GetYourGuide

We purchased Aquarium tickets through GetYourGuide.com last summer.
Unfortunately one of my kids tested positive for Covid and we were unable to go. I called customer service to cancel the same day and was told I can get a refund. This was less than 24 hours of my purchase.

The customer service people were so friendly and SO willing to help, but in the end nothing was ever refunded.
I called this summer to see if I could get updated tickets and use them this year, they said sure, "we will send this to our resolution department, it should take about 5 days.
I had called in June to use the tickets mid July. I've heard nothing…8 calls and Emails with the same response of "Please send us your email and confirmation # so we can look at your case". I've complied every time.
Still zero resolution or communication from a human.
I'm out $160.

I feel robbed and extremely sad that there're still companies like Get Your Guide which unprofessionally insult the consumer's trust.
I purchased a regular ticket to visit Acropolis, which resulted validated three days before. At the entrance, the security informed me that this unpleasant inconvenience happens often times when tickets get bought through Get Your Guide.

I called them five times and always received the same vague explanations. One time I've also trusted them when the customer service person promised me to send a new (hopefully valid) ticket. I was relieved... until I realized she sent me back the same invalid one, with the same booking reference and details. A complete mockery!

The best choice if you want to enjoy your trip and sightseeing without concerning about staying in line for tickets, entrance and so on.
The price offers are excellent and only few clicks away. You can book while having a coffe or drink.
Looking forward our next trip and colaboration.

Liars, terrible customer service. Their app gives random conflicting meeting points so you miss the pickup spot. Customer service does not refund and sends you a copy/paste email no matter what you say. We lost over 100 euro with their service.

Booked a tour for our family at Camp Nou in Barcelona for over 500 euro. Date was changed at time of booking to a week prior to our arrival. Had horrible time contacting an attendant to address booking error, but finally found a working phone number. We spoke with 2 different attendants that told us they would call the venue to reschedule, but they never did. I received an email an hour after speaking with the attendant more or less telling us too bad ( and camp Nou has not even opened for the day). They scammed us out of 500 euro. Don't use this company. Book directly with the venue. This is a terrible company.

I can't say enough good things about get your guide. They really came through on all my excursions and transfers booked through them. There customer service line is excellent and were always very helpful and understanding.
I accidentally booked an excursion on wrong date my fault they were able to cancel (last minute) and gave me a credit for future booking. They didn't have to do anything but they were really nice and made it work being that it was so last minute they couldn't book a other day during my stay. I appreciate all there help and patience. Travel can sometimes be hectic and they are really there for you.

We recently visited Charleston SC, and because of the extensive history, I decided to book some tours to learn more while seeing sites. This is the first time I have actually used Get Your Guide and it was extremely easy. We booked the Magnolia plantation and historic city tour, which made for a very long day, but glad we did both. We also booked ft sumter, and a haunted carriage ride tour. The staff were super knowledgeable about the history and also shared knowledge of things to see present day. If you are going to visit a city, I would recommend checking out Get your guide for tours they offer, especially if it is a city you want to know more about like the history.

1. Inexcusably long hold times for online chat support (see photo—not sure if support ever answered)
2. Phone support is outsourced, and email follow ups are not always sent when there is an issue
3. GYG usually does not have actual relationships with the provider companies and cannot get in touch with them in a timely fashion despite bookings being time-sensitive—in other words, if something goes awry, they are unreliable when it comes to assistance. They will state that they are sending an email to the provider, but you will likely have to keep calling for updates. The time to get a substantive response to sent emails is very poor.
4. Will state that provider will not refund if you miss receiving a service, but neither will GYG refund or give you credit for their additional booking costs (sometimes as high as 40 Euros)
5. Most importantly—use GYG to look up providers and contact the providers directly to avoid the GYG extra fees and/or schedule change headaches

I love Get Your Guide. They have a great app which is beautiful and easy to navigate. I always know I can easily find my vouchers when I need them. It is also very to make an order after reviewing tbe many options they offer throughout the world.

While on vacation, booking my tours via the Get Your Guide site was easy and efficient. My girls and I had amazing experiences and knowledgeable tour guides. A verification email was sent as well as reminder texts and follow ups on our tours. Will definitely use again!

We booked a tour of the Alhambra in Malaga, Spain and when we received the confirmation it indicated that our tour was in French. I love the language but we don't speak it or understand it enough to have a tour, so we immediately contacted the site through their chat option and they told us we can only receive 50% refund. The request we made when booking the tour was for an english tour. This must surely be against the law, but we simply didn't have the time to deal with hours on the chat line and slow responses so we decided to forgo the $80. I do not recommend their services and we surely will never do business with them again.

Excellent guide very friendly and informative. We did not feel rushed from one place to the other as some tours.The wineries we visited were varied and each had something new to offer. Tasting accompanied with pairings of cheese etc.We viewed the sunset and our guide took our pictures.
Great evening and I recommend this tour.

This company cares about profits first and people second - be careful with them. We were five minutes late for a skip the line tour of the Louvre in Paris. We found our guide and tried to join the tour. We were advised we could not join because we didn't have tickets. All we had were vouchers. My inference is that they actually sold the spots to others who had waited on standby. I wrote them after requesting a refund and they pointed to the fine print that you have to arrive early. What frustrates me is that I think they must have actually resold our tickets - otherwise I don't understand why we weren't allowed to join the tour. Suggest you proceed with caution before scheduling tours with this company!

Great service, easy experience to find suited tours (inc. Availability) and booking system straightforward. Had to cancel one tour at short notice, and that was easy. Would definitely recommend and will use again.

We booked a tour in Edinburgh Scotland with this company and have been horribly disappointed. The pandemic hit and we rescheduled everything from out flights, other tours, rental cars, hotels etc. and every other company was most accommodating except Get Your Guide. Their communication was terrible and when promised they would allow us to reschedule they then cancelled the tour and refused to give us a refund. We explained international travel was impossible for the original booking and reminded them that we were told we could reschedule only to be told they would not refund us even though they canceled the tour. We would not recommend this company to anyone! Shame on you Get Your Guide! You've lost us as customers and we will be sharing with all of our blog followers. BEWARE! Do NOT use this service!