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GoKeyless

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New Hampshire
1 review
0 helpful votes
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Great Place to Buy!
April 20, 2018

I would like to say thank you to Mr. James and Mr. Skip from Gokeyless. My wife and I recently moved into a new home that had TERRIBLE locks installed on the doors. The handles would litterally fall off when trying to access the door! James helped us find new locks that matched our needs and Skip made the order process a breeze! We just received the majority of our order within 2 days (1 item was special order from the manufacturer). Great service, excellent speed. We will be ordering from here again for the rest of our doors!

Date of experience: April 20, 2018
Illinois
1 review
0 helpful votes
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I ordered an electronic lock and received the order confirmation on line. However, after about 20 minutes I did not get an e-mail confirmation. I sent an e-mail message and soon got a call. We discovered that I had made an error in my e-mail address. All is good the item was already shipped

Date of experience: February 18, 2016
Canada
1 review
2 helpful votes
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Terrible customer service
September 26, 2019

This company will sell you antique software that is exceptionally user-unfriendly, and then provide no tech support, they will not answer their phone, and so you will be left wondering why you have a $2000 lock on your door that you can't use

Date of experience: September 26, 2019
Pennsylvania
2 reviews
0 helpful votes
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I searched everywhere for a lock that was sold out in other places, and finally found it here. I should have looked here first-- I ordered 2 other locks for my house a a few months ago. Kenneth (via the chat function) helped me with a few questions that I had about the order process as well as the item- he was great to work with & really seemed to know his stuff. One thing I really like is that I can pay a little (around $13) to get the lock that I just bought rekeyed to use the same key as my previously purchased locks. I love not having 3 different keys-- I just have one. I ended up buying a really nice Schlage handle and lock for my front door- I'm excited because I can lock it via Alexa-- and it will make the kids happy because they'll be able to let themselves in and out with no fear of being locked out. The worst part-- waiting for it to arrive!

Date of experience: September 12, 2019
New Mexico
1 review
0 helpful votes
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Thanks to Matt, he was patient and helpful walking me through each step to become familiar with the software to our locks. As I described myself as technically challenged, Matt made me feel like a pro. He was very knowledgeable and gave the exact instruction over the phone. Great customer service!

Date of experience: November 19, 2015
Washington
1 review
0 helpful votes
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Tyler called us at the appointed time to assist me in learning how to print a list & make changes on who has Key cards. Then he assisted me in printing out a list of the days when issues happened at our club. Tyler also activated some more cards for us. He was AWESOME! Very polite and respectful to me as I'm not computer savvy. He's a pleasure to work with and has a very nice voice. Sincerely Vickie McGee

Date of experience: September 18, 2015
Ohio
1 review
0 helpful votes
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When I struck out locally to work with a locksmith on a narrow door lock I contacted GoKeyless. Patrick was very helpful and came up with a solution that fit our door. In addition, it was more than $1,000 less than the local bid.
I found a local locksmith to install the system and it works great. I also had some parts that were not needed and I returned them to GoKeyless for a refund.
The service was professional, thorough, and knowledgeable. They came up with a solution that worked.

Date of experience: August 27, 2018
Illinois
1 review
0 helpful votes
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I got excellent guidance and suggestions for a lock and accessories from Mike in sales
And then I was taken care of by Yvonne in shipping when I needed to speed up delivery of the package. Most shipping folks get their nose out of joint if you ask them to change. Yvonne was just the opposite and facilitated my request with a smile. I will buy again from this company because of these great employees and will recommend it to friends.
DPB

Date of experience: August 3, 2015
Massachusetts
1 review
0 helpful votes
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I had trouble with a lock purchased from Gokeyless. They didn't make or design it. Not their fault. They agreed to refund to me with no qualms. They have an amazing array of locks to choose from and back up their word with integrity. I won't hesitate to buy from them in the future, and encourage everyone to do business with them.

