G.H. Bass & Co.

Purchased 3 pair shoes using the Bass size guide. Stylish and seem well-crafted. 2 pair don't fit and cannot be returned due to merchant policy. Disappointed about poor customer service!

I was naive to think that ordering expensive shoes from a reputable company would be an easy task. I wish I had read the reviews before purchasing. Not only is the customer service and "live chat" a dead end, trying to get information corrected on an order is beyond frustrating. Thank goodness the order # is sent via email because the site itself showed no record of the purchase. I ordered 2 pairs of shoes and received only 1 pair. These run an entire size larger than the 1/2 size larger in the reviews I did read. To exchange for the correct size - I have to return, be charged $6 and re-order...and that's AFTER I get the order to reflect the purchase of 2 pairs of shoes rather than just the 1 pair. And YES, I was charged for both pairs on my credit card. I will NEVER NEVER NEVER buy another overpriced pair of shoes from this company again!

I purchased a pair of Weejun's with interwoven leather on the outside about nine months ago. A Leather Strip begin coming off of the top, and the side begin developing a rip. I after contacting them and providing them with the required documentation and pictures, I had to request a status since they never responded.

After I probed them, they finally claimed it was a wear issue and not a quality issue.

I have purchased shoes from them in the past, but after this response, I will go elsewhere in the future, and not recommend this company to anyone.

G.H. Bass might make a decent shoe, they just don't know how to get product to the consumer. 4 times sent the wrong pair of shoes, management in non existent, does not follow up, like customer service says, maybe that's why they are closing brick & mortar stores. Unfortunately they won't last long just doing online orders. Definitely doesn't deserve 1 star.

Placed an order for some loafers as a gift, gave it 10 days in advance its now 14 days and still nothing received. Website states 3-5 days to my location, so this is not acceptable.

When emailing customer service, got a lacklustre and unhelpful "ill look into it" response.

Would never order here again. In fact only did as a gift request, but still not worth it.

Terrible.

Bought a pair of GH Bass men's sneakers from Marshall's. I realize they are a discount store, but was hoping the shoes would last for my son for few weeks. Within 7 days the toe was ripping and the sole was peeling off. Marshall's refused a refund or even store credit since the shoes were too worn and "we are a discount store".

Perfect fit. These are beautiful shoes. Very comfortable and stylish. They have so many cute dressier styles to choose from. Ordered my size despite reviews that suggest sizing down. I wear cozy wool socks in the cooler months so that could be a factor. I also have the Penny Loafers in the same colors. Those I sized down 1/2. I wear these in warmer weather usually without socks or lighter socks but I wish I had gotten my size.

Terrible service. I don't know how they're still in business. I bought a pair of shoes and have not received an email at all for a week... not even a confirmation. I have emailed customer service 3 times without reply. Seems like they just take your money and run.

We have a store about 90 minutes away, but decided to order online and save ourselves the trip. After placing our order, we read the horrible reviews here and were afraid we'd made a mistake. Fortunately, our experience was stellar. Our order was filled accurately and delivered in a very timely manner, exactly as promised. Couldn't be happier and will definitely order online from GH Bass & Co. again.

I was very impressed with quality of G. H. Bass Chelsea boot for first few months but it turned to total disappointment.

Pros:
I liked G. H. Bass design over other manufacturers
The workmanship and leather upper part appeared to be very good quality

Cons:
The boot sole with heel is one piece. It is made from soft material that wear rather quickly. The sole material is made from two contrast color layers. The first black layer wears off within few walks so you are flashing white worn heals from behind. The white layer of heal material wears soon after. The heel part of sole is hollow. The heels are not repairable nor replaceable, so your boots are ready for garbage within one season. My conclusion is - never again anything by G. H. Boss.

Purchased a pair of boots and the soles came off first day;took weeks for a replacement after numerous emails;finally replacementwas wrong color.still waiting for a reply to recieve the correct color boots.numerous emails and no reply(crickets chirping)

I got a pair of G. H sneakers on sale from Marshalls and I thought I got lucky because they seemed super comfortable and they were $20 butt … NOPE! Try again. Within the first 2 weeks, parts of the bottom of the shoe were peeling off like a sticker. A STICKERRRRR! -_-
How does the BOTTOM of a SNEAKER, peel off like a STICKER?!
I'm still baffled.
It's evident that their shoes are made with the lowest quality of materials.
Do not waste your money or time.
Even if it was $5, it's still not worth it.

I paid for two (2) pair of shoes with EXPEDITED shipping ($35 dollars extra) because I am on Canada and wanted them delivered within a reasonable time frame. Received and email letting me know the order had been processed.
Days went by and nothing.
Called Customer Service... had no reason as to why the order was not processed as there was inventory in stock. I told them I paid for faster shipping and that really didn't phase them. Standard answer was "wait 24 -48 hours and you will receive an email with updates".
Well fast forward 3 weeks and 4 calls later... same response. I told them I wanted the order cancelled and a refund. They told me it shows they NEVER charged me! I can see the charge on my AMEX! Then admitted International orders are in fact charged.
Still waiting on refund as I write this. Run as far as you can from these guys@!

