• Goodnight Macaroon

Goodnight Macaroon

Write a Review

Overview

Goodnight Macaroon has a rating of 1.7 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goodnight Macaroon most frequently mention customer service, store credit, and tracking number problems. Goodnight Macaroon ranks 2309th among Women's Clothing sites.

  • Service
    22
  • Value
    20
  • Shipping
    22
  • Returns
    19
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
30
See all photos
How would you rate Goodnight Macaroon?
Top Positive Review

“Always get”

Eschella P.
6/9/21

I ordered a bunch of great items and they send it in a week never an issue even received points free shipping, never an issue for some reason can not order today it will not let me by way who cares Hong Kong items are awesome tons of compliments plus my gf buy ref they rock just want to order now and van not weird first time it keeps cycling

Top Critical Review

“Requested a refund after receiving a damaged product. No response from company”

Leslie V.
3/6/24

I received a top from Goodnight Macaroon and it came with a hole in it. I requested a refund as I did not have time to wait for a replacement. I have yet to receive a response.

Reviews (213)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) hong kong (27)
Thumbnail of user francicoa
1 review
0 helpful votes
  • Send Message
March 19th, 2019

My best friend gave me a short dress on my birthday. I really like the dress and design as well. When i asked from where she get the dress. She told me she purchase from online goodnight macaroons website. I also order a jeans from same website and jean was amazing.

Thumbnail of user rajniv1
1 review
1 helpful vote
  • Send Message
July 25th, 2019

Some days ago my friend has birthday and i decided to gave him special gift, my another friend suggest me goodnightmacaroon.co for buy gift, and when i visit on goodnightmacaroon.co... so i was surprising there was price very low according to my budget with great quality I buy many products on this site and i was very happy after buy products from this site and now everyday i suggest to everyone buy products from goodnightmacaroon.co if you want good quality and good budget products because there is so many offers and products launch everyday

Thumbnail of user ashleyw174
1 review
2 helpful votes
  • Send Message
March 13th, 2018

I returned two items months ago and still have not heard anything back. My FedEx tracking shows it was delivered in Sarasota FL and someone signed for it but no one will respond to my e-mails. I have sent them dozens of emails but still no response. Do not expect them to contact you if you have questions and expect your money wasted.

Thumbnail of user bryonyc2
1 review
0 helpful votes
  • Send Message
May 14th, 2019

If anyone looking for affordable online dresses website then click on https://www.goodnightmacaroon.co/. My friend suggested me this website for online shopping and i ordered a 2 dress for me and my sister. The Dresses is amazing.

Thumbnail of user amandat111
1 review
0 helpful votes
  • Send Message
January 19th, 2018

I absolutely love their clothing! I ordered the perfect yellow belted top and I plan on ordering it in the other two colours! Excellent fabric, arrived quickly and excellent customer service.

Thank you Goodnight Macaroon!

Thumbnail of user nt56
1 review
3 helpful votes
  • Send Message
October 25th, 2018

I paid $35 for express shipping (1-7 days) and I received my ordered almost 3 weeks later and wasent able to take the clothes on my trip I had purchased them for. They refused to refund the 35$ express shipping fee. So I paid 35$ to get slower than standard ($10) shipping. This company stole 25$ from me. They are frauds.

Thumbnail of user jenniferr457
1 review
5 helpful votes
  • Send Message
March 12th, 2019

I ordered two items in mid-February from Goodnight Macaroon. Three weeks later I inquired and was sent a notice that one of my items had shipped. Two weeks after that, nothing. I then get a second email saying the item I ordered second is out of stock. No items over six weeks later. Requested refund. Beware!

Thumbnail of user heatherl114
2 reviews
8 helpful votes
  • Send Message
February 19th, 2020

The clothes are horrible quality and the customer service is just awful to deal with. I ordered a jacket that was not even close to description/photos and they would not provide a return refund or shipping refund. I also received a set of pajamas that clearly had been returned and repackaged based on smell and the agent suggested I do the laundry and would not accept a return. Just awful clothing company!

Thumbnail of user breb3
1 review
1 helpful vote
  • Send Message
October 23rd, 2017

I have ordered multiple items from Goodnight Macaroon ranging from tops, sweaters, dresses, etc... and I love it all! The quality is great, the customer service is incredible, and the prices are great for unique items you won't find elsewhere! Goodnight Macaroon is easily my favorite place to shop!

