GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 4th among Gift Baskets sites.
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Very user-responsive website. Products displayed very well and beautifully presented with lots of choice.
The basket I ordered was quite small and underwhelming for the price. I guess I should have measured the dimensions to understand how little it would be.
Client was very appreciative of the gift basket. Thank you!
The personalization was difficult to navigate on the website.
The personalization was difficult to navigate
Recipient was pleased with flowers that arrived on time this time.The only problem no thinking of you balloon.Contacted customer services and have received a refund.At least flowers weren't 2 days late this time.Different florist.
Order was delivered on time and the delivery man was very nice. Every thing was very well packed.
Ordering your Fruit Wine Cheese Trio showed two different wines with no option to select which wine and a call to your kind, courteous and knowledgable customer assistant (Jeff? There 8 years) answered my question perfectly.
Mom's Birthday is January 25th. I thought I had requested it to arrive on or around January 23rd. Mom called on January 13th and said that it had arrived?
Hello Dan,
Thank you for your recent order! I have reviewed your order and it does look like the gift was set to be delivered the 13th, because the 13th and the 23rd would be right next to each other on the shipping calendar it's very likely that the 13th was accidentally selected. I do apologize that the gift was delivered earlier than you intended to be. I hope your mom enjoyed her early birthday gift, and i'm glad you were pleased with the basket and flexibility we offer.
Best regards,
Nicol M.
The package i ordered was supposed to be delivered today. UPS for some reason needed a signature...what the hell is up with that. The adults are working and kids are in school. If the signature was really required they should deliver when people will be home. This is food that may spoil.
Hi Kirk,
We apologize that your recipient was not available at the time UPS attempted delivery. Any gift that contains alcohol is federally required to have a signature, so UPS would not be able to leave the package. It is understandable to be frustrated over this and we wanted to assure you that your gift was packed and prepped in a way to keep it fresh for a few days in transit in the event it wasn't able to be delivered the first couple of tries.
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​When your gift is delivered, if the items received are not to your satisfaction, we encourage you to reach out to us and we can certainly help with that. We have a 100% Satisfaction Guarantee.
Best regards,
Nicol M.
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Large offering for different occasions. Quick delivery.
Thank you for correcting a wrong that might not even been your own. I appreciate the service you give to your customers. We have used you for the last several years and always get a good response from the recipients of our gifts.
Thank you for the customer service.
We ordered over $3000 worth of gifts from your company. One gift was "refused by receiver". I am not sure how it was refused, it went to an office where they get gifts with alcohol regularly. I was given a gift card to reorder my gift. Not only did I have to pay for the original shipping, but also the rushed shipping because the order was "refused" according to your customer service.
I asked your customer service to help me order a new gift using my gift card which I was having a problem finding in the 30 emails I received from you. The man on the phone would not help me and only added to my frustration. I have used your company for several years now and am so disappointed in your customer service.
Easy to find corporate gifts. Good wine choices
Easy to work with, good selections
Easy to use website and order. Your sales people also were very helpful in reminding me to make my purchases.
I don't like the 4.95 signature fee. This is new this year, and I hate being nickel and dimed. You raised the price of the gift basket, and I understand prices have gone up this year., but just put all your fees in the price!
I like that the promo code for signing up was automatically populated. Easy experience. I will be coming back for sue.
Did not get email confirmation of order and est, delivery
Thank you for your recent order! I'm sorry to hear you didn't receive your order confirmation. I have emailed you a confirmation that includes the tracking details of your order. I would advise checking your spam to make sure it didn't accidentally end up there. Please don't hesitate to reach out with any further questions or concerns.
Best regards,
Nicol M.
Ordering was easy and convenient. The product that was delivered was way below average than the 'gourmet' products advertised on the product page at the time of purchase and the presentation was 'ok' but lacked refinement.
From what I can tell the baskets turned out to be a great gift but I am a little frustrated that I picked and paid for a date for all of the baskets to be delivered and two of them arrived later than that date.
I did not receive the correct cheeses nor the almonds. Both were the selling points of the basket.
Very happy with service and the recipient was extremely pleased with their gift basket.
The delivery was shown for Dec. 23 which is why I ordered from GiftTree and not another service. It was changed to Dec. 27 delivery several days later. At that point it was too late to reorder something for that date. The recipients were out of town on vacation beginning Dec. 26 and won't receive it until Jan. 8. There was fruit in the basket which will be bad by the time they get the package.
The products were high quality and delivered on requested.
First time ordering from your company.
Will see how things go thank you
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
Thank you for your email regarding your recent order.
I have reviewed your order and see that you've ordered one of our shipped gifts. In order to provide customers with all pertinent information about their gifts, we do list dimensions on each gift description page.
I apologize if this was not seen during the ordering process, and we would love to make this up to you. At this time we'll be sending you an in-store credit for 10% of your purchase price, which can be used on a future purchase with us. This is an electronic credit and will be received in a separate email. The credit never expires, so you can use it immediately or save it for a future occasion.
Best regards,