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Good Seat Tickets has a rating of 3.8 stars from 804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Seat Tickets most frequently mention service fee, great experience, and easy process. Good Seat Tickets ranks 11th among Tickets sites.
Easy and fast. I will DEFINITELY become a repeat customer. I've used other ticket purchasing companies in the past and this was by far the best experience I've had yet. Thank you.
They charged my credit card, then sent me an email saying "There's been an error processing your request". Still not having heard back from them on the day of the show, we rang them. They said "We'll send you your tickets in 1hr". I waited 2hrs and called, they then said "Sorry, there are no tickets left for that show tonight". They gave me a refund, but why charge me in the first place if you can't guarantee tickets?!
They charged my credit card, then sent me an email saying "There's been an error processing your request".
Still not having heard back from them on the day of the show, we rang them. They said "We'll send you your tickets in 1hr".
I waited 2hrs and called, they then said "Sorry, there are no tickets left for that show tonight".
They gave me a refund, but why charge me in the first place if you can't guarantee tickets?!
Bought my ticket for a concert, which was postponed twice but their customer service rejects a refund. It's difficult to get someone in line to begin with, than they are rude and overwhelmed. I wish I would have never bought with them. In addition, we bought their insurance in case we cannot.go which is useless because they also do not refund for postponed concerts. You will spend hours trying to resolve issues and that is not worth the money while other companies refunded with no issue.
People, please don't buy tickets from these crooks. Once you buy them there is nothing you can do to get your money back regardless of what happens next, even when it's their fault!
They promised to e-mail the tickets in a timely manor, that didn't happen and it cost me over $671.28 for 3 tickets that never arrived in time.
Good Seat Tickets is located at 1490 S Price Rd., Chandler, AZ, ******* look for the three story, brick and glass building at the intersection of Price and Willis.
My son purchased 2 tickets to a Chris Young concert, we received a receipt email but NOTHING more. 3 emails & 4 phone calls the customer service person says maybe call this # in the morning to see if they know what to do. I will NEVER use this poor excuse of an event ticket sales again. Horrible experience and hoping to not be out $200!
They don't reveal their fee added to the tickets until you click accept on final stage of charging. Extremely unethical. Lots of folks site this issue, but reviews are buried. They've listed my tickets as 'delivered' but were not. Paid just under $1,000 for tickets to an event and am wrestling with them about the tickets I DON'T HAVE YET.
Ordered Garth Brooks tickets, paid by CC/ did not receive my e-tickets (just confirmation e-mails) and 3 days later, Good Seats informed me that my tickets have been cancelled. Just unbelievable business practices!
They don't even deserve a one star rating but I had to put something.
With the pandemic going on, people out of work and all concerts being cancelled or postponed. Good Seat Tickets will not offer a refund even though my concert is in definitely postponed.
DO NOT USE GOOD SEAT TICKETS.
Please do not use good seat ticket.com they will not give you a refund even with insurance and justification. Poor customer service. Only buy if you can afford to loose your money. Gave runaround for over s month. Will not respond to your requests. Buy from Ticketmaster only. This company are scam artist.
Your asking me to confirm an order of concert tickets that I have not received yet and will not receive until 8/26/2020. I will confirm I received my tickets when I get my tickets
I purchased tickets online and then they added $50 as a service fee per ticket! I called to request a credit and was disconnected. I called back a second time they left me on hold and told me there was nothing they could do. Terrible customer service! I I will never purchase from here again and I will tell everyone to stay clear from this company. I will file something with the BBB. This company is stealing peoples money!
Ozzy concert postponed for a year, will not be in Florida! Will not give refund.
DO NOT USE, NOT FAIR!
You may get tickets in a different section than what you purchased as stated online since they don't require their ticket owners to specify the exact section that the tickets are in, allowing them to be misleading on purpose. The cust rep told me that you cannot go by what the online listing says, and that you have to call to get more accurate information, as though this was a policy stated on the website which is not the case. I overpaid about $85 per ticket and they won't issue me the refund I demanded.