Do NOT order from this company. They are based in Mexico and will steal you blind. Run! I ordered a pair of shoes in my normal size, received them and they were freakishly ill fitting and tight, returned them with prepaid shipping label the very next day in the original box... never got a refund after months of follow up, emails, phone calls, complaints and legal forms filed.
The same time I had ordered the first shoes, I place an order for shoes that were on backorder. They charged me for them but never sent the shoes. It's been months... I tried to cancel the order after the first month and they just never got around to it.
I've exhausted any idea to get my money back. I'm out for two pair of shoes, about $120. Thanks Bass!

I was willing to pay the price for quality. But i will not continue to o so. They increased the price too much. An increase of over 20%. This is outrages.
G. H Bass you lost a great customer, tooooo sad...!

They must use the cheapest Fed Ex out there. I ordered on a Wed. And will not receive for 2 weeks even though it has shipped and it was in stock. Never again. Very poor cust service agent. Just said so sorry. A trip from GA to Florida should not take 2 weeks with Fed EX

Item paid for, never received. Phoned representatives to complain & told item sent to post office. Post office has no record. Now I have to fill out e-mail form they sent me & send back. Representative still cannot explain why item was not sent directly to my home! I deal with Macys, Levis & cole hahn & never had an issue. Gh bass your customer service stinks. Representatives are poorly trained & confused. All of this agravation for a $25 order.

These pants lasted two days before the lack of quality became clear. I bought these for $20 which is pretty inexpensive for a pair of pants. That being said, $20 is actually overpriced for how poorly these pants held up. Would not recommend.

So I understand, your exchange policy is 1. Return the product we sent in error 2. You will get a refund eventually 4. We will charge you for returning the item 5. Reorder your original order 6. We may $&& it up again in which case 7. Repeat all previous steps. Ridiculous.

This is why Amazon succeeds. Customer service.

I have tried to reach out to the GH Bass customer service for two weeks via email & 1.800 number and have not received an acknowledgement of any sort.
Most customer service email at least send a robo response that they received the customer's email

Every order I have placed for shoes at G H Bass online was cancelled. The first three times they did not even send an email, they just let me wait. This past week I ordered again. The shoes were in sale in the store and I had an additional 25% offer. They cancelled my order. So it looks like this may be a corporate strategy.

Dear CHRIS EBERT/ Xpert Credit Repair/ The Law Offices of J. Gannon Helstowski | Ramos Law Firm

I gave your company years to respond to this letter and to take the necessary steps to address these issues. If I do not hear back from your company or if no action is taken, I will be forced to escalate my concerns to the relevant authorities and pursue legal action if necessary.
I believe that I have given your company ample time to rectify these issues, and unfortunately, I have not seen any improvement in the quality of service provided. As a customer, I have not received the level of service that I expect from a credit repair company. I am extremely disappointed with the level of service I have received, and I believe that your company needs to take immediate action to address these issues. YOU SCAMMED ME!
Despite my numerous attempts to contact you to resolve this issue, I have not received a response or any form of communication from your business. Your lack of response and unfulfilled obligations have caused me significant stress and inconvenience, and I demand that you refund me. Failure to do so will result in me taking legal action against your business and reporting you with agencies below.
1. Federal Trade Commission (FTC):
2. Consumer Financial Protection Bureau
3. Credit Reporting Agencies: You can also contact the three major credit reporting agencies (Equifax, Experian, and TransUnion) directly to report suspected fraud. They have fraud departments that can investigate your company.
4. Local Law Enforcement
5. Identity Theft Resource Center
6. Texas state bar

Sincerely,
Scarlet Cosentino

Ordered a pair of loafers from their website. There was no indication when I ordered that they were not in stock; if there had been, I wouldn't have ordered them. Paid (a LOT!) extra for overnight shipping because I needed them for an event that was happening soon. I heard nothing from them for two weeks, at which time I got an e-mail saying the shoes were on backorder with no known ship date. I called the number they provided to cancel my order because I'd never get them in time and I got a girl (I swear she sounded about 12) who was clearly working from home. Dogs barking, little kids screaming, all kinds of noise in the background. In addition to that, she had no idea what she was doing. She asked me which order I wanted to cancel (I have made ONE order from G. H. Bass in my entire life), which made me wonder if she had pulled up the correct profile. She kept asking ME what to do (so I fill out this escalation form, right? So then I send you a confirmation e-mail, right?), so I figured there was a snowball's chance in hell that the order would actually be cancelled and I'd actually get my money back. It was so unprofessional! I've no doubt that I'll be on the phone to my bank doing a chargeback in a few days because this little girl gave me no confidence that she had done what I asked her to do. G. H. Bass: I won't be ordering anything from you ever again.