GoToGate

They have received the refunds for my cancelled flight for 31 March 2020 since 23 March this year from Emirates. Until now they didn't reimburse me. I called them 3 months ago. They kept me on the phone for 2 hours. I was told they had instigated the fund and I would get it within 72 hours. After 3 months still no refund. Never buy air ticket from this travel agent again. They are base in Sweden so can only complain to European ombudsman which is hopeless. So be WARN

I had booked tickets for my son for travel in Sept 2022. We had to cancel the tickets and the company representative advised that the refund will happen in few days. Despite calling a number of times and sending the emails the status remains the same and the standard replies without any commitment. Worst experience dealing with the company. The amount is about USD 600. Will never book any tickets from this company in future. Could have given Zero rating had there been such option. The ref is LQD3VU.

The biggest scam of all! They literally charged me 1400$ for nonexistent flight.
After confirming that the money is gonna be refunded back and that I should just go ahead and book a different flight because apparently the first one was a bust.
So I did!
Appears that that's exactly what happened with the second one!
Now 3 weeks after I am without a flight and -3000$ in minus! Because mofos completed both payments and placed a ban on charge back!
How is this even possible!

The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.

We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.

Very good experience, very knowledgeable. Helpful polite and everything that goes with it., He was great. Thanks Sean Parker 👍

My flight was meant to be 89 euro (because it stated, if paid by visa debit)
I PAID IT THAT WAY, and they charged me full price 124.99 euro.

Their number is out of service.
Their chats are BOTS, and if you do get a human, it's just a repeat of conversation.
No email contact. There is this one: *******@support.uk.gotogate.com
(but same repeated responses to no solution or avail)

No refund link.

All in all, scam unfortunately.

A great experience if it's fast easy.What to my point took me approximately to ten minutes and I found the best price and hopefully everything will be better

Will never be using GOTOGATE again. They ruined my holiday on top of that said they will get my refund and charge me £30 which I agreed to then after 5 months instead of deducting £30 they took £141.06 apparently its there company policy and when I rang up to complain they said they don't take complaints over the phone. Been cheated out of my family holiday and money. My advice please stay well clear of this company

Airline cancelled my flight the same day I made the booking. Airline refunded GoToGate and they refused to release it to me until I payed their "assisted fee" of $21/person. Customer rep was terrible, just repeated lines from a script and said no one in the world could ever waive the fee. Had no choice but to pay the fees as they were holding my money hostage. Never ever using this service again. Will report them to BBB.

This is the #1 worst company ever! Terrible customer service! How come this company exist on earth? Only dumbs and unprofessional s work at this place (not even worth to call a company). Purchased a flex tkt allowing me for changes and still they want to charge 1k per passenger! The explanation was total non sense. These ppl are terrible! Stay away from GoToGate! Worst experience ever! Juan's explanation made no sense, he was very repetitive, he didn't even believed what hi was saying! Terrible company!

A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.

I was not allowed to get on board as I was not informed in-time to undergo PCR test for COVID19. Now being at Narita airport, I wished this ticket be shifted to next day or let me know about its full refund. But no feedback.
After getting quick help, I could have moved for buying new ticket or stayed one day more near airport to board an alternatively arranged booking.

They have one of the worse customer services I have ever seen. They lie to you when you contact them and intentionally don't complete some of the bookings online and tell you things like it is in a pending state. Wait a 72 hours and it will send confirmation. If you wait any period of time and call them especially if it is on a holiday, their answer is it didn't go through you can rebook, knowing that they have raised the rate at least 60 dollars. And it is an endless loop. Complete incompetent Customer Service!

These guys use an old trick: the flight itself is 1-2$ cheaper than other sites, but if you add bags, carry on items, or any other service you will pay 4 times the amount for that service. So you end up with a totally outrageous price for the ticket.
When trying to cancel a ticket they will ask for an outrageous fee for the cancellation, so you will end up losing most of the ticket price.

I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.

- No notification of flight changes.
- Increased number of connections.
- Delayed arrival time by 3 hours.
Customer service said it would call back and never did. No solution offered, neither instructions for a refund.
Extremely disappointing. Very poor service.

Don't book ticket with this airline. When you go to cancel a flight, forget it, you lost your money. You never get the refund. A very dishonest practice. DO Not use GoToGate if you can. Worst customer service ever!

I booked a flight with this scam company. Luggage was included in that reservation. I went to checkin but the airline said i only had a flight but buggage! They told me to get in touch with them to request money but this $#*!ty company after hours of calls rejected to pay me my refund. Everyone stay away from this company. There are other reliable companies to purchase your ticket from. Do yourself a favor and save your money and time from these pricks

It took them one year and a half to admit they have to do a refound (probably the flight company refounded to them) and then they send you an email that they will refound in 5 days but they never do.and they don't provide you any bank info to show you they really did the refound.they provide a reference id that your bank can't use to trace the money...If a transaction even exists. Don't expect their help in case you hit an issue.

Well, the book processes a little confusing, Kitchener/Waterloo is not Toronto. Then you use the term Kitchener Lake? Lived in the area for 36 years, never heard the term. But I did manage by going by the call sign of YKF. This is how Customers make mistakes when they don't know. I would hope that you would make it easier.

I had booking from BALI to Dallas, after some days they send an email about my flight is cancel and they gave me alternative flught is bali to Las Angeles whish not make any sense, + they asking for $30 more

When i call no one response properly and keep redirecting calls and finally they drop call.
Overall never book with this site its a scam website

The worst airline agent.
I have booked flexible tickets, when I requested to change them they send my request to "another" department requesting be to wait for their call.
After one month nobody has call me back. I have called them more than 15 times mentioning that I need to have my new tickets in order to extent my visa but nobody cares. The only reply is "we will call you". Although I have requested to speak to supervisor, they endured me that supervisor will call me but again nothing.

They're practically thieves. My return flight got cancelled. I had to pay another 150$ for rebooking (even though I had a flexible ticket) or pay 60$ for trying to get a refund (not promised). Then I found out that my new booking did not include baggage (the oroginal did) and they wanted another 95$ for it! And a terrible customer service. Stay away!