On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Website and ordering was upfront and easy to navigate. I received shipping information a few days prior and timely updates.
I don't believe I received the mini hydrangea flowers. They are big and standard as I've seen them. In addition, several were bruised with brown spots on them. The box also arrived in a poor condition. Not sure this is a Global Rose problem or a FedEx problem. I expressed my thoughts to the FedEx driver and his response was that, many of the flower packages are packaged similarly... This was my first order and after reading a few negative feedbacks online, I really hoped I would not be unhappy as other customers did. My daughter's Bridal Shower is this coming Saturday. I don't have time to replace my purchase.
Dear Lucy,
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience with your order.
In situations like this, we kindly ask that customers contact us directly at claims@globalrose.com as soon as any issues are noticed. This allows our team the opportunity to properly investigate the matter, assess any damage, and take appropriate steps to resolve the issue promptly.
We understand how important your daughter's Bridal Shower is, and we regret that we weren't able to address this sooner. Please know your concerns have been noted, and we genuinely hope to have the opportunity to serve you better in the future.
Warm regards,
Customer Support
Global Rose
Had a great first time experience. Will definitely use again and highly recommend.
Thank you so much. We hope the beauty of the flowers brings joy when you receive them!
From start to finish everything was great. Shipping was on time and flowers are beautiful! Easy to sort and care instructions were clear.
Thank you for sharing. Your satisfaction is our priority, and we're glad the flowers met your expectations!
I ordered 50 roses and when they arrived half of them were smashed on the ends due to not being properly packaged. I was trying out your roses for my wedding and this was the test run. I don't feel confident purchasing your roses for my wedding if they may end up being crushed when they arrive. This is really too bad because the ones that did not get smashed are absolutely beautiful but I can't take that chance on such a special day
Dear Carol,
Thank you for sharing your feedback, and we're truly sorry to hear about the condition in which your roses arrived.
We wish we had been contacted at claims@globalrose.com upon delivery so we could have investigated the issue and worked to make things right. Our team is always ready to address any concerns as long as we're notified within 24 hours of receipt.
We understand how important it is to trust your floral vendor—especially for such a meaningful occasion like your wedding—and we deeply regret that your first experience with us did not meet your expectations. The quality of our packaging and product is something we take seriously, and your feedback helps us improve.
Please don't hesitate to reach out if you have any further questions or would consider giving us another opportunity in the future.
Warm regards,
Customer Service Team
Global Rose
claims@globalrose.com (https://claims@globalrose.com)
Follow us on Instagram:@globalrose (https://www.globalrose.com/globalrose/)
Beautiful and timely. Slightly dead but the livened up a bit after arranging them in water.
We're glad the flowers perked up after hydration. They travel in refrigerated trucks and may look tired at first, but rehydration brings them back to life. Thank you for your feedback!
The roses were in horrible condition and moldy and wilted. They were not stored properly. So sad as they were a gift from a friend.
Dear Colleen,
We're truly sorry to hear that the roses arrived in poor condition. That's not the standard we strive to uphold, especially when flowers are sent as a gift.
In situations like this, it's very important that we're contacted as soon as the order is received so our team can investigate promptly. For any quality concerns, we kindly ask that customers reach out to us at claims@globalrose.com with photos and order details so we can address the issue right away.
We appreciate you bringing this to our attention and hope to have the opportunity to make it right.
Warm regards,
Customer Service Team
Global Rose
The roses are beautiful. I thought I would receive 3 dozen with each dozen a different color based on the photo. The filler was minimal - 2 stalks each of baby's breath & salal in each bouquet. Also online info didn't make clear that if I couldn't sign for the roses on Friday they wouldn't be delivered until Monday. Had I known this I would have ordered on Monday to be sure any delivery snafus could be resolved. Only 3 roses we're lost due to delivery issue. They were dry but still alive. I cut the stems and they've recovered. FedEx isn't required to call at private gates to gain entrance. I would like to see a signature waiver selection when ordering. I've always loved this company's ability to deliver beautiful healthy floral products. I hope management will consider adding a signature waiver and making clear the issues with Friday deliveries. I will order again.
Dear Sally,
Thank you for reaching out and for sharing your feedback! We truly appreciate it.
