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GiftTree has a rating of 4.3 stars from 1,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 1st among Gift Baskets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 26 days
17,563 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.
I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Poor service, I found one gift was not delivered on time and asked for help right away, but you asked me to contact UPS for this gift. This is incredible as I booked the gift from you and you should contact UPS for tracking. I wrote many emails expressing my concerns, but end up the gift was not found and missed the Christmas Holiday. You conducted the survey too late, it's about one week late after my request delivery date. The missed gift was for my important customer!
I may not choose gift tree anymore.
Product never shipped on time. Was supposed to be a going away present for a long time employee. Was left hanging with no present at the last moment. Very disappointed.
CS rep was helpful but unfortunately not able to solve the issue other than to issue a refund.
Good reviews online.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything you want to add down to a delivery date is costly. In the end my bereavement gift was late. I guess if I'd paid extra it would've arrived on time. They gave me a delivery date and didnt keep it
Tip for consumers:
Try another company
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Totally disappointed as it was 4 days late and all ice was melted and product was not good. Total waste of money, disappointment as this was a gift to family.
Ratings were the highest.
Wanted best for my family member.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered basket for Mother's Day since I couldn't be there with my mom. Paid extra for expedited shipping so it would arrive before Mother's Day. Basket was delivered two days late. Called company and they said there was nothing they could do. Wouldn't even refund my extra shipping fee. Will not use Gift Tree again.
Very unsatisfied. Basket was late after paying extra shipping fee. They said they couldn’t do anything about it.
We are terribly sorry for the upsetting experience over Mother's Day. We are still encountering some rare delays with COVID-19 causing strains with the shippers in various areas. It pains us to know this impacted your delivery. I've sent you an email regarding these concerns.
We appreciate you shopping with us and do hope the gift brought some sunshine once received!
Best Regards,
Sara M.
BUYER BEWARE: Received catalog. Called to order gift baskets and the prices they quoted on phone were NOT the price in catalog. They increased price by approximately 20 dollars per basket. If I were in a store and there was a price on an item...they could not charge me more at the cash register. This is just wrong. They said in the back of the catalog it says prices are subject to change. I looked. In the smallest print possible at the very bottom of catalog it says that. No one would see it if they weren't told where to look. This is WRONG. I won't buy from them again because I cannot trust their catalog is a true reflection of their prices.
Products used:
gift basket
We understand your concern and apologize for any confusion. Our catalogs are prepared months in advance, and unforeseen cost increases in gourmet goods may necessitate price adjustments. We acknowledge the importance of transparency and will explore ways to enhance visibility on potential price changes in future catalogs. We value your feedback and regret any inconvenience caused. If there's anything specific we can do to address your concerns, please reach out, and we'll do our best to assist.
Strike two on the second attempt! Package was not packed on ice and did not do anything differently to assure package didn't melt. Customer service said she would overnight. The cheese was like soup, the olives were hot and all of the meat was hot. Looking to be refunded. My client was dissatisfied for the second time. Very disappointed. I am a real estate agent and use your service to gift my clients. This client has asked me/you not to attempt to deliver this again. Im pretty sure their grossed out.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered this for my brother and his family last Christmas together. He has cancer and dr says he has weeks left, so ordered his favorites. Order with 6 day later delivery and they accepted. Well, gift tree decided to change the order without letting me know. Decided they ran out of the ordered champagne- Veuve Clicot and sent rot gut instead. No sure what else they changed. Even shipment and delivery emails said they sent what I ordered. Found out from my brother. No notification or offer to discuss from gift tree. Finally confirmed from ups notification by clicking on picture of what was delivered and that took me to a page that said that changed order. I can't begin to say how disappointed, embarrassed and mad I am.
Not sure where this goes, but this will live in infamy for me
Stupid, I guess
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Was told my item I chose had to be replaced due to covid. The replacement was so disappointing. Nothing at all like the display and it don't seem like Gift Tree care. I think it could have been a lot better than what was received.
Gift Tree didn't seem to really care.
Had a better experience in the past with Gift Tree.
Presentation
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Never again! The a to z selection we made for $199 was a horrible choice. Many items were missing and the VERY few that were substituted, were horrible substitutions. Your chat rep Christine C. Told me she could refund half of the item. That is absurd! This was a wedding gift for our COO and we are extremely disappointed! You left out an entire Godica biscuits collection, Marcona Almonds, Black Pepper Gouda and the Charcuterie Trio! You substituted a tiny bag of crackers for all of those!
horrible! leaving out so many items and substituting them with nothing is a complete rip off. she offered a $100 refund. I could have bought everything in the box for less than $50! I will be disputing the charges with my bank, we are not paying for such a disappointing gift. The rep said items are subject to substitutions of equal value...there were NO substitutions at all. TOTAL RIP OFF!