No opinion why is this review making me write atleast 100 characters forcing me to do so made me change my rating from a un opinionated 3 to a 1 with annoyance at this forced review
I tried to buy 5 seats together, something went haywire with the website, my credit card was charged for the tickets but the site said they were not available. I freaked out and called the customer service number... RUDE, RUDE, RUDE - unhelpful customer service. Basically told me oh well, you will have to reorder - long story short, I finally get tickets in the mail and the seats are not next to each other. I tried to complain and got nowhere. DO NOT USE THEM!
After I clicked purchase tickets I was assessed at $41.92 service fee per ticket. Customer service said that I was able to see the fee I WAS NOT! Do not purchase your ticket from Goodseat. I should have read the reviews! Go with an honest company!
Purchased football tickets from them. Bought nine tickets three worked. We got to stadium and they said tickets scan was no good. There were three hundred other purchases on the same seats they told us this happens all the time nothing they can do so whoever entered first with the ticket were allowed in everyone else out of luck. During the game no one in the seats we purchased. Just one horrible experience. Fraud fraud fraud. Called good seats back they act like its our fault. Still trying to get our money back
LOOK FOR and CONFIRM the transaction fees! I expected a reasonable, and was in a hurry so I didn't look close enough to see the $144 Transaction Charge on top of the tickets I purchased. Excessive and unacceptable to say the least. Ultimately my fault as I shouldn't have trusted the transaction fees to be reasonable. But doesn't change I feel like I got taken advantage of. Big time.
They basically literally ripped us off...
Took $300 off our account for tickets we never received... and then did not want to refund our money back... :) charming, isn't it?
Seriously, get your tickets from somewhere else, this is the worst customer service ever...
Or at least now you've been warned...
J
I started calling about my tickets back on September 18,2019 because I did not get an confirmation email as promised. Finally I went to paypal found where I purchased my tickets for $475.00 and contacted Good Seat Tickets. They told me that nothing was sent but I should get a confirmation in October 2019. I contacted them on October 1,2019 and they said you will get a email on how to get your tickets on October 2,2019. On that date I looked in my inboxsssss and nothing on my tickets. The game was the up coming Sunday. I called the next day because I didn't get an email and was promised an email, nothing. I live in another state so by Friday I started canceling my hotel reservations. Sit Saturday no email, by now I'm mad and stressed. I contacted Good Seat was told that a form was put in for me to receive a refund and that someone would call me and I haven't heard a thing from them. I wasn't told how I could get my tickets or anything. I lost 475.00 to this company. I will never purchase from them again. Client of Order# *******
****** ZERO STARS ****** $#*!ing scam artist. These people are pieces of $#*! I hope someone kills them. Any positive review on here was definitely submitted by them.
Tickets wouldn't scan. Fake seller just hangs up in you. Too bad this crap still goes on & reminds me why I've stopped going to these type of events. Call your bank immediately.
Bro... save your money right now Dont Trust These mother$#*!er. Theynare essentially conartist it cost more than thr venue but dorsnt look like it at first and when $#*! goes down its $#*!ING IMPOSSIBLE TO GET HELP Dirty Dirty Dirty business
Purchased tickets on this site. Traveled from out of state to event only to find out my tickets were no good. The original buyer was able to get a refund, scamming me out of $100+. Tried contacting customer service and got no response or resolution. Take caution when ordering through Goodseats.com
This doesn't even deserve a 1 star... I ordered tickets for Coldplay and the options were 1 or 3. I only needed two so I was like okay I'll buy one then I'll buy another one and I'll have two! So I bought one and I got an email confirmation receipt blabla then I go and buy another one and the only option is to buy two tickets. So I was like okay I'll just buy two tickets and invite someone else since I have an extra ticket. Then I didn't receive a confirmation email, but the money was taken out of my bank account. I gave it two days until I called them to see if I would get an email. When I told the guy what happened he said okay let me see what happened to your email give me the confirmation number. I was like wtf I don't have a confirmation email that tells me the number that's why I'm calling. At this point I'm already pissed. And all he said was there's nothing he can do. He needs a confirmation number. So he tried it with my name and he said only one ticket was purchased. I was like uhm no I ordered 3. You took my money and again he said there's nothing he can do. And that this has happened to 5 people already the day I called?. Like why tf would you tell me that. If his has happened to you immoderately call your bank. Never order tickets from here. They'll just take your money and said there's nothing they can do about it.
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