• Goodnight Macaroon

Goodnight Macaroon

Overview

Goodnight Macaroon has a rating of 1.7 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goodnight Macaroon most frequently mention customer service, store credit, and tracking number problems. Goodnight Macaroon ranks 2318th among Women's Clothing sites.

  • Service
    22
  • Value
    20
  • Shipping
    22
  • Returns
    19
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
30
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have emailed their customer service since they do not have a telephone number and still no response.
  • They should really warn people that their stuff comes from Hong Kong and you will not get it until a month +.
How would you rate Goodnight Macaroon?
Top Positive Review

“Product Website Browser”

Mahogany B.
10/11/23

I have never ever heard of this boutique online shop but I bought a beautiful taupe short-haired hat that was made from South America somewhere in Peru or Lima and it came from a seller on a different popular website for which I sell my items as I do on another and I've done well. This had come with an authentic Gucci headband on it that when asked, she didn't believe the headband was genuine but she didn't look because it's wound around the foxy hat, that wouldn't have taken anytime to look and there was the Gucci named care label as well as the Gucci Designer Tag sewn into the headband like I had seen on others when I had researched. She said, "She bought this hat w/ the Gucci Headband on the hat and was willing to sell it separately. I don't think she really cared that it was Gucci adorning this lovely hat but you wouldn't know that when you look at her exquisite closet of items and she sold it to me for an offer of $20 for a total of $29.65 S&H plus tax. I've never had a seller act so clueless, however she has it listed as a purchase from Goodnight Macaroon :)) ))))) I'm wearing this hat to an event to Chicago next week. I am going to send you a photo of this hat from my cellphone. I am currently on the desktop following this message. *Update* My photos no matter how I cropped them didn't satisfy the upload module so you'll just have to take my honest word for it. :)) ))))))))))

Top Critical Review

“HORRIBLE. Crap quality, no chance of refund, god awful”

eleanor g.
11/14/23

Clothes will not be made properly (stitching off, labels on wrong side of dresses, holes, VASTLY different sizes/inaccurate measurements). I will never order from here again. Honestly, worst experience and clothing order EVER. A $400+ order Came in a TINY crumpled up package that was duct taped all around to make it as small as possible and borderline impossible to open (it was a bag). Literally DONT. Coming from someone who orders online 99.9% of the time, this is a HARD NO.

Reviews (213)

Rating

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Reviews that mention popular keywords

customer service (65) hong kong (27)
Thumbnail of user maddiec18
1 review
2 helpful votes
May 12th, 2020

I found goodnight macaroon through a few influencers that I follow on Instagram. I went to their website and thought that their clothes were adorable! When I came across the reviews after I placed my 200 dollar order I was very nervous because of all the horror stories I was reading. I thought I may have lost my money and would not receive a package. Here are some honest pros and cons that I found from personal experience.

Pros: very cute clothes, alright quality if you are just buying for trendiness, and fairly good shipping updates.
Cons: shipping took a very long time (about a month), prices are high for the quality of clothing that u are receiving, and minor imperfections on certain items (for example: my dress zipper is low quality and one of the laces on the golden goose dupe sneakers are too long).

Overall, the clothing that I received is cute and I'm excited to wear it! With that being said, I do not think I would order from them again because the prices are very high for the quality of the clothing.

Thumbnail of user trishaf5
1 review
4 helpful votes
August 15th, 2018

I ordered 3 fall cardigans from Goodnight Macroon over a month ago. To be honest, I couldnt even comment on the quality because I STILL HAVENT RECIEVED my package! I recieved an email with a tracking number about 9 days ago but when you click on the tracking number nothing pulls up! I contacted their customer service who responded verbatum "No need to worry this is normal" wow! Im not sure if this is a normal thing I want to order from them again! Not to mention there is no number (that I can find) to actually contact someone directly!

Thumbnail of user gillr7
1 review
2 helpful votes
January 19th, 2018

I was constantly worried that I wasnt going to receive my product because it kept saying it was still in Hong Kong, but about 2-3 weeks went by and I got the product today and... its basically the same thing I ordered (which was the Hayley Plaid Turtle Neck Sweater) its the same colors and same design and has the turtleneck but the cut is different as in theres two long parts in the front and the back which are not pictured in their picture for the product. Its still a cute sweater but I would prefer if it was the one on the website. I also dont think it was worth the money and I wont be shopping here again but at least I received the product even if it wasnt the same exact one.

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From the business

Shop women's everyday clothing online at Goodnight Macaroon. An online boutique with unique and affordable tops, dresses, sweaters, boots, handbags and jeans.

Company Representative

Thumbnail of user lauras205
Laura S.
Typically does not respond to reviews

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