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Bril has a rating of 3.9 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Bril ranks 3rd among Dental Products sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
643 reviews
Excellent except that I can't used the discount code at checkout. Otherwise, I would have given 5-star rating.
I bought 6 of these for christmas gifts. Mine quit working in about a year. The charger looks like it works because I can see the green and red light, but when I put the brush in it, there is no longer a light indicating anything is happening or that it's ready. Super disappointed. They were expensive.
I have NOT received my order!
The ID order number is BR ******* and I paid for 6 on the 5th April 2024.
Please let me know why I haven't received my order, or refund me.
Thank you
Won't charge anymore. Guess it is disposable? Bought 5 of these for Christmas'22 and none charge!
Solid red - left charging nothing works. No longer light to sanitize on all 5 I bought for family.
Great product up until now they are disposable.
Products used:
Bril toothbrush sanitizer
I enjoy storing and sanitizing my toothbrush at home and while traveling.
Compact size and ease of use.
Size and convenience
I got one for Christmas 2023. It's now Feb 13 and it won't charge. It just flashes red….plugged it in for days. I think I should get a replacement….the warranty says only 30 day warranty. Evidently, the company doesn't stand behind their product.
Tip for consumers:
Bril contacted me and sent me a replacement. There was a one year warranty, not 30 days that was posted on the web. They do stand by their product.
Products used:
Bril santizer
Hi Joan, we're sorry to hear about the issue you're encountering with charging your device. Please contact our customer service at service@getbril.com
Love the bulk buying deal. I bought 8 for family and friends.
I saw a review in a magazine
Sanitizing technology. Sleek design. Portability. Affordable.
I bought 6 of these for christmas gifts. Mine quit working in about a year. The charger looks like it works because I can see the green and red light, but when I put the brush in it, there is no longer a light indicating anything is happening or that it's ready. Super disappointed. They were expensive.
Hi Cindy - we are so sorry to hear that. Please email our customer support with your order number.
Was told today by customer service that there's a one year warranty and the product is expected to last two years! Mine lasted 17 months and my son's 18 months. Disgusted that they refuse to replace my product. Was told to buy two more if I wanted to replace them. Why would I spend $85 every two years for a faulty, shabbily built product? Save your money and don't waste it by purchasing this product.
Products used:
Bril toothbrush sanitizer
Battery doesn't last long & cannot be replaced. Not worth the money. Mr Brill no longer charges after only a few months.
Love the products of this company. Little uv sanitizers for your toothbrush. Easy to use and they work well.
No reason not to.
Want to have a cleaner toothbrush daily.
Have not received my purchase as yet…………………………………………
OK
Saw it on adds on ipad
I didn’t I hit the wrong key in error
Hi Lynne, please message us with your order number. Thank you!
I ordered from bril to be sure was genuine product, only disappointment was fee charged at delivery because of crossing border.
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon! Custom fees are out of our control, we apologize for any inconvenience.
Worked as described for 3 months…now I have to charge it everyday! It was great at first…only had to charge once a month.
Hello Judy,
We are so sorry to hear this! We would be happy to issue a replacement unit if you reach out to us. (: Please let us know if we can be of any further assistance.
Very easy to set up. Little to early for future results. Had for a bout a week.
Quality of the product
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Initially bought 3 and thought they were pretty good so I ordered several more for the family. Unfortunately, the second order took over a month because it was flagged at customs, so between the high exchange rate and the extra duty and taxes I was charged, they became way overpriced. I can only hope they last longer than many of the reviews I am reading.
I have an order that was placed on 12/2 and it is now 12/19. It has not been received.
Update: Bril customer service called me back and assisted me with this concern within five minutes of me leaving a message.
This product is nothing short of genius. I've always worried about the cleanliness of my toothbrush, and would replace it often due to bacteria concerns. I don't even think about it anymore with bril. 100% trust in this sterilizer!
Tip for consumers:
Knowing that bril kills 99.9% of bacteria makes me want to give one to everyone I love!
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
I purchased 5 of these and planned to give a few of them away as gifts. I opened one to try for myself and immediately noticed the cheap quality of the product, not what I was expecting. That aside, the bigger issue is the opening for the brush is too small and does not fit well with my Oral B electric toothbrush head. I can only barely squeeze it in at the smallest part of the brush, right near the head and bristles. This means the entire brush head does not sit properly infront of the UV lights. I also feel like the cheap plastic is going to crack l when I'm pushing the brush into my Bril. I am regretting my purchase and don't feel I would even give these away as gifts.
* Bril attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have fully charge the Bril devices, but when I insert in the toothbrush, there is no UV light at all!
From facebook ads.
To test out how efficient, a bit disapoointed.
I was multi-tasking and it was very easy to fit this shopping opportunity in.
It was on sale. I love mine, and my daughter loved hers when I gave it to her. So I got some more for more family members.
It was a great one and already I have advised my friend to buy too
* Bril attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Defective Bril. Attempted to return within 30 days. Told I had to pay for return cost myself as not within USA. Return postage worth more than value of actual unit.
Poor service and useless product.
Tip for consumers:
Don't buy
Products used:
Bril
I like the small size and several colors. I'd like to know the warranty.
Hopefully will work for a long time. Others have broken too quickly.
Hopefully will work for a long time. Others have broken too quickly.
It was easy to order, and everything was straightforward.
Read a lot about it.
I wanted to sanitize our toothbrushes.
It was an easy purchase, a fast delivery, and an amazing product.
RECOMMENDED BY A FRIEND.
Gain trust and grow your business with customer reviews.
Sorry about the trouble with charging. These devices have rechargeable batteries that do have a limited lifespan. The lifespan of the rechargeable battery will depend on how often the device is used and recharged. Please reach out to us directly to troubleshoot at service@sling.shop.