Thumbnail of user ashtonf13
1 review
3 helpful votes
  • Send Message
May 24th, 2019

I ordered over a month ago, the products said they were shipped but I was unable to pull up shipping information.
I have reached out to them asking for a refund, they said they wouldn't give me a refund but would be happy to upgrade to expedited shipping, and have me pay 24.99?!? I still haven't received my order and have filed claim with my bank.

Thumbnail of user nishitak
1 review
4 helpful votes
  • Send Message
December 22nd, 2019

I don't know what kind of a scam this site is running. I needed a one size up in the glorified OTK boots. I have paid for the return shipping and have returned the boots and have not received a return/refund or a reply to my numerous emails.

Thumbnail of user bellar26
1 review
2 helpful votes
  • Send Message
February 12th, 2019

I ordered two medium sweatshirts and only received one large. So not only was I shorted one item but it was also the wrong size. I contacted the company multiple times about getting refunded for one but never heard back.

Thumbnail of user michelleb855
1 review
4 helpful votes
  • Send Message
July 19th, 2019

I decided to take a chance ordering from Goodnight Macaroon after seeing a blogger wearing a cute dress. Wish I hadn't. The dress took weeks to deliver, and when it did the fabric was cheap, and the color was way off. The photo on their website showed a light soft teal color, however it was a bright tacky aqua color in person. The fabric and color just made the dress look cheap and not good quality. The sizing was also way off, had to order 2 sizes above my normal size, and then it's all a hassle to return because it was 40% off although still around $50 on sale (no way it was worth original price, and so they will do exchange only. I think this is totally a tactic because they know people will probably return items. So they have a big 40% of sale and then you can only exchange, and people dont want to go through the hassle of shipping things back after waiting weeks to get the item, and who knows how much longer to get the item you exchanged it for. Will not buy here again.

Thumbnail of user annah202
1 review
1 helpful vote
  • Send Message
August 22nd, 2018

I ordered a top from this site and it took forever to get shipped and arrive. When I received it was so small, and I had even sized up. Fine, so I returned and I didn't hear anything from them for two months. I finally emailed them asking if they had received my order because I still hadn't received my money back. They emailed me back telling me they won't give me my money back but will give me store credit. And considering the terrible quality of the first top I ordered I certainly don't want anything else they have to sell. Don't bother with this site it's just too much of a hassle.

Thumbnail of user michelles939
1 review
2 helpful votes
  • Send Message
October 24th, 2019

I purchased shoes right when they came out and the size chart was off so I ordered my usual size 39. I receive the shoes and they are sooo small and come to see that they updated the chart and I should have ordered a 41. I asked if I could exchange them and they are saying I am not allowed to because I used store credit. What kind of policy is that? Buyers beware of this website. Also, they will not post my review on their website because it is negative. I am sure I am not the only one.

Thumbnail of user sandras2803
1 review
2 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

This was my first and LAST time every ordering from this company. First of all all of their products come from HONG KONG! Which is mentioned NO WHERE on their website :) :) It took 6 weeks for me to receive the one item I ordered and holy crap I thought this order came from shein. The quality was awful; it felt like cardboard and looked nothing like it did online. Keep in mind I paid $65 dollars for it so it was not cheap. If you want to return anything you have to pay for it yourself and guess what you probably won't even get your refund because it's been over a month and they claim they "never received" my item even after UPS confirmed the delivery and it was SIGNED for by one of their employees. Please stay away from this scam of a company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyg107
1 review
0 helpful votes
  • Send Message
November 16th, 2017

Still waiting on my order since Oct 29th. They said if lost (mind you when I check the tracking info it is in Hong Kong since Nov 2nd) they will not refund me or replace. They will hear from me a lot if I don't get a refund or mail me another one.

Thumbnail of user kimberlyp193
2 reviews
3 helpful votes
  • Send Message
October 19th, 2019

I order 5 sweaters from here. The tracking never showed up after a week. I emailed them (there is no phone number) and they said that everything I ordered was on backorder and they had no idea when the merchandise would be in or when it would be shipped. I emailed them back and told them to cancel my order. Never heard back. Emailed them a 3rd time with a request to cancel. Never heard back. Finally had to file a dispute with my credit card company to get my refund. I think that the few positive comments here must be people who know the owners or are involved with ripping people off. This site should be shut down.

