Gordon's Jewelers

You are better off buying jewelry from a Pawn shop. This company is the absolute worst! I got my wedding band from them and of course it was overpriced but I love it and didn't have any issues until June of 2020 during the middle of a pandemic! I missed 2 payments and I contacted them so they can remove the 2 late payments and instead of helping with that... They dropped my credit limit although I have been using them for the last 3 years, which caused my utilization to go from 27% to 98% and dropped my credit score. I am so beyond ticked off. DO NOT BUY ANYTHING FROM THEM. Although they are going out of business so don't waste your time with them. Macy's has better jewelry for 1/2 the price.

This is actually about their online store.
I ordered this for my mom for Mother's Day. It got here 5/4/21. I was going to give it to her early but wanted to see it first. I opened it to see this really cheap looking heart set. I couldn't locate it on the site.
I contacted Gordon's "customer service" dept just to be told "oh so sorry send it back and allow us a month to refund you"
So of course I'm taking pictures of this cheap knockoff they sent me before that. I saw it was a Pandora necklace. It's not on Pandora's site because it's from Valentine's Day TWO YEARS AGO. Not to mention it still had the price tag on it listing half of what I paid.

I found it on Jared. Sure enough. $57 for the set. And this place charged me $109 and I didn't even get the right merch or have a present in time for Mother's Day. IT'S NOT EVEN A REAL DIAMOND, IT'S CUBIC ZIRCONIA.

And it's not even in a Pandora box! It looks like someone pocketed the money for the real jewelry and got rid of a Valentine's present from their ex

I showed my mom what I ordered for her vs what they sent me. I ordered something else from a reputable company. It'll be a week late but I bet it's what I paid for and it's much prettier.

Needless to say I want a full refund. I'm not paying to ship their mistake back to them. I will never order from them again and will tell everyone I know not to waste their time on this pathetic excuse for a business.

The very first photo is what I ACTUALLY ordered which is drastically different from what I got.

Thank you Maria for your fantastic help choosing the perfect ring for myself! You are amazing! I am so happy with my new ring! Muchas gracias Maria!