We are really sorry that the fillers didn't arrive as expected. While we don't guarantee a specific number of fillers in each arrangement, we completely understand that just two stems of Gypsophila isn't quite what's shown on our website. I've escalated this to our higher-tier team so they can review the images and ensure they accurately represent what's being sent out.
As per the signature release, you always have the option to request a signature release so FedEx leaves the package on your porch without requiring a signature. Just send us an email with your order # and authorization for a signature release.
It was a good simple website. It was good on engaging with the orders
We strive to keep things smooth for you, and your feedback helps us grow. Looking forward to helping you arrange more beautiful blooms again!
I ordered 50 Roses on Tuesday evening, and they were able to be delivered that Friday. They look absolutely beautiful.
We love that your 50 roses arrived as expected. We work hard to exceed your expectations and appreciate your kind review!
Very easy to order, I always had a good experience in the past.
It warms our hearts to know you've consistently had good experiences with us. We can't wait to send more beautiful roses your way!
Arrived on time roses are in great shape will order again! Have used global roses before and had good experience there also!
We ordered o many flowers and so many deliveries for our big event on Arbor Day and each flower was received on time looking beautiful! Thank you so much for making this process so easy!
We're glad our blooms met your expectations. It's our goal to make the process easy for you and provide beautiful flowers. Looking forward to serving you in the future!
Roses were very nice and thornless. Delivery schedule coordination is what drove rating down. Fortunately the FedEx driver was very helpful and accommodating.
We're glad the roses met your expectations! We apologize for the delivery issue and appreciate your patience. We're happy to hear the FedEx driver was able to assist. Your feedback is important to us, and we appreciate your feedback. Whenever you need help, don't hesitate to reach out using our LIVE CHAT or via email at support@globalrose.com
I ordered 50 roses & received 42…1 wad too wilted to use. Delivered on time & in great condition.
Dear Richard,
Thank you for your feedback and for bringing this to our attention. We're glad to hear that your order was delivered on time and in great condition, though we're sorry to learn that the quantity of roses was short. In cases like this, it would have been helpful to be contacted directly so we could promptly investigate the issue and ensure it's resolved.
Thank you for your understanding, and we appreciate your business.
Sincerely,
Claims department
The roses were beautiful once they opened up. However, the order was supposed to include a vase but it did not.
Dear Kimberly,
Thank you for your feedback, and we are very sorry that you expected a vase. However, after checking, we found that you didn't select the option of a vase. You can verify this information by going to your order confirmation email, and below the product, you will see "vase: none." That means that you did not select a vase.
We hope this clarifies.
Very great very amazing I really enjoyed this experience!
We're happy to know you had an amazing experience with us and enjoyed the flowers. It's our pleasure to provide you with top-quality blooms. If you need anything else, just let us know.
First time I made a purchase.
I will certainly be buying more!
Thank you for choosing Global Rose! We look forward to delivering more beautiful blooms your way again.
The website is so user friendly and easy to use. We had so much fun picking out the flowers.
Thank you for trusting Global Rose with your wedding flowers. It's our pleasure to provide you with beautiful flowers and we hope you have a lovely wedding!
Site is easy to use and appreciate the discount code!
I use Global Rose for events we do at my company. We host three fundraising dinners a year so we need 15-20 floral centerpieces each time. I got glass bubble vases from Walmart for $3/ea. And we order from Global Rose to have flowers arrive 5 days before our events. We process our florals for 24-30 hours before arranging them into the vases. The flowers look great by the event. I have also ordered flowers to present to artists after their stage performances. The convenience is great and it helps save time and stick to our budget.
We're glad our blooms help make your events shine. Thank you for your trust and for choosing GR.
2 of the rose bunches and 2 of the carnation bunches each had only 24 stems, not 25. I had a total of 12 broken roses (9 of them being all from one bunch), 9 broken carnations, and 1 broken Gerber daisy. I also had several snapdragons that were broke. I have never had this much breakage especially with the one batch of roses. I also had never had an issue not receiving all of my stems.
Dear Heather,
Thank you for sharing your feedback. We're truly sorry to hear about the issues with your flowers. We understand how disappointing it can be to receive a product that doesn't meet expectations. In cases like this, it would have been useful to have been contacted directly via email at claims@globalrose.com, as we could have investigated the issue right away and worked to resolve it promptly.
Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Claims department
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's our goal to make your experience seamless from start to finish. We appreciate your support and look forward to serving you again!