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GoFundMe has a rating of 2.15 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 23rd among Crowd Funding sites.
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I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.
Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.
Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.
In 2018-2019 my mother had passed in Michigan.
When I tried to raise the money for her funeral through the go fund me page. The end result was I lost out on trying to bury my mother. Now all states. State that if you do not claim the deceased in time the people let the bodies up and cremate them together in a big pile of ash and that's it. By the way her name was Monica Renee McClanahan.
Tip for consumers:
To know that there are good people who have bad things happen to them because they do the right thing.
And still get nothing back in return but bad sh**.
Further more... They take a huge chunk of the proceeds. For what is my question.
Products used:
None
Every time I tried to log into my account it says do not accept any more Facebook logins excuse me why should I have to change my password every time it's not a Facebook login I ran out of passwords this is ridiculous Plus on top of that I never get anything this is the poorest experience I've ever had I desperately needed help and no one was willing to help I needed this to save my life and it's too late
We set up a GoFundMe for a friend in distress and raised over $6000. Go fund me didn't allow for the funds to be transferred to my friend. They have no customer service phone number, no agents on chat and no responsive email address. I submitted numerous tickets and this issue never got resolved. Beware.
Never trust them you won't get your money back I try to login not working their customer support not helping until the law firm help me get back all my money
This company has revealed their true colors by the way it has handled the donations for the truckers freedom convoy. First these weasels try to redistribute the money that wasn't claimed for a refund and then after threats of fraud decide to just refund the funds to their respective donors. 10 million dollars in funds not being refunded. Why, because they are puppets to the deep state masters. No balls!
Tip for consumers:
Don't use this site.
Products used:
If they don't agree with your fund raising you get cancelled
Unfortunately there are people who use and abuse the site for greed and selfishness not willing to work while others truly are in need of it. When someone uses it more than once, I'd be very suspicious. Know who you're funding and research them as narcissists are alive and "not well".
I had problems withdrawing my donations from GoFundMe after several weeks of waiting i was able to withdraw my funds with the help of Reguls.info they helped me out you can contact them for positive feedback if you are having problems they are fast and reliable
Tip for consumers:
I’m will never use GoFundMe again
These people are liars and thieves! To just shut down a huge platform ( Freedom Convoy 2022) and tell donors that they have a couple of weeks to request a refund or THEY will decide where that money will be donated?!? That's criminal! Hard working Canadians donated to something THEY chose. It's not GFM's right to now reallocate a single dime.
That money should automatically be refunded without anyone having to lift a finger.
Tip for consumers:
Do not use this platform.
Products used:
Donations
This is an excellent service to raise funds for people in need. When we decided to close the campaign, we were able to refund the money since it was not to be used for the main purpose. And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind. Thank you! Will be using again in the future when help is needed.
GoFundMe decided that the Freedom Convoy in Canada was violent and a threat. GoFundMe stated that they would withhold over $10 million Canadian dollars raised in donations to the Freedom Convoy. This is fraud and theft! Later, GoFundMe stated they would return the donations to the donors. This is not acceptable behavior for a business and GoFundMe is no longer trustworthy, especially as they allowed funding for groups that were violent and burned cars and buildings, overturned police vehicles, rioted, looted, beat people, etc.
Tip for consumers:
Don't use GoFundMe, use GiveSendGo instead
Products used:
Donated to the Freedom Convoy fundraising campaign founded by Tamara Lich
I had a question about how to set up withdrawal from the campaign and it was answered promptly. Resolution was very efficient.
Quick and easy. Got my problem fixed within 2 hours of inquiry. Their FAQs are very good ones too. Not stupid questions that anyone with common sense could figure out. My question was there and I got help and they took it even a step further. Very rare to find human help this quick and prompt and helpful. Thank you for such an intuitive website and for using real people to resolve issues.
They'll make the exception to their own rules and guidelines for fascists that need restitution money. Hypocrisy is not a good look. FAFO.
This team quickly responded to an error I made. I asked for a refund; that it was urgent and within minutes I got a response and more importantly the resolution I needed. I now know that "GoFundMe" has a legitimate team who is reachable 24/7 and will help if any issues arise. I highly recommend dealing with them It was a pleasure.
The peaceful trucker blockade in Ottawa Canada is being portrayed as something else. GoFundMe has seized the 10 million dollars raised for the truckers to protest vaccine mandates. The following is from Becker News
"Neither the Ottawa Police nor GoFundMe provided any credible information tying 'violent' or 'unlawful' protesters to Freedom Convoy 2022 protesters. Seizing the funds would thereby constitute a fraudulent act.
GoFundMe has a track record of supporting Black Lives Matter, whose organizing spurred violent rioting in cities across the world. In the U.S. alone, Black Lives Matter-fueled riots did an estimated $2 billion in damages, and led to dozens of deaths."
Gofundme offers the opportunity to assist when you find yourself of with situations of hardship. The economic support can be a great assistance during periods that can add to the stress of dealing with times of illness, dealing with suffering and dealing with the possibility of economic catastrophe. Use it. Can only help.
They say that they'll get back to you within 20 to 30 minutes but it takes at least an hour. This is important if you're raising money and need help quick.
After my email, I was responded to promptly. And promptly again next time. The text of the letter was mail was very polite yet to the point. I've been happy with GoFundMe for the whole time. Do you guys have any jobs? For someone that has cancer in their arm "had cancer" in their arm it's the go fund me or save me from having my family and I live on the streets, excellent job, now I need one. Email me back if possible thank you karl zartler
When I reached out for help setting up my campaign, I received very responsive and personalized attention until everything was working.
We looked at putting our campaign on a different platform but were really frustrated by the lack of any mechanism to solve problems or ask questions. This being our first time at this sort of funding strategy, we found the GoFundMe site for customer service to be straightforward and fast.
They have allowed Political threats to influence their decision to deny access to funds donated to the Convoy effort in good faith. This is criminal in nature and is unethical at best. This is exactly what the protest is about in part as well as the removal of all unconstitutional. Antares and to end HATE SPEECH BY THE PM with his attempts to divide the country. You should be ashamed!
I've managed or benefited from three campaigns now on GFM and I can say with 100% confidence, that I am satisfied with their service. I was involved in a horrible moped accident a month ago and shattered my pelvis. My friend created a gofundme campaign and we have raised almost $6000 dollars so far which will help immensely with loss of wages and medical expenses during my recovery.
My question was answered promptly and the information given helped me to run my campaign much more efficiently.
GoFundMe didn't cancel Black Lives Matter fundraisers when it was clear the associated riots had become violent yet unlawfully cancelled the fundraiser for the peaceful trucker convoy in Canada even attempting to redirect the finds to only GoFundMe approved charities (until the overwhelming backlash caused them to reverse course and issue refunds to everyone). They are biased and cannot be trusted. Use GiveSendGo instead
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GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
We appreciate you sharing your feedback here, Trisha, and agree a quick response is so important! As we work 24/7 to serve thousands of customers a day, our goal is to reply within 30 minutes each time, as noted on our contact form. During times of increased volume, it may take us a bit longer to respond, but you have our word that we will always do our absolute best to reply as quickly as possible! Thanks so much for your understanding, and patience in hearing back from us the last time around - we'll be there for you if you need anything else from here.