Hi Deziray,
First and foremost, I am truly sorry for the substitutions that had to occur. Like other retailers, we feel the impacts of supply chain constraints, and it was never our intention for these changes to come as a surprise. We did refund more than half of the order cost as there is nothing more important to us than the customer experience.
I've reviewed the order and images that were sent to us and we did make the following substitutions:
Godiva Biscuits x20 replaced with Godiva Black Label Truffles x24
Marcona Almonds replaced with Feridies 5 O'clock Crunch Honey Cheddar
Charcuterie Trio replaced with Finocchio Uncured Italian Salami
Wyngaard Affine Black Pepper Gouda replaced with Carr Valley Apple Smoked Cheddar
Not substituted:
White Marble and Wood Round Snack Board - Personalized
Stainless Steel Cheese Knife
Greek Olive Mix
2s Company Original Wafer Crackers
Sartori Reserve Merlot BellaVitano Wedge
Again, your experience is what we hold as our highest priority and I've sent an additional receipt to you reflecting your requested reimbursement. We will never take advantage of a customer by holding items and not replacing them with equal or higher value. We wish you a beautiful day.
Best Regards,
Sara M.
I ordered the $199.00 Charcuterie and received a pale imitation of it---a little basket with a small amount of items. I have received full credit for a purchase in the future but the gift I was going to give to my wife on Christmas will not be there.
The person I dealt with was polite and helped me out but the fault lies not with this person but those who shipped the wrong product in the first place.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered a fruit basket for a deceased friend's family. Your website popped up and now I have been charged over $119!
I will not pay this!
I did not choose your company!
I only wanted to send a fruit basket from the Tribute Store!
I DID NOT CHOOSE This!
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Order was placed 11/30 and requested to be delivered on 12/16 and the order was not delivered as requested. I made three inquiries to ensure proper delivery and unfortunately Gift Tree dropped the ball even though they were given ample amount of time to ensure delivery. I am very disappointed with how this order was handled.
Customer Service couldn’t do much. They are not in charge of having orders ship on time from what I gathered. I made three inquires to customer service and still my order was not delivered to the recipient with the delivery date requested at time of placing my gift order over 2 weeks ago.
Because I ordered in the past a few times and had a good experience with Gift Tree up until now.
Hello Elizabeth,
Thank you for shopping with GiftTree. Im so sorry that you felt let down by the delivery of your gift. I have reviewed your order and found that the scheduled delivery date when the order the order was placed was 12/19/22, and there was a deliver attempt made on 12/19 but the receiver wasn't available. UPS then attempted re-delivery the following day and was able to successfully delivery the package. Because the gift contained alcohol, an adult signature is required to be able to deliver the gift.
Despite this matter I hope the gift was enjoyed, and that you had a wonderful holiday. Thank you!
Nicol M.
I ordered the Champaign Gold Box for my father in Laws 100th birthday well it never came and when I called I was told sorry our computers had a glitch and it wasn't sent. I was embarrassed my gift didn't get there and I wasn't even informed so I could send something else. They said they are refunding me because I don't need the product anymore since his birthday has come and gone.
Haven’t received my refund yet but the woman who helped me was very apologetic and I truly believe she felt bad for what happened.
I saw a product I liked on the site
I received four delivery confirmation emails for gift baskets ordered. I ordered four gift baskets to send to four different addresses. I received two emails confirming delivery to one address and two emails confirming delivery to another adddress but no email for other two gifts. Now I don't know if two were delivered to two addresses or where the other two are.
Because harry & David's shipping was too expensive but I don't think I'll order from you again. I paid $100. For a basket with about $25 worth of candy in it.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered the sympathy gift basket 3/9/21 and was delivered 3/19/21. It should not have taken 10 days for a gift basket.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
All the fruit was rotten. Both baskets. I want all my money back or I will call BBB. You people were terrible. Should of went with Harry and David
No answers yet. Waiting to hear from them asap.
Gave you people a chance and all the fruit was rotten. What are you going to do about this?
