compró el seguro de vuelo pero nadie responde 😡😡😡😡😡😡 tendré que viajar sola. Es inaudito que no ayuden a pesar de pagar seguro. Mal pésimo servicio al cliente. Espero que no tenga más problemas el día del viaje. Solo ofrecen seguros y no ayudan a resolver nada

It's very cheap price,and genuine, when I booked ticket after I read the reviews, manymore negative comments and 1/5 reviews only I was afraid but God grace last week I went back Riyadh to trivandrum. Overall I'm satisfied

I am so so disappointed with gotogate after I booked tickets for me and my wife, with kids.
I was left stranded at the airport, after gotogate claiming they booked my tickets with lift airline.
I had to to buy new tickets from my pocket with another airline after lofts air line said they didn't get any bookings for me,.
Even their call centre told me to buy myself another tickets, some even dropped the phone for me.
Disappointing

Extremely disappointed! GoToGate was supposedly denied access to Thai Jet Air and Thai Air Asia, so they couldn't honor the flexible ticket. Because they couldn't help me with my flight changes, they offered to refund my flight only, and not the additional services they promised-- flexible ticket, seat reservations... I lost $200 dollars and will NEVER use this company again and regret not paying attention to the reviews in the first place as they only have 1 star! Go figure! On top of all of this I incurred expensive international call fees as I was put on long holds many times.

Gotogate failed to confirm my flight despite booking three weeks in advance and I received an email the night before that the flight was not confirmed. I then booked a flight directly with the same airline. Gotogate refuses to refund the original ticket price for having performed no service at all.

We ordered a pair of tickets to Cyprus and back to Israel.
We were under huge pressure because we only looked at the reviews after booking.
We really expected problems from the moment the order was closed...
To my surprise and of course also to my joy, everything went smoothly and the price was excellent.
Even when using the customer service chat, there was a quick response

It is my first time booking tickets online and it is a new challenge for me. While I was Searching over all the site I find GoToGate a great of a help with this. And it went very fast. Even the payment went fast and easy. While others declined my request. Thank you so much GoToGate for this

NEVER AGAIN.
Not to reach site not working in during start after covid-19 stay hour online by phone from Europe. Booked flight two companies return flight within one hour canceled by company and then started the problems having only a departure ticked. Cancellation to Airline, airline send to Gotogate and they don't answer phone.