Thumbnail of user pairlelm
1 review
0 helpful votes
  • Send Message
June 24th, 2018

I just noticed people said dont buy clothes from good night macaroon. They fake and all that but i always orderd with good night macaroons i never faced any prblm in stuff or delivery as well. I am very happy.

Thumbnail of user derict
1 review
3 helpful votes
  • Send Message
January 1st, 2019

I bought a pair of boots and a sweater from the site. The boots I ordered were shipped so late and have the cheapest arrival process by far and takes forever. The wrapping on the $160 pair of boots were in plastic. Not a box, but shoved in a plastic bag like a $5 tshirt would be shipped to you. The customer service will take 3+ days to reach you and are by far the worst. The only contact is email and have a $#*!ty return policy.

Thumbnail of user melissaa165
1 review
6 helpful votes
  • Send Message
October 9th, 2018

I bought a pair of boots about a month ago after seeing multiple bloggers post about them. As of right now my boots are currently in Hong Kong and not even sure when I'll be receiving them. At this point, I hope I get them before Spring! I sent an email to their customer service team who told me to allow 4 weeks to go by before I reach out again. I waited the 4 weeks and reached out again and haven't heard back yet. I also commented on one of their posts on Instagram and saw my post was deleted. They're obviously trying to hide that they're a shady China site and wish these bloggers would stop posting about them!

Whatever you do, don't buy from GOODNIGHT MACAROON.

Thumbnail of user tasnims1
1 review
6 helpful votes
  • Send Message
December 5th, 2019

I basically got scammed out of my money. I entered in the wrong zipcode by mistake and
I was trying to contact their customer service to help me track my package and no one responded. Finally, the postal service sent it back to them and they told me I had to pay more for them to reship the item. I declined and they told me I could opt to receive store credit since they refused to give a refund. Then they just never contacted me again and I lost $100.

Thumbnail of user clairel71
1 review
1 helpful vote
  • Send Message
September 22nd, 2018

All their 5 star reviews are FAKE. DO NOT TRUST THIS COMPANY. I ordered a shirt and it didnt fit. Not only did i have to pay to send it back, but the took of the amount THEY originally paid in taxes and shipping materials (note: not shipping... I had to pay for that originally too) to get it to me. I received maybe 70% of my money back for this poor-quality, ill-fitting shirt. Ridiculous. Will never order from this company again.

Thumbnail of user lizb208
1 review
9 helpful votes
  • Send Message
April 6th, 2019

Y'all better quit posting fake reviews! I know they're fake reviews because your English is not translated well and quit using the poor guniea pig image over and over again or the dog image and saying your name is Maddie. I know your warehouse is over in hongkong.

Thumbnail of user dorie18
1 review
4 helpful votes
  • Send Message
April 26th, 2018

I only received 2/3 items I orderedand the two I actually DID receive took about 3 weeks to get to me. The earrings I bought came broken, and I wont even bother trying to return them for a new pair because the customer service was so awful. The turtleneck sweater I ordered never cameand customer service has been unresponsive so who knows if I will ever get this item. What a waste of money. If I could give them zero stars I would!

I will NEVER order from Goodnight Macaroon again, and have advised all of my friends not to, either.

Thumbnail of user lauras205
Laura S. – Goodnight Macaroon Rep

Hi Dori,

Thank you for taking time to review us!

As disappointed as we are regarding the negative experience you've had with us, your feedback is essential to our success in delivering the best online shopping experience to you and is greatly appreciated.

There is nothing we would like more than to deliver our lovely products to your doorsteps both efficiently and seamlessly. Due to the nature of our shipping providers, however, delays and lost parcels are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. Any items lost are 100% refunded to our customer's original payment method.

Surely there is a way we can make this right by you, we have reached out privately to achieve precisely that.

Looking forward to resolving this issue for you!

Best regards,
Melanie K.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop women's everyday clothing online at Goodnight Macaroon. An online boutique with unique and affordable tops, dresses, sweaters, boots, handbags and jeans.

Company Representative

Thumbnail of user lauras205
Laura S.

How do I know I can trust these reviews about Goodnight Macaroon?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Goodnight Macaroon?