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Getlumina

How would you rate Getlumina?
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Florida
1 review
0 helpful votes
Follow Tonya R.
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The camera is simple to use and has amazing features. Their customer service is also fantastic as they have been very helpful throughout. Thank you very much.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
Follow June J.
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I believe the cameras are amazing and the service is even better. They have a very knowledgeable and courteous customer support team waiting to assist you.

Date of experience: February 25, 2022
North Carolina
1 review
0 helpful votes
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Customer support responded to my product related questions accurately and in a timely fashion. Very impressed. Will place my order before the end of the day.

Date of experience: December 28, 2021
Florida
1 review
0 helpful votes
Follow Marianne C.
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Very helpful and knowledgeable customer support team at Lumina answered all my questions about the product. Now that I have received my camera I can't wait to install and use it.

Date of experience: March 21, 2022
Texas
1 review
0 helpful votes
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This is my second order in two years. I always appreciate the ease of access to all the affordable options and the checkout process. Thank you for my family's continued safety.

Date of experience: March 22, 2022
Texas
1 review
0 helpful votes
Follow Yvonne D.
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Great build quality - robust aluminium body and a built in privacy cover. Performance is even better with ultra high resolution output and vibrant colors. Lumina is one hell of a product!

Date of experience: October 20, 2021
Delaware
1 review
0 helpful votes
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Great buying experience.
January 18, 2022

Great buying experience. Technical support team was available to answer my questions and assist me with order placement. Very excited to receive my camera and use it for the first time.

Date of experience: January 17, 2022
Connecticut
1 review
0 helpful votes
Follow Sylvia J.
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Dealing with this company was a delightful experience. The transaction went smoothly and I got my camera just as promised. I plan to do business with them again in the future.

Date of experience: January 20, 2022
Washington
1 review
0 helpful votes
Follow Lorraine G.
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Great resolution and solid Aluminium body. Plus, it has the looks. The only issue was the delay in shipment. Other than that I am very happy with my experience with Lumina.

Date of experience: October 22, 2021
Michigan
1 review
0 helpful votes
Follow Miranda K.
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Excellent video quality and very useful AI features. Build quality is also great. Super responsive technicians that are knowledgeable and helpful. Overall, an outstanding experience.

Date of experience: January 5, 2022
Utah
1 review
0 helpful votes
Follow Cecilia E.
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When I had problems with my product, the online support was very helpful. They understood my requirements and helped me choose the perfect settings accordingly.

Date of experience: January 21, 2022
Tennessee
1 review
0 helpful votes
Follow Floyd H.
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A team of seasoned professionals behind this product. Especially, when it comes to technical support, I found them very professional and knowledgeable. The quality of the product was also exceptional

Date of experience: February 22, 2022
Colorado
1 review
0 helpful votes
Follow Kerry B.
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Ordered a camera before from this company. It came well packaged and did what it was supposed to do. Team responds promptly to your questions and also provides great advice.

Date of experience: December 28, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ella H.
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My questions were answered promptly and there was no pressure to purchase the product. However, I still recommend there should have been a bit more explanation about the product features.

Date of experience: March 7, 2022
Georgia
1 review
0 helpful votes
Follow Lula A.
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They have excellent after sale support. They not only helped me with installation and optimization when I received the product but answer my questions with the same urgency till date.

Date of experience: March 31, 2022
Connecticut
1 review
0 helpful votes
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Super buggy - but love the concept
January 31, 2022

FINALLY! Someone created a camera that has some controls with software. Don't know why it took so long, but it is nice to finally have it. I can control the lighting since I have windows behind my head. I can control the zoom. This is exactly what I was trying to find.

BUT, every time I change the zoom, I can't change it back without rebooting my computer. I tried "rebooting the camera", but it never happens (just gets stuck in a loop). Also, once I change the exposure and/ or white balance, I can't change anything again without rebooting.

Also zoom is a little random. As we speak, the camera has zoomed in very tight around my face. I can't change it without rebooting.

Also, even though they promote "AI", those features have been turned off on this software. I look forward to seeing how that will work (and yes, I have updated to the latest versions).

In summary, I have given a generous 3 stars because I love the concept and it works beautifully after I reboot my laptop. It manages the backlight very well, the picture is nice and clear, and the idea of having adjustments is very cool. Very hard to use right now with the buggy software.

Date of experience: January 31, 2022
Florida
1 review
0 helpful votes
Follow Stella J.
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I faced a technical issue with the unit. My email was answered the very next day and everything worked out perfectly after I followed through. My experience with Lumina has been outstanding so far.

Date of experience: March 7, 2022
Kansas
1 review
0 helpful votes
Follow Samantha G.
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I had a delightful experience working with Lumina. Great product and very helpful customer service. I will continue doing business with them. Thank you.

Date of experience: February 25, 2022
Florida
1 review
0 helpful votes
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Customer service has been very very helpful in troubleshooting software issues. Don't wait if you are also having issues with the newly purchased product!

Date of experience: December 29, 2021
California
1 review
0 helpful votes
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Thrilled to receive my 4k cameras. Ordered two and both are in perfect condition. Customer service helped me with installation and optimization. Outstanding experience.

Date of experience: March 15, 2022

Overview

Getlumina has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getlumina most frequently mention customer service, tech support and picture quality. Getlumina ranks 4th among Camera sites.

service
2
value
3
shipping
3
returns
2
quality
3