Gordon Electric Supply

I have placed two orders with this company just this year and both times they let me down. The first item was placed in February 2021. A week went by and I never received shipping conformation. After calling and trying to figure out where my order was, it was on black order till April. This information needs to be addressed right as the order is placed. The next item I ordered was on 5/5/21. This time I did get an acknowledgement saying ship date would be 5/13/21. Having done business with them in the past knowing their history, I called this morning to make sure my item was gonna be shipped on time and just to find out that item is back ordered weeks out, they couldn't give me a for sure date so once again I had to cancel the order. YOU LOST MY BUSINESS.

Purchased 4 Milbank CL200-D 200A Watt-Hour Meters. $195 down the dump. Purchased for commercial use and they were useless since there is a sticker on the meters that said "not for commercial use, nor accepted in California". Nowhere in the description of the item is this information disclosed. Don't bother to waste your money here. The company refused to accept the products and give me a refund for my money. Crappy customer service.

The website states items will ship the next day. The website states items as in stock. Then it turns out items are out of stock. Then I receive an email that it will take up to 8 business days for an item to be shipped. When I sent emails with my concerns there was no response. Completely unacceptable.

After over a month of not receiving my order or shipping info I contacted Gordon and they simply said I won't be getting my order before August. No apology, no offer for a discount, no suggestions of any sort. I asked them when they notified me of the delay and they blamed the manufacturer for not giving any eta on stock, while not addressing why I wasn't notified. At this point they have had my money for over a month and have provided absolutely no service. Nothing listed on the purchase page suggested that they do not have the item in stock. I'm cancelling my order.
I'm now over a month behind on my project.

I order from this store. Who handle me is randy molthan. After receive money from me he never respond anything never report my card has been cancel or not. After many times call said transaction has been pending and will be refunded, but without give me a proof anything. So please another buyer beware for this. And till now my money still not refund back. If someone can help me for report this store and return back please help me.

Terrible, called before ordering to make sure item was in stock, sales dept assured me it was and would have in 5 days. After 3 days and it still had not shipped called to cancel. Theu kept telling me they could get a hold of there distributor to cancel. What a joke. Well it took over a week just to get it canceled and I still have not received my money back yet. Do yourself a favor and stay away. They have 5 star reviews but they are all anonymous which leads me to believe it is staff writing them because there is no way this company is competent of doing anything let alone supplying what you need.

Ordered electric panel on 8/5 that was said to be in stock and ship in 1-5 days. Recieved email 8/5 stating order was processed and it would ship on 8/13. Called to see why it was going to take so long and was told it isn't in stock and they don't know when they will have it.
Naturally I asked to cancel and was told they would and send me a confirmation email. Still waiting on that as well.

I purchased a product online. They missed their shipping date by plenty. Then kept blaming the manufacture. Finally the item arrived late and damaged. Gordon said for me to work it out with the shipper. And left me without product and without money. They are zero zero zero zero in my opinion.