Gave you a chance. Harry and David are much better. Will never order again from you people. Shame on you.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My gift was supposed to arrive on the 29th of January. I paid extra for that assurance. I called Monday morning, the rep couldn't open the tracking for the package. I relayed that I was unhappy and she assured me I would get a call or email from a manager. No correspondence was received. Very poor service.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Awful. The cupcakes arrived stale and 3 days late. My gift didn't make it to the event they were given as a gift for, and I ordered delivered one day before the event in case there was an unforeseen delay.
They refunded the order, but I would not use giftree again unless they offered a discount for the next order, which they did not do.
Great gift packages.
I gifted them for a party I could not attend so the hosts could put them out.
I MADE MY ORDER ON OR BEFORE DECEMBER 17. YOU SENT A CONFIRMATION OF DELIVERY BY DECEMBER 22. YOU NEVER SENT A SHIPPING CONFIRMATION. YOU NEVER REPLIED TO MY EMAIL ASKING WHY I HAD NOT RECEIVED A SHIPPING CONFIRMATION. TODAY AFTER SEVERAL TRIES I GOT INTO YOUR ONLINE SYSTEM TO DISCOVER THAT MY ORDER IS "BEING PREPARED FOR SHIPPING FOR DELIVERY DECEMBER 22" (TODAY). WHEN I CALLED YOUR SERVICE SAID NO ONE COULD TAKE MY CALL. YOU MADE SURE THAT YOU TOOK MY $63.25, THOUGH.
IT WAS ZERO. NO REPLIES THREE TIMES.
GOD ONLY KNOWS. NEVER AGAIN.
This is my first time ordering from this site; I ordered 2 baskets, one to be delivered to San Antonio and one to be delivered to Houston on 12/23. I placed order for San Antonio on 12/16, got notification it shipped 12/19 however in checking tracking UPS reported label made but they never received package from shipper. The Houston basket arrived as promised. The San Antonio basket did not make it by Christmas and, in fact, on 12/25 UPS still reported no package received. I did contact customer service and only after that contact was the basket delivered. I expected more.
I did not receive a response to my email for several days and not until the basket had been delivered late.
Seemed like good value at the time
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company is dishonest. We ordered over 60 gift baskets for my clients, and the representative told us that the shipping would be free. After spending many hours to complete the address forms and picking out gifts for my clients, we were told about additional shipping fee and upscale charge (?) of over $500 right before finalizing the order. When asked for the explanations, they accused of their carriers for the additional shipping charge and never explained what the upscale charge was for. We have worked with Harry & David and Wine Country Gift Baskets for the past 6-7 years and never had experience like this. We just wanted to try different company this time for our clients and picked Gift Tree based on their review. We were very disappointed and wasted so much time! We had to spend more hours searching for another gift basket company and making orders again. I usually don't write reviews, but this time, I had to make sure to let others know so no one else waste their time!
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
What I thought was an amazing gift for my mom turned out into a disaster.
The cookies and chocolates were broken and melted.
The fruit was soggy and flat/dripping in the box. (Orange and pear)
We are truly sorry this happened and have reported the issue to our quality team. We appreciate you connecting with our Customer Experience Team to receive a refund on the damaged goods.
The package i ordered was supposed to be delivered today. UPS for some reason needed a signature...what the hell is up with that. The adults are working and kids are in school. If the signature was really required they should deliver when people will be home. This is food that may spoil.
Though you would act in a way that the food would be delivered on time and not have a chance to spoil!
Hi Kirk,
We apologize that your recipient was not available at the time UPS attempted delivery. Any gift that contains alcohol is federally required to have a signature, so UPS would not be able to leave the package. It is understandable to be frustrated over this and we wanted to assure you that your gift was packed and prepped in a way to keep it fresh for a few days in transit in the event it wasn't able to be delivered the first couple of tries.
When your gift is delivered, if the items received are not to your satisfaction, we encourage you to reach out to us and we can certainly help with that. We have a 100% Satisfaction Guarantee.
Best regards,
Nicol M.
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Hi Sabrina,
First and foremost, we are sorry that your client received their gift after Christmas. We have not and would never instruct a customer to contact UPS, the amount of time that can take to not receive any further information would be counterproductive and I greatly apologize if that is the impression you were given. In reviewing the conversations, we did initially believe the package had encountered a delay, which is more common in the month of December due to the holiday volume. After the tracking showed no additional movements, we opened a trace with UPS on our end and immediately issued a gift card to cover the cost of replacing the gift. The initial gift may still arrive and if that happens, we will not charge for the duplicates! We greatly apologize again that this package was lost in transit.
Best regards,
Sara M.