GiftBasket.com

I didn't find this site until weeks after ordering from GiftBasket.com. Was quite surprised to see all of the negative reviews. Nothing but positive for me and my friend who was recovering from Surgery. Did a search, company came up. Ordered a get well basket with cookies, candies, and such. Got a call cursing and thanking me at the same time. Loved the cookies so much they couldn't stop eating, but recovering from surgery couldn't exercise to burn the calories. :) Smiles all around. I will definitely use them again.

Awesome gift basket! Ordered a spa basket for my grandma for the holidays and it came out great with awesome products and shipped in a timely matter. Will definitely use again!

This company has the WORST customer service I have ever encountered. Tried to place an order several times for 20 gift baskets for my customers. Was told that a manager named Evelyn would call me back, and this never happened. Called back two days later and was told the same thing. This was the last week of November. Received no followup for the next two weeks. Called again the 3rd week of December. The mysterious Evelyn was always in her car, out to lunch, in the warehouse, on another call. I really felt that these people did not want my business. Finally someone called me back and I stupidly completed the order. Next time I will call Harry and Davids. May cost a little more, but who needs this headache during the holidays. Also, they never sent me a confirmation number, receipt, or ANYTHING. Just called them today (12/29) for a receipt and was told "Evelyn" will email it too me. The only way I knew these delivered was thank yous from my customers. NEVER AGAIN!

Received a "Godiva & More" gift basket from giftbasket.com, the website lists the "value" to be $130, but I could have picked these items up for about $10 or less at the grocery store (and I would have received full-size items instead of these itty-bitty one-bite disappointments that this company ships). I had to spit most of the items out. Some of the wrappers confirmed what I suspected - the items were past their expiration date. Most of the wrappers didn't even have expiration dates though - which is probably why they were shipping them out bad. I tried to contact the company, and they asked me to send them "proof" of the expiration dates. I sent what I could. I have not heard back. I'm not holding my breath, as I see others have had bad experiences with customer service.

I sent a basket to an employee that got injured at work. It went to the hospital which it never got there in the time frame that they claimed so he was released and it was at the hospital, they called the hospital and told them to discard the basket. So the hospital discarded the basket and then when I called they acted like it was my fault for sending the basket to someone in the hospital. Three weeks later they finally sent the basket again and when it got there it looked like my child packed it up but first smashed everything before putting it in to the box upside down and just thrown in. I would never use them again!

I sent a basket to a friend who lost his son. All the fruit was rotten. The basket did not have the note I wrote in the order so he had no idea who the basket was from. When I called the company I was told to leave a message. I emailed as well. Still have not heard back and it has been 2 weeks. SCAM.

Melted chocolates... When called to let them know it was a complete joke.
They wanted me to provide them with the invoice #, I explained it was a gift given to me and did not know what information. To say the least, they blew me off for months and never responded or send a new one. I offered to return the one I had for a new one.
Still no go... they are not concerned about their reputation or clients.
I will never use them or recommend them ever...

I got a basket as a gift for my baby girl (she was a new born). The basket Im pretty sure was not cheap and the products that were inside looked like they got it from a dollar store. But the worst was that one of the products was expired.

Giftbasket.com is a misleading website. Claims "delivery within 24 hours." Claims "24/7 customer service." Neither are true. When I called to track order they said they "ship" within 24 hours and my order wouldn't arrive for six more days. Customer Service rep said she was powerless to cancel my order if it had already shipped. Can you verify if it has shipped, I asked. No, the warehouse line is busy she answered. Is there a manager I can talk to? No, no one else is here but me, she answered. Your website is now offering a 30% discount on orders, can I get the discount? Only the warehouse can give the discount, she answered. May I speak directly to the warehouse? No, the line is busy... Recommend you avoid this business.

I ordered their Happy Bday Chocolate Covered Strawberries for a friend's bday. When the chocolate strawberries arrived, they were melted, mushy and some rotten. I called Gift basket to let them know the strawberries were inedible and they refused to give me a 100% refund per their refund policy. Instead they offered me 30% or to resend the gift. 30% was unacceptable, so I opted to have the gift resent hoping for a better quality batch. However, the second delivery was worst than the first. All the chocolate strawberries were melted, rotten, and inedible. In addition, it wasn't the Happy Bday strawberries I originally ordered, but some sort of chocolate covered strawberry assortment. I called the company a second time to inform them of the poor quality item and to request a refund. Again, they refused to offer a 100% refund, but a 30% refund and to deliver the strawberries once again. Who wants to send their friend rotten strawberries three times for their bday? This company does not abide by their refund policy and sends inedible rotten fruit. I will never order from them again.

It's a complete fraud. I think they are operating out of a basement. I paid $643.95 for next day shipping and $48 for the gift and it's been three day's and my poor elderly mom, still has not received her gift. She just got out of the hospital for heart surgery and she waited all day for her package that never came. This company is clearly using price gouging and misleading ales tactics and needs to be reported to the AG s soon as possible for omitting fraud. I called numerous times and they they were very rude and actually one person actually hung up on me. A company like this does not deserve to be in business! They operate in my opinion like a circus and I am 100% running a chageback! If you were taken advantage of by this company, please email me as soon as possible so Incan instruct you on the right paper work to fax to the AG. *******@gmail.com Also, I am putting multiple reviews on every website I can think of to warn the American people Of a boiler room that needs to be investigated and now that they slammed the phone down on me, I am going to blog allllll day and night about this! Thanks for destroying my elderly Mother's Day and also causing her to be stressed and worried after a major heatt surgery!

I was in search for a delivery before Christmas, I wish I would have seen this site and read reviews before purchasing. I asked company before I ordered(Wed. 19th) if it would arrive before Christmas, they said yes but select 2nd day shipping for Friday 22nd Delivery. The package never arrived until late Thursday night 27th! I even called that morning told them of my disappointment and that the persons I ordered it for might already be gone for vacation, she informed me she could refund my shipping. I called today and questioned the 100% guarantee because it arrived to a empty house and I was met with a obnoxious lady who just wanted to argue and not let me speak and that I must have the basket sent back to get money back, I told her that the people had already left and that they would be gone for at least a week... she said that was their policy and no refund! The HAPPY GUARANTEE is a JOKE! I will never order again from this place. DO NOT WASTE YOUR $$$$