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GiftTreeReviews 1,897

3.5
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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,152

Instant Feedback

17,503 reviews
Wisconsin
1 review
0 helpful votes
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Get Well Gift
August 5, 2021

The items offered on the website were great. However, trying to get the gift delivered was not a pleasant experience.

Date of experience: August 5, 2021
New York
1 review
0 helpful votes
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Great customer service
August 4, 2021

My gift basket was stuck at UPS for over a week, after reaching to customer service team, they immediately send out a replacement basket without charge. I am surprised on how proactive and fast the team is in addressing my issue.

Date of experience: August 4, 2021
Wisconsin
1 review
0 helpful votes
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Cupcakes
September 2, 2021

Awful. The cupcakes arrived stale and 3 days late. My gift didn't make it to the event they were given as a gift for, and I ordered delivered one day before the event in case there was an unforeseen delay.

Date of experience: August 3, 2021
Texas
1 review
0 helpful votes
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A Gift
August 3, 2021

The gift was suppose to leave 9th for delivery.
Instead it arrived 17 days before my friends Birthday and she was not even home.

Date of experience: August 3, 2021
Germany
1 review
0 helpful votes
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Somewhat satified
September 1, 2021

On your picture of the package I purchased, you displayed a bottle of champagne named Moët; however, upon arrival the champagne was of a lower brand. This gift was for a friend and I purchased it because I thought it was Moët

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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Just What Was Needed!
August 2, 2021

The gift was expected on Thursday and to my surprise it came on Wednesday. The wife was thrilled that I was so thoughtful and everyone was satisfied.

Thanks

Date of experience: August 2, 2021
California
3 reviews
0 helpful votes
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Champagne
August 1, 2021

The champagne and chocolates was exactly what I was looking for to celebrate my 60th birthday!

Date of experience: August 1, 2021
Spain
1 review
0 helpful votes
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My 1st time!
July 31, 2021

This is the1st time I have used this company and will be using it again.
A good selection of gifts and the delivery was bang on time.

Date of experience: July 31, 2021
Texas
1 review
0 helpful votes
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Quick & Easy
July 31, 2021

I send all my clients a gift & "Gift Tree" online site is easy to make an order & they have great speedy delivery. I have never had a gift delivered damaged which is a great relief

Date of experience: July 31, 2021
Indiana
1 review
0 helpful votes
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Great Gift Late Delivery
August 29, 2021

The gift basket ordered was very nice. Unfortunately, I placed an order three weeks ahead of schedule and the gift basket was still delivered late.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
Washington
1 review
0 helpful votes
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Get well gift basket
July 27, 2021

Friend was pleasantly surprised; loved the two wines and snack choices included.

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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Arrived without a card
August 26, 2021

Never heard from the recipient during the week the gift basket was delivered. Then I received an email from him saying he received a gift basket without a card and did it happen to be from me. Very disappointing and probably uncomfortable for him to send that email.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2021
Wisconsin
1 review
0 helpful votes
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The perfect gift!
July 27, 2021
Updated review

I was looking for the perfect gift and found it with the red wine gift basket!

Date of experience: July 27, 2021

I was looking for the perfect gift for a very special...
July 12, 2021
Previous review

I was looking for the perfect gift for a very special friend!

Date of experience: July 12, 2021
New York
1 review
0 helpful votes
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Excellent
July 26, 2021

Always get the best service. Never had any problems. I have recommended my friends

Date of experience: July 26, 2021
Canada
1 review
0 helpful votes
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My dads birthday gift and he has not received it. I have called UPS and Gift tree still no response from them or UPS

Date of experience: July 24, 2021
North Carolina
1 review
0 helpful votes
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GREAT Service
July 24, 2021

Easy ordering and great follow-through to assure delivery. Products are superb!

Date of experience: July 24, 2021
Nebraska
1 review
0 helpful votes
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Happy customer
July 23, 2021

Delivered a beautiful basket a day earlier than expected. Great job!

Date of experience: July 23, 2021
Massachusetts
1 review
0 helpful votes
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Gift basket
July 22, 2021

This order was scheduled to be delivered today July 22, instead is was left on my front porch on July 21. This package contained chocolate and although it had 3 small ice packs it was left on a porch and the temperature outside was well in the 80s. I was not notified that the package was delivered. This was purchased for a gift to be given to a family member tomorrow night. With that being said, I have not unwrapped the package. I am hoping that the chocolate did not melt and then "reform" after I placed it in my refrigerator.
Lisa

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2021
Canada
1 review
0 helpful votes
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Great service
July 21, 2021

They were very helpful and took care of everything perfectly

Date of experience: July 21, 2021
Maryland
1 review
0 helpful votes
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Disappointed with customer service
August 19, 2021

I paid over $55 in shipping costs to have a gift delivered on a specific day. The delivery was attempted, but the recipient wasn't home. Had it been clear to me a signature was required I would have made alternate arrangements. The two gifttree customer service representatives insisted that it was clear on the site, and after a significant amount of time on the phone, didn't offer me as much as a coupon for a future purchase for the disappointment. While they did call to apologize, that didn't address that I'd spent nearly 30% of the cost of the gift for a delivery that did not occur as promised.

Date of experience: July 20, 2021

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States