From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Have ordered twice from global rise & highly recommend! Everything was as expected both times!
Flowers were a big surprise and the colors were vibrant; however, the flowers looked like they were all ready dying. Some had tight blooms, but others were fully opened and the stems and stamen and pistil were droopy and fallen off. This is the first time in years to have this problem. Disappointed.
Dear Julie,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
The flowers were well packaged and lovely but the hydrangea flowers were wilted and died the next day. Without them, the remaining arrangement looked sparse.
Dear Stephanie,
We are very sorry that your order of arrangements didn't meet your expectations and we wish you had contacted us as soon as you received your order on June 24 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
So happy I found the flowers I was looking for at an affordable price! I think the website could be a little more easily navigable, but overall a very good experience!
Dear Leslie. Thank you for your feedback and the 4-star review! We're glad you found the flowers you were looking for. We appreciate your suggestion about the website navigation and will take it into consideration to improve our services. Thank you for choosing Global Rose, we look forward to serving you again!
I ordered these to be delivered on Monday July 1st for my July 3rd event. The order came on June 28th. We were unable to use the rose petals. They were brown and moldy by day 2. The roses were fine.
Dear Stephanie. We apologize for any inconvenience caused. However, per our commitment time frame, orders can be delivered within +/- 1 day of the requested date. Please refer to our Global Rose Policy here: https://globalrose.com/FAQS.html. We are pleased to confirm that your order was delivered on time, since the delivery date was Jun 29th and you received them on Jun 28th under our commitment time frame.
As per the quality of the petals. We kindly remind you that your satisfaction is our priority. Please send us pictures where all the damaged petals can be seen at claims@globalrose.com and we will be happy to help!
So easy to use this service! Nice website, lots of shipping options and notifications. Great products!
Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at support@globalrose.com Our team is at your service!
All 40 roses were amazing. Very glad you could buy any number rather than buy the dozen. Thank you
Dear Gerry. We're happy that you loved the roses. Flexibility is important to us, and we're glad it worked for you. We appreciate your support and look forward to serving you again!
Overall, I'm very pleased with the entire process. Before ordering, I was able to get quick and efficient responses from Lina at GR. She went above and beyond to order one specific flower that they were out of, getting it from another dealer they work with. Everything arrived on time and except for one plant, they were all in perfect condition.
Thank you for the 5-star review! We're glad our team was helpful and met your expectations. Your satisfaction is important to us, and we appreciate your feedback!
These were for a proposal on the beach and all the tips on your website and ordering them 48 hours before made them absolutely magical the day of the proposal. 100 roses
Thank you for the 5-star review, Lisa! We're happy our tips and timely delivery helped make your beach proposal magical. Congratulations on your special moment, and we're honored to have been a part of it!
Seems to be easy and good prices. I'm looking forward with great anticipation for the end product to be delivered on time and with quality roses!
Thank you for your positive feedback and 5-star review! We work hard to meet our customers' expectations and hope your roses meet our high-quality standards. If you have any questions or need further assistance, please don't hesitate to contact us. Thank you for choosing GR.
Items were shipped many days in advance and arrived in damaged box. Did not meet expectations as flowers were not in natural state but dyed to resemble what should have been a naturally occurring color.
Dear Stephanie,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on June 28 so we could send you a replacement and so we could open an investigation with FedEx about the damaged box. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
The best experience I've had purchasing flowers from any website.
Thank you for the review, Sydney! We're delighted to hear you had the best experience with us. Your satisfaction is our top priority. If you need anything, feel free to reach out.
The ordering process was simple and easy. It was great to know exactly when the flowers were going to arrive. They looked just like the pictures on the website.
Thank you for your kind review and for choosing GR! It's great that you found the ordering process simple and the flowers met your expectations. Your satisfaction is our goal.
It is always recommended to ordered 2-3days ahead of your event. The bridal shower I hosted, the flowers were beautiful, arrived on time, and in tact. I will definitely be ordering from this company again.
Thank you for your lovely review! We're glad the flowers were beautiful and timely for your bridal shower. Your recommendation means a lot to us. We look forward to serving you again!
Flowers were easy to order and they were packaged well. The flowers were really pretty.
Thank you for sharing your positive review! We're happy you found the ordering process easy and the flowers beautiful. Your satisfaction is our priority!
I have tried this service before with great delivery and good quality flowers, however, this time, at the third day, the flowers are turning yellow.
I followed the instructions given, but there's nothing that can be done at this point.
Dear Jennifer,
We are very sorry that your flowers did not last as you expected and we are happy to make this up to you! Please send us a message at claims@globalrose.com including details of what variety the flowers out of the 3 you recieved is not perking up and including pictures of the damaged product as well and we will get back to you with options to fix this issue in the best possible way.
Awesome delivery and flowers were beautiful. No issues whatsoever
Thank you for the 5-star review! We're delighted that your flowers arrived beautifully and the delivery was smooth. We appreciate your support!
My only feedback for these flowers is that they spent multiple days in transit without any water in the box, so they did arrive wilted and brown on the outside. A way to keep them hydrated via sponge or bag etc. in the box would make sense. Once I removed all the outside layers of petals they look better but hoping they hold up for our event! Also the color/shade is more of a very light peach, rather than the vibrant cool-toned pink on the pictures when we ordered, so it doesn't match our color scheme. Overall satisfied with our order though, and they arrived on time.
Dear Katie,
Thank you for reaching out.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated, please provide pictures and we will be glad to discuss further.
Since flowers are products of Mother Nature, please keep in mind that colors may have a slight difference from what you see on the screen to what you receive. Monitors display colors differently and everyone can see these colors differently. The color intensity of a flower depends on factors such as sun intensity, rain, soil nutrients, etc. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor.
Best regards
Claims department
These arrived in absolutely perfect condition the day before my daughter's wedding. Highly recommend.
Thank you for the 5-star review and recommendation! We're happy the rose petals arrived perfect for your daughter's wedding. Thank you for trusting GR for such a special moment. Best wishes!
Very easy to navigate and happy with the purchase. Beautiful flowers! I will definitely order again
Thank you, Aaron! We're glad to have met your expectayions. We appreciate your support and look forward to serving you soon!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the 5-star review and for being a loyal customer! We're happy to meet your expectations every time. Your recommendation means a lot to us and we appreciate your support!