GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 4th among Gift Baskets sites.
Instant Feedback
Arrive promptly, might need a little more care in packaging, wine bottles were turned backwards.
The recipient said, "Thank you for such an awesome gift!". The item was ordered and delivered without incident, on time and as described.
Paid extra $$$ for delivery and it shows up after 4pm and left outside. I don't even know if my client received it!
It was a great experience and the recipient was ecstatic!
I ordered the 'standard' version which looked good instead of upgrading the item. My wife was extremely pleased with it and commented multiple times that the floral arrangement looked perfect. It had a variety of colors and flower types without a bunch of 'fill' needed which she also liked.
It was a very COLD day when it was delivered and the florist enclosed the item in a plastic bubble so the temperature would not have an adverse effect on the life of the flowers. What can I say other than 'cool'!
Thank you for taking the time to let us know! We're grateful to have been a part of another wonderful birthday and I've passed along the kind kudos to our florist partner as well. Thanks for making our day with your review!
Best Regards,
Sara M.
Great selection, speedy delivery!
Ordered from Germany as a thank you for friends in the US.
This is a corporate account and we use it for bereavement baskets for our staff. Our staff love the baskets and find them to be very good. We are pleased with the results.
Hello Sherry,
Thank you for being such a valued customer! Im so glad to hear you are pleased with your gifts. We appreciate this wonderful feedback.
Enjoy your weekend!
Nicol M.
The convenience and same-day delivery option was great. However, my recipient received a completely different arrangement than I ordered. The flowers she received were beautiful and she loved them, but it was totally not what I ordered.
I love this company! The people that I have sent gifts to they like the quality and the packaging of the goods. The order arrives on time:)
Thank you,
Aldina
I love your products!
Delivery was perfect. Your website is easy to navigate.
THANK YOU!
During COVID your company has been a blessing for mail out gifts on time and awesome items for my business staff and friends. Keep up the good work.
Thank you
The meat and cheese basket was very appreciated. Very nice presentation and I was told the items were delicious.
Hello Candice,
Im so happy to hear your gift was enjoyed! Thank you for choosing to shop with GiftTree and for taking the time out of your day to write this amazing review.
Best regards,
Nicol M.
The flowers were good but the delivery was not on the right day! It spoiled the supprise and as such I shall not be using your company in future.
GiftTree always provides exceptional customer service! However, the products do not always match the customer service. I think GiftTree is best for fruit. My husband and I have not had such good luck with desserts. This was our 3rd dessert purchase and so far only 1 of those purchases was phenomenal. Instead of cake for a birthday, we ordered the One Dozen Ultimate Cupcakes-Dark, Milk, & White Assortment. When they arrived, the box seemed especially small for a dozen cupcakes. When we opened the box, they were the size of cupcakes you would buy in a grocery store or bake at home. The picture is deceiving, and the toppings are too. It absolutely reminded me of store-bought cupcakes. They tasted terrible. They were so bad, on the day of the birthday, we went out to a restaurant for dessert instead. Even on sale, we paid way too much for these cupcakes, but we expected the highest quality from GiftTree. I don't think we will ever order dessert again from GiftTree. However, their fruit is amazing and so is their customer service. Desserts--not so much.
Hi Michelle,
Thank you for your recent order! We sincerely appreciate you continuing to choose to support us and trusting us with your gifts. Thank you for being such a valued customer, we hope we can continue to meet your expectations.
Have a wonderful rest of your day and enjoy your weekend!
Nicol M.
I was grateful I received a GiftTree gift card, I usually order for someone else but this time I'm ordering for my husband and I. I contacted customer service because this item says you can get "sparkling" instead of the wine, but there is no option to pick that. When I called customer service, I was told they aren't doing that at this time unless it's a very large order. If that's the case, it would be nice if that was posted because now we will have a bottle of wine and we don't drink wine. We'll find someone to give it to, but that's not the point. Non-alcoholic should be an option especially when it's listed on the item. The customer service is always super awesome though and the representative was very nice and professional!
I would've given 5 stars except the Red Velvet cake was not available for purchase. It's February and Valentine's Day is coming up and I have a few birthdays to celebrate... can't understand why the Red Velvet cake--perfect for Valentine's Day--would not be available. I had to choose something else but at least I know it will be delicious as I've ordered cakes before and NEVER disappointed.
I LOVE the QUALITY of items every time I order from GiftTree, definitely SUPERIOR by far comparatively! The only reason I gave 4 stars is I feel the selection is lacking particularly in the fruit basket section. My mom loves this fruit for her birthday but she is only one person and there aren't enough options to purchase for just one person. Not only that, I would like to see more selection with fruits and other healthy items, not so much chocolate and candy since my mom is diabetic. But overall, I am so happy with GiftTree and continue to order when I find a product that fits the occasion.
I have ordered before and was very well pleased with everything. I will be ordering again. There was a little glitch with my first order and you were very gracious to correct it. You well deserve 5 stars. Thank you
Hi Barbara,
Thank you for your recent order! We are so happy to hear that your gift was enjoyed and we hope to continue to provide you and your recipients with a special gifting experience.
Best regards,
Nicol M.
I thought by the gift site I was also getting some kind of board with it also that is what the site shows. I guess the gift baskets don't really come in a basket.
So easy to order. Recipient was grateful for the basket and appreciated it.
Hello Sandra,
Thank you for shopping with GiftTree! We appreciate you taking the time out of your day to write this review.
I hope you have a wonderful rest of your week.
Nicol M.
I did not receive any tracking information. The basket was delivered two days after the delivery date on the order without any notification.
Easy ordering, but the flowers and colors looked nothing like the picture. There were more greens than flowers. I was disappointed. The flowers should have at least been the same type of flowers and colors.
Was not particularly happy that gift wasn't delivered on Friday as originally scheduled, It was a wedding gift and the recipients were married on Saturday, however, the gift wasn't delivered until Monday. It was not acceptable.
John,
We appreciate your recent order and review!
After looking into the details of your order, it does appear that UPS did attempt delivery on both Friday 1/20 (4:58pm) and Saturday 1/21 (3:48pm), however no one was available on either of those days to sign for the delivery. Since your gift contains alcohol, UPS is required by law to obtain a signature upon delivery. We're sorry this had a negative impact on your gift-giving experience and that your gift was not available to them prior to their wedding. We do hope that they still enjoyed receiving the gift and encourage you to reach out with any additional feedback you might have.
Thank you again for reaching out and we hope that aside from this, their wedding weekend was one to remember!
I sent it as a gift. The recipient LOVES It!
The personalization was a great touch.
The Good As Gold Basket looked nothing like was advertised. I was highly disappointed. The second basket (Fresh Fruit Trio Cheese and Wine) took several attempts for delivery because an adult signature was needed.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nimra,
Thank you so much for your kind words and shout out to Christine! We love every minute of what we do and its customers like you that make our day sweeter. We appreciate you shopping with us!
Best Regards,
Sara M.