• Orchard

Overview

Orchard has a rating of 3.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition, and new phone. Orchard ranks 1st among Iphone sites.

  • Service
    146
  • Value
    147
  • Shipping
    141
  • Returns
    53
  • Quality
    130

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
5
See all photos

What reviewers want you to know

Positive highlights

  • Great phone, great customer service, and great value!
  • Within two hours I was notified that it had been shipped and I got a Canada Post tracking number.

Critical highlights

No critical highlights yet

How would you rate Orchard?
Top Positive Review

“Quick, easy, honest”

Nate O.
10/7/23

I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.

Top Critical Review

“Phone stopped working just after return date expired”

R H.
4/11/24

I'll never buy a refurbished phone again. Sure they replaced the battery, but the phone itself stopped responding after the return date expired, and I was out a few hundred dollars. Bleh.

Reviews (698)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (114) canada post (11) sim card (13) thanks orchard (16)
Thumbnail of user natewobrien
1 review
0 helpful votes
October 7th, 2023

I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.

Thumbnail of user aleishap8
1 review
1 helpful vote
February 6th, 2022

I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!

Service
Value
Shipping
Quality
Thumbnail of user markk900
1 review
22 helpful votes
April 19th, 2020

This is the third or fourth time I have used Orchard to get some money for my old phones. Their online sign up process is quick, easy and you know the "value" of your phone right away. They send you the prepaid box for your old phones, no concerns whatsoever. As in past, Orchard actually gave me more money for my old phone than originally expected as my phones were in better condition than expected. Money was transferred to me on time, via email Interac. Thank you (again) Orchard!

Thumbnail of user christian.l
1 review
0 helpful votes
October 7th, 2023

I was looking for a quick way to sell my IPhone without having to deal with selling it myself. I was ok with the fact that I would not get absolute top dollars for the phone. Process was smooth, got the expected amount after a few weeks. Would totally use them again to sell my used phone.

Thumbnail of user davidr3174
1 review
2 helpful votes
February 18th, 2021

I've purchased two iPhones in the past from Orchard. But this was my first time selling through their service. It could not have been easier. They sent me all the shipping materials I needed, I sent them my phone and four weeks later (on the exact date they promised), the money was deposited into my bank account.

Sure, I might have been able to get a slightly higher price by placing my own online ad, fielding offers and then meeting strangers in a parking lot for the handoff. But I would never buy a used phone from someone I didn't know, so why would I sell one that way?

Service
Value
Shipping
Thumbnail of user donald.alexander41628
1 review
0 helpful votes
October 7th, 2023

I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.

Thumbnail of user robinn30
1 review
12 helpful votes
January 8th, 2018

I have now bought and sold a phone through Orchard. Easy to use app. Excellent customer service. Any questions or comments handle quickly, efficiently and with a personalized touch that lets you know that your email was actually read and addressed.
Phone I had bought arrived quickly and has worked well for over a year. Sold another phone through the site. Quick testing of phone through app, options for selling, packaging supplied to ship and efficient payment when promised.
Very pleased.

Thumbnail of user cg282
1 review
0 helpful votes
March 6th, 2019

My first time ordering a phone online. I received my phone promptly and in excellent condition at a fair price, with good communication from Orchard at every step.

Thumbnail of user toddb444
1 review
2 helpful votes
January 1st, 2021

Just sold my 'old' phone to Orchard for the second time, and also for the second time, ended up receiving more money than had been quoted. Sure, I take care of my phones, but that doesn't take away from the level of honesty Orchard exhibits by paying out additional funds, when warranted. It's also a super easy process when selling a phone - they will provide all the materials as well as pay for the shipping. You really can't go wrong using their service.

Products used:
sold my 'old' phone to Orchard

Service
Value
Shipping
Thumbnail of user katinkas
1 review
1 helpful vote
January 9th, 2017

I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.

Tip for consumers:
Do it!

Service
Value
Shipping
Quality
Thumbnail of user rosiec11
1 review
1 helpful vote
February 26th, 2017

Process was so easy, wish I had heard of them sooner!

The exact phone I wanted wasn't available when I first checked, so I signed up for e-mail notifications. Sure enough, a couple of weeks later, I get an e-mail saying a 64Gb iPhone SE was available. Ordered online that evening, phone in my hand 3 days later.

Will definitely recommend to others & use again in the future!

Thumbnail of user jk274
1 review
3 helpful votes
January 16th, 2019

I've bought several phones from Orchard and am very satisfied with them. Quality has been as described. One phone had a battery issue and we got attentive service with quick response times. I would buy from Orchard again.

Thumbnail of user andrewc904
1 review
22 helpful votes
August 23rd, 2020

Currently own a galaxy S10 but haven't been impressed with Android auto for the past couple months so I decided to buy a cheap iPhone for the use of apple carplay. Decided to use Orchard as their prices were about the same as local Craigslist prices but without the hassle of going out and meeting a stranger to buy a phone. Ended up getting an iPhone 7 for $220. Took about a week to get the phone and have been totally impressed with the whole process. The phone arrived in exactly the same condition as advertised. The battery health is at 99%, that in itself is pretty remarkable for an older iPhone. I have zero complaints and will recommend this company to all my friends and family.

Thumbnail of user mb240
1 review
0 helpful votes
August 14th, 2017

My new phone was delivered to me in just 2 days, the phone was in an outstanding condition and the service was exceptional. Orchard team handled any questions and concerns I had with excellence. With all honesty, I was a little bit unsure when purchasing the phone, however it was a decision I do not regret. Orchard makes buying and selling phones easy. My personal experience with Orchard was very good, and I'd definitely recommend it to a friend.

