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Golden has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Golden ranks 23rd among Disability sites.
I received a lift chair from my son on 12/6/2016. Excellent chair, except I recently noticed that the back rest made up of leather or vinyl was cracking and splitting. Chair is not yet 4 years old. I called Golden Technologies customer service, and they told me that is normal ware and tear. This chair was not inexpensive, so I expected a better response. I tried to contact there Ceo, Richard Golden to no avail. Apparently he is not available, or doesn' t care about his products. I would advise future customers to stay away from Golden Technologies.
I received a lift chair from my son on 12/6/2016. Excellent chair, except I recently noticed that the back rest made up of leather or vinyl was cracking and splitting. Chair is not yet 4 years old. I called Golden Technologies customer service, and they told me that is normal ware and tear. This chair was not inexpensive, so I expected a better response. I tried to contact there Ceo, Richard Golden to no avail. Apparently he is not available, or doesn' t care about his products. I would advise future customers to stay away from Golden Technologies.
Complaint - March 2024: Do not buy a Golden lift recliner if you need it to work right away. We recently purchased an expensive Golden model through Liftchair.com, received it last Tuesday, it didn't function (even after extensive troubleshooting), and Golden has been completely unapologetic and slow to make things right. They initially sent the wrong replacement handset and then sent us the correct one via a slow shipping method (still not received) just to save a few bucks - and all the while, a family member hasn't been able to use the chair for the needed physical and medical reasons. So it's been a week now and we still don't know if the chair will function, plus there are no refunds (only replacement parts and/or repair technicians sent at their leisure) once you open the box. Buyer beware with Golden!
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