My experience with GiftTree is always good. My family members were really happy to receive the hamper. I would appreciate if you come up with meat-free cheese hampers.
Pretty disappointed when I send this gift for my daughters birthday and fruit had to be thrown away because it was slimy and spoiled. Very unhappy about this first time purchase from Gift tree.
Always use gift tree to send hampers to my loved ones in USA it is so easy to order and they keep me informed all the way from dispatch to delivery always spot on leaves me knowing it's been delivered and my family are always over the moon with the selection of goodies and fine wines thanks so much for a wonderful top class service you've never let me down and I shall continue to use you I can recommend you to anyone who wants to impress and be totally satisfied thanks a million
Ordered gift online to be delivered to out-of-state family member. Was delivered exactly as expected, right on time. Could not have been happier with the experience! :)
I found all your 'add ons' for deliver etc. rather expensive! I looked at your site because it said 'free delivery' to discover it did actually cost me! Not too happy about that!
Your team was very attentive and reached out to me early before the holiday season to assist on preparing our "gifting". They made the process so easy! I am very grateful!
Thank you!
I paid for a Saturday delivery and the item was delivered on Sunday night, when no one was home. The party did not get it until Monday when shipping would have been free.
I ordered the beautiful "Champagne Wishes Gift Basket-Veuve Clicqot" to be sent to my son and his wife in Massachusetts, for Christmas. I placed the order from Canada and was hoping it would arrive on time. Seven days later, I can now say, that the online service at Gift Tree was Exceptional and the prompt delivery by UPS was Commendable! A great shopping experience... I will be a returning customer. Thank You Gift Tree and UPS and Merry Christmas to one and all.
I hope this gift basket is as beautiful as it appears on the website.
I will never be ordering from this website again, I was very disappointed with my order I payed hard earned money for, my order was missing 2-3 Item, and look nothing like the website or description, I want a refund.
I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time. One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable! On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address. So unprofessional! He said he will send me an email. I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!
We deeply regret the frustrations caused by the delayed deliveries and the condition of the baskets. We apologize for any discomfort this has caused, especially during such important celebrations. The expedited shipping option was strongly recommended to ensure Christmas arrival.
Regarding the initially delayed third basket, we understand your concern, and we're grateful that FedEx was able to locate and add the unit number, enabling the delivery to be completed.
In regards to your conversation with James, we're sorry for any confusion or frustration caused by the communication. We take your feedback seriously and will address this internally to improve our customer service.
As a gesture of goodwill, we'd like to offer a partial refund for the inconvenience you've experienced. Additionally, we'll be sending you a gift card via email as our way of apologizing for the substitutions made in your gift basket. We value your business and the opportunity to make this right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.
I ordered a gift for my girlfriend's birthday and it didn't delivered. I am so embarrassed right now. It was supposed to come yesterday but lets see if they deliver it today.
Hi Rudhra,
I am so sorry for the delay and can definitely appreciate how upsetting it is for your gift to arrive later than anticipated. Our carrier partners, UPS, FedEx and USPS are all being inundated with record-high volume of parcels due to COVID-19. As a result, we have seen some rare but unusually long transit times. Currently, there is simply no way to predict when one of the carriers will fail and we are truly sorry this has impacted your delivery. I do see that this was delivered one day later then estimated.
Your gift experience is very important to us and we have extended a 20% gift card to you as our way of saying more than sorry.
We would never want your loved one to feel forgotten and I'm very sorry again that this delay occurred.
Please do not hesitate to contact us with questions or concerns that we may assist with.
Best Regards,
Christine Clark
Customer Advocate
GiftTree
800.379.4065
I'm based in the UK and wanted a present for my sister in law, very happy with hamper purchase, delivered on time and kept updated with tracking throughout. I will be returning!
Honestly, I expected more from GiftTree, when opening my package, the basket cover was all ripped around some areas. I definitely was not happy about that.
Our order arrived even earlier than anticipated. The presentation was very nice and our friends reported that everything was delicious. I would definitely use them again.
There is zero evidence online to show that you get exactly what is shown on their website. Too many complaints from others about quality of the baskets vs the money you pay. Beware of this company.
We value all feedback and appreciate you taking the time to write. Our customer's satisfaction is backed by our 100% guarantee and we do put a lot of thought and care into each gift. Please do not hesitate to reach out to our friendly team at 800.379.4065 or help@gifttree.com if there is ever anything we might assist with!
This is the first time I have ordered from this company. The lily flowers took over a week to be delivered. They never bloomed and many of the flower pods turned brown. I am very disappointed.
I never received a confirmation Email receipt. Also, I sent my order as a gift and do not know if it was ever delivered and received. These are basic things that should occur when ordering online.
DO NOT USE GIFTTREE.COM SERVICES AS THEY LIE ABOUT AVAILABLE NEXT DAY DELIVERY. (And who knows what else).
After a dear friend in the family passed away, I was online searching for a suitable flower arrangement. I am currently working on a ship in Europe and since there was no way to call, I went on the online chat to double check that although it was Saturday afternoon, that the bouquet would make it there on Sunday. I gave the funeral home address and they ASSURED me that it would be there. That the funeral services take a high priority.
I just received an email this afternoon that it never made it and the company will give me a call "at their leisure".
This is pure bull. IF YOU CAN'T GUARANTEE ME THAT IT WOULD BE THERE, TELL ME. DON'T LIE ABOUT IT.
Thank you for ruining my gesture in a time of sorrow.
Let others be aware and use a better florist. One that doesn't lie.
The order sent to New Jersey was never received. Order was placed almost a month ago. Plenty of time for on time delivery. You have let me down, I wont forget!
Hello Robert,
I sincerely apologize for the delayed delivery you experienced on your recent order. I have reviewed the tracking details and it does appear that there was a severe weather delay that impacted the shipment of your package. We did issue you an in-store credit of $20 on the 26th of December for the inconvenience this may have caused. I hope this was able to resolve this matter, we appreciate your understanding.
Best regards,
Nicol M.
It would be nice to see some decent red ports in the basket.
I thought the basket came assembled, but my mother stated everything was individually wrapped. Did I miss something?
It would be nice to see some decent red ports in the baskets.
Overview
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 112th among Gift Baskets sites.
Instant Feedback
- Visit Website
- Vancouver, WA, United States
- Edit business info
Business History
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Javier,
Thank you for reaching out! We never intended for substitutions to be a surprise and I am sorry that the gift did not hit the mark.
As mentioned in the gift description: Food Items Subject to Availability.
Sometimes we must substitute an item of equal or greater value to ensure that your gift arrives on time.
That being said, we do stand by our 100% satisfaction guarantee and I've sent an email your way to resolve this!
Best Regards,
Sara M.