Payeezy

We tried Global Gateway e4 (recently renamed http://www.payeezy.com/) after having a lousy experience with www.authorize.net. We have been using them for about 2 months now. So far customer service and ease of integration of their software has been a breeze. We went through Bank of America to sign up with them. Here is a contact at BofA who was very helpful to us. Please reference PhotoCrazy, Inc. and we may get a referral fee. Adam Catrambone | AVP, Merchant Specialist PHONE: *******626 | FAX: *******384 *******@bankofamericamerchant.com

Their security protocols are very frustrating and take an excessive amount of time. As with most financial institutions you have to update your password every so often. No problem, but here's what Payeezy does. First you get a bogus email claiming that someone had change your login information and to contact them right away. So you get to the site, and of course your password doesn't work. So you click the "reset password" button, expecting an email. But THAT doesn't work either. All of this means you have to call them, and wait, on the phone, to talk to a person. Everytime I want to process a transaction it takes between 20 minutes to a half an hour. In that case why don't they take the info over the phone and process the transaction! Their website is useless. We have come very far in updating security protocols. Two Factor Authorization, Third Party Authorising Apps, email verifications, etc. All of which only take a few moments. The two things that are the most irritating are the untrue email, and the time wasted to verify over the phone. Not surprised at the poor reviews. Going to look for a new payment processor.