Thumbnail of user alexh435
21 reviews
23 helpful votes
May 25th, 2021

My order was processed within the 24 hour window. I received the information I paid for and expected. Thanks very much for a great service

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisl380
2 reviews
0 helpful votes
October 7th, 2023

I've been an Orchard customer since 2018, having used them to trade in and buy a couple of iPhones. They give good value for the money. According to the website iphoneincanada.ca/news/, a new iPhone 11 Pro 512 GB costs$1859 before taxes. I bought a used iPhone 11 Pro in near mint condition from Orchard for $1289 before tax. With tax, a tempered screen protector, and Orchard's 1-year Premium Care Warranty the phone came to $1473. 52, that's still a saving of more than 20%. At the same time, I traded in my old refurbished iPhone 6128GB to Orchard, and eventually got $131.00 for it. And so, Orchard allows me to recycle my old technology and get a newish phone. First, I went on the Orchard site, selected and paid for my new(ish) phone, and then I went back onto the site, clicked on the "sell" button, and followed the easy directions for selling my old phone. I filled out a form describing the condition of the iPhone I was selling. I selected "very good" as the condition for the phone I was selling, and then entered my details. I got an immediate email reply along with an address label. A week or so after I'd sent in my old phone, I got an email from Orchard telling me that the condition of my used phone had been upgraded from "very good" to "like new." This meant that they'd give me more money once my old phone sold. A month or so after my ad was posted, the old phone was sold, and I got $131 transferred into my account. And as for the newish 11 Pro phone that I bought, I'm very happy with it. Great phone, great customer service, and great value!

Tip for consumers:
When you purchase a refurbished iPhone on Orchard, you can sell your old phone on the same site.

Products used:
512GB, Space-Grey iPhone 11 Pro

Service
Value
Shipping
Quality
Thumbnail of user erinw50
1 review
0 helpful votes
May 18th, 2017

Bought a "very good' IPhone 6S on Tuesday, and it arrived on Thursday! I don't know the quality difference between "very good" and "like new", but my phone was in FANTASTIC shape, looked new to me. I was iffy buying a used phone online, but I was pleasantly surprised on how this all turned out. I will recommend this site to family and friends, and am going to try selling my old IPhone too!

Thumbnail of user alexs623
1 review
0 helpful votes
August 25th, 2018

The not so good news first, my wife has had bad luck with her Iphone 5S... first one stolen, second one left in the rain. Third one, to replace the soggy one was ordered yesterday before noon and arrived the next day 1.5 hours outside of Toronto before noon. All 3 were purchased from Orchard. The Good News is that the cost of the phone was less each time :) ... hehe.

Thumbnail of user suea80
1 review
0 helpful votes
October 17th, 2017

Even though my iPhones are only 1 or 2 versions back, i. E., not at all obsolete, I can't even pass them on to my grandsons, who have higher expectations. So I was thrilled to hear about Orchard. I was even more surprised at how efficient, easy and prompt the service was. I was fully expecting to wait 4 weeks for my payment, and had it in 10 days. Fantastic.

Thumbnail of user olel13
1 review
0 helpful votes
December 13th, 2017

Selling my old iPhone 6 with Orchard turned out to be a breeze. I was paid $25 more than initial estimate on the next day after they received my phone! Great customer service throughout. I don't think I could have had a better deal selling on my own plus all the stress that comes with it. Very satisfied and recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caroled51
1 review
1 helpful vote
July 3rd, 2018

I have used GetOrchard twice to sell my iphones, great customer service, fair price, super easy to use. Payment came in at the promised date.

Thumbnail of user natm34
1 review
1 helpful vote
February 18th, 2019

I ordered a 128g iPhone 7 and found the price to be very fair. It's in amazing condition and shipped very quickly! I have already started recommending Orchard to coworkers.

Thumbnail of user ilhany
3 reviews
1 helpful vote
October 18th, 2019

Burayı inceledim ve baya başarılı bir yer olduğunun farkına vardım teşekkürler. Bunu araştırmaya devam edeceğim.

Thumbnail of user jonathanl643
1 review
2 helpful votes
March 22nd, 2022

These guys are legit.

I've bought several iPhones through them and you can't beat the price and fast shipping.

Also they sell your phone for you. All you have to do is to send the phone and wait for it to be sold. They are honest. My phone was lightly used in my opinion but they changed it to like new giving me more money.

Thumbs up!

Tip for consumers:
Go for it, small company with kick $#*! customer service

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user joseer
1 review
1 helpful vote
July 14th, 2018

Jai acheté 2 iPhones (un pour moi et un autre en cadeau). Condition empeccable. Jen ai aussi profité pour vendre mon 5S et ils mont offert 105$ alors quailleurs on men offrait que 48 à 55$. Livraison ultra rapide mais surtout, service personnalisé et extrêmement courtois. Suivi après vente irréprochable. Ce sont des pros et ils connaissent vraiment bien leurs produits. Gens du Québec qui avez une conscience environnementale, nayez pas peur dachet Chez Orchard. Cous ne le regretterez pas! Cest garanti que je vais continuer dacheter là pour tous mes besoins futurs. Cest LA façon dacheter un téléphone cellulaire!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Orchard is a service that buys and sells high-quality used iPhones.

Business History

Orchard was founded by three friends who thought that buying and selling used iPhones on Craigslist and Kijiji was too much of a hassle and too dangerous. We work hard every day to bring their customers incredible products that make their lives easier. We also pride ourselves on our customer service, as well as how accessible we are to prospective customers. Got a question about Orchard? Shoot us an email at info@getorchard - we'd be happy to clarify anything about our service.

Thanks for reading!

Company Representative

Thumbnail of user alexs117
Alex S.
Typically responds within 18 hours

How do I know I can trust these reviews about Orchard?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Orchard?