Date of experience: February 24, 2015
Nebraska
1 review
1 helpful vote
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Great tech support
October 2, 2015

Calvary Baptist Church - I want to rave about Tyler. Tyler walked me through the setup and use of the DL Windows software for our new Trilogy DL keyless lock. He was very professional and knew the software very well. I am a programmer by trade and had many questions about how some of the abstract functions work. He was very patient and answered my questions fully.

Date of experience: October 2, 2015
Pennsylvania
1 review
0 helpful votes
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I would highly recommend this company from there great website to the customer service. Fast shipping, quick to response to emails and there customer rep Jason was very helpful with all of my questions. The lock works perfect and looks very clean and professional.

William the AV guy

Date of experience: November 7, 2013
Louisiana
1 review
0 helpful votes
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I'm very pleased with the service and product knowledge from Geoff with Gokeyless. The service I received was quick and at an affordable price, considering my unique circumstances. Trying to find a marine salt air grade keyless entry product is very difficult but Geoff and GoKeyless thank you.

Date of experience: April 22, 2022
Virginia
1 review
0 helpful votes
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My company uses a specialty Kaba lock in our application. Our local place was going up just about every order on pricing. With the rising cost of everything this time and day, I started my search. I ran across Gokeyless.com and made a few phone calls. After speaking with the knowledgeable staff I felt assured I was dealing with the right business. The pricing was where I thought it should be and showed me the price gouging going on in my own backyard. We have had only one warranty issue and it was handled flawlessly. Great pricing and customer service. Gokeyless.com has my business and it should have yours.

Date of experience: May 8, 2013
North Carolina
1 review
0 helpful votes
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I was in the market for some trigger locks for my guns to act and a second measure of security as I already keep them in a gun safe. However I occasionally will leave the safe unlocked. My children are grown and know to respect firearms so that is not a major concern. I wanted a trigger lock that employed a combination to open it as opposed to a key. I didn't want to keep up with that many keys so I took to Google and found gokeyless.com. I read about their locks and then continued to search other manufacturers. After checking out about everyone out there, I came back to gokeyless.com and placed my order. The process was very simple and their website was informative and well designed and their prices were equal to or less than everyone else. I received my order promptly and the locks turned out to be exactly what I had in mind. I will definitely be doing business with gokeyless.com again in the near future.

Date of experience: January 27, 2014
Ohio
1 review
0 helpful votes
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Literally having nothing good to say about this company. You could go to lowes and get the same locks for cheaper without terrible service. Customer service manager even blew me off and was a complete $#*!****! F**** this place! Complete joke of a company and they will delete all the reviews. Good luck purchasing from them if you do! I'm also reporting them to bbb!

Date of experience: June 14, 2016
Maryland
2 reviews
0 helpful votes
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L ordered two locks, one of which was not the correct one. GoKeyLess replaced it with an appropriate lock and I returned the other. They worked with me to set everything up and with the installation. Very good support!

Date of experience: February 1, 2017
Ohio
1 review
5 helpful votes
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Poor customer service
August 29, 2016

I had to deal with a fellow named Trevor at this company and I have never been talked to in a such a poor manor from a so called manager. I just wanted tech advice. Go to lowes to buy these locks. Good f****** grief

Date of experience: August 29, 2016
California
2 reviews
0 helpful votes
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Very responsive
February 2, 2024

The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!

Date of experience: February 1, 2024
Utah
1 review
1 helpful vote
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For decades, our HOA has had trouble monitoring and securing our clubhouse. Within a couple of conversations with the sales team, we found our PERFECT solution.
THANKS GoKeyless, for your wonderful product, sales and technical support team.
CSG Utah

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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In setting quote for project chris took the extra mile by testing the existing cards and the new corporate cards to see that they would work on the access system. This helped me immensely un procurring the job. Thanks gor the added help.
Wayne

Date of experience: May 5, 2014

Overview

GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.

service
72
value
67
shipping
56
returns
30
quality
62