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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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Great website, easy to order, beautiful basket and arrived on time. Great experience!
I was so pleased with the selection. It was just the pick up my cousins needed. I didnt realise where it was coming from which was a bit disconcerting. But great service all the same
My birthday gift basket was delivered on time enjoyed.
Thank You!
The recipients were very happy with the gift! All items were fresh and the presentation was nice!
Thank you, Laurie! This is exactly what we aim for. We are happy to have been a part of a wonderful experience.
I have been using gift tree for a few years now and they are awesome! The wine gift baskets are beautiful and delivery is fast. Customer service are great
Richard, it is our absolute joy to be there for many wonderful gifting occasions! Thanks for being an amazing customer! If there is ever anything we can do, don't hesitate at all to let us know!
It was a lovely basket but due to the extreme heat the chocolates melted but I think they put them in the freezer and refroze them, they really enjoyed the cookies/biscuits
Hi Carol,
Thank you for letting us know! I'm so sorry this happened, and I've called and emailed you in hopes to resolve this quickly. Please let me know how best I can move forward!
Best Regards,
Sara M.
I'm not sure if product was delivered yet. Today is 8/8. It was supposed to be delivered on 8/5. I've received no update. Please let me know.
Hi Nanee,
I deeply apologize for the weather delay! There were high winds through the Memphis FedEx hub which caused this to be delayed. Because of the perishable contents, I've set up a replacement that will be arriving tomorrow via overnight service. Please respond to my email if there is anything further I can do to assist!
Best Regards,
Sara M.
I ordered a bottle of champagne in a gift box for an anniversary present. UPS messed up and delivery was late. The champagne that I ordered didn't exactly match what was delivered, but the gift box and champagne that were sent were of excellent quality. When I expressed my concern with customer service about the late delivery and different champagne, Sara went above and beyond to make the situation right. I will definitely order from them again!
Hi Toni,
I deeply apologize for the delay! We sent you a message regarding this resolution. I have reviewed the order with our quality team and confirmed a bottle of Piper Heidsieck Rare Brut (Millesime 2008) was sent. This is direct from the luxury wine cellar and will show Piper Heidseick on the back label. Please respond to my email if I can be of any further assistance!
Best Regards,
Sara M.
From the time I ordered the product and delivery. I was pleased. Thank you.
Wow, thanks Evelyn! It is our absolute pleasure. We appreciate you picking us to be part of a truly wonderful gift experience.
Always a great experience - the recipient called to thank me for the delicious items in the gift basket.
Harriet,
Welcome back, and thank you for such kind comments! It makes our day to hear how well the gifts are received. Thanks for letting us be a part of it!
Website easy to use - gifts always perfectly described and delivered as promised.
The fruit was of poor quality. Stickers from the grocery store till on fruit poor presentation especially for the money. Everything was very mediocre
Hi Carole,
Thank you for reaching out! We are truly sorry the fruit was received in anything less than stellar condition. A replacement has been sent overnight and will be arriving tomorrow. We look forward to this being enjoyed and wish your recipient a very speedy recovery!
Best Regards,
Sara M.
When giving description of contents in baskets, you need to add the exact amount of each fruit you are including so as to know the value of your basket.
It is too vague.
Items much nicer on line in picture then delivered. It looked more high end on line. In person they looked cheap
The process on-line for ordering the gift was simple and quick. Follow up Emails kept me informed of the progress at all times. This was a WEDDING gift ordered by myself a Resident in the UK for delivery to Relatives in the USA. It arrived on the day requested... all in all a very pleasant customer experience
Daniel,
Thank you so much for the wonderful review! We're honored to have played a part in celebrating their marriage.
Didn't look like what you advertised a lot less product
Hi Linda,
Thank you for reaching out about your order! We do pack a large amount of goods into each gift basket, so many that they are in layers within the gift basket. There will be much more inside the shred! We guarantee your satisfaction 100%, so please don't hesitate to reach help@gifttree.com if there is any question that you did not receive a full gift. We will gladly replace or credit the item for you!
Best Regards,
Sara M.
Lora provided incredible service, she walked us through the process to prepare for an order, the available options, and timelines. We were able to successfully meet our quick turnaround time thanks to the team! I would recommend their services for corporate orders.
We agree, Lora is amazing! We're so thrilled she was able to make this a positive and memorable experience. You've successfully made our day, thank you for taking the time to share!
It was a last minute order and was delivered within one day! The items in the gift basket were quality products as shown on the site.
Happy with the service!
So far so good. Easy, quick ordering process. Very user friendly website, easy to navigate.
My friend loved the basket and all of the goodies in it.
Great, thank you the gift was delivered on time, in excellent condition and was greatly appreciated...
I have used you all many times, but I will not anymore. We got this last gift for my co-worker who unexpectedly lost their cousin. We needed on the 27th of July in which you all stated it would arrive. Today is August 2,2022 and we still HAVE NOT RECEIVED. NO ATTEMOT has been made. We are open between 9 AM to 5 PM. So I am extremely disappointed and would like to thank you for not assisting us in making our co-worker feel love.
Hi Steve,
Thank you again for bringing this to our attention. We are truly sorry for the delivery not reaching you! I have worked with the property manager to ensure this has finally been received. Please don't hesitate to reach me if there is anything at all I can do from here.
Best Regards,
Sara M.
Overall it was great except for the fact that I had to pay shipping twice! That should not be!
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven,
We're glad you stumbled upon us, too! Thanks so much for placing an order and sharing the wonderful experience with the world. Please don't ever hesitate to reach out if there is anything we can help with. Looking forward to many more happy occasions with you.
Best Regards,
Sara M.