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Goggles4u has a rating of 1.9 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goggles4u most frequently mention customer service, tracking number, and new pair problems. Goggles4u ranks 160th among Eyeglasses sites.
This company responds to reviews on average within 3 days
No positive highlights yet
The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.
I have purchased six pairs of glasses from this company and can only wear one pair as the rest of them are sub standard and not fit for purpose. When ever I have complained they have ended up sending me a replacement pair which turn out to be useless. The quality of the lenses is very questionable. I have recently asked for a refund for the last pair I purchased but they are now ignoring my emails and don't want to know! I am completely done with this company and won't every use them again.
I love there glasses but I ordered them on Wednesday and it said 10-12 days but then I get an email on Friday night saying now it's 10-12 days I swear there glasses are amazing but shipping messed up.
Tip for consumers:
These glasses are great and cheap but they take a long time so buy in advance
Products used:
Glasses
I have bought many pairs of glasses from Goggles4u and was very satisfied till recently. All aspects of their service including shipping was very good. Although the glasses ordered are still reasonably priced and quality is good, but their shipping service has gone down considerably. Expect at least a month for glasses to be delivered which is twice long than what it used to take.
I submitted a review stating that Goggles4you were very uncommunicative and difficult to get hold of and when I did get a reply they offered me a partial replacement instead of full refund. Since then(and possibly since my last review) they have agreed to refund in full. Therefore I have changed my rating for them.
Hello Mario,
We highly regret to know about your bad experience. The case has been forwarded to the customer support manager who will reach you soon to address the issue and will resolve it in the best of your interest.
Regards,
-Goggles4u
AVERAGE
Nothing exciting.
Had to contact customer service through their online live chat. That went well.
Prices are reasonable.
Quality of glasses was not what I expect for this price range. The lenses do not fit correctly in the frames and they can easily pop out without much effort. Lenses are so loose in the frames that they make a plastic-y squeek noise when I put them on. Looks like the lenses are rounded and the frames are flat. Weird. If they were not tinted for sunglasses, I would have returned them. But the tinting helps hide the poor quality appearance.
In general, they did not meet my expectations.
--> Inexpensive
--> Helpful customer service
--> Poor Quality
Tip for consumers:
Check out the many other sites available for online glasses before you buy.
Shop around.
Gain trust and grow your business with customer reviews.
Hello Ashley,
We appreciate you taking the time to share your valuable feedback. We are trying our best to get the orders delivered within the specified time despite facing delays from postal services. The email you are referring to must be the automated shipping reminder. Please get in touch with our customer support and we will be able to provide you an exact update on your order.
Regards,
